Riverside Medical Centre - Ratings and reviews
Reviews
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2024
I struggled to get in for a examination before a operation. I had to email and complain as couldnt get a appointment. When I got there, there is only me and one other person but they were constantly telling people they were fully booked. I got examined by a junior and operation next day, was all last minute. Dr tell you to book in and receptionists can never get you in. I managed to get a call back once which took over a week. My health is bad and I need to be seen and they say go walk in centre which cant even deal with my issue so I've had to resort to going straight to a&e. They also kept taking my prescriptions off repeat and Im still with out medication as cant get through and when you do they ignorant. Still getting infections and sick every day after my operation and for over a month now Ive been trying to get in. Just disgraceful. What's the point in this place if it only there to keep certain people in a job? Just shocking, they make it so hard to get in when its there job and duty. Staff all having a ball in there too when I was their. Im move as its to much, you get no help here. Took my surgeon 5 email and 3 operation camcelations too just to get antibiotics as I keep getting infections. My operation went ahead while my gall bladder was inflamed it, there was complications. Im considering leaving the city as it seems normal for these drs to be like this and ive never experienced nothing like it before.
Visited January 2024
Review titled Riverside Medical Centre
Replied on 22 January 2024
Please can you email me direct at liz.gorrell@nhs.net regarding the above review. This will enable me to check you are a registered patient and the comment has been recorded against the correct Riverside Medical Centre. Following this I will ensure that your comments are passed to the Practice Manager who, should you request a response, respond to you direct. Please include your full name and Date Of Birth in the private email to enable me to identify you. Thank you Riverside Medical Centre
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Review titled Processes lacking in care
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2024
in Jan 24 you still can only book an on the day emergency appointment. Booking ahead of time for continuing conditions is not possible even when advised by the GP. Then when calling to book on the day you either wait over one hour to be told there are no appointments left or it cuts off as the call queue is full. when attempting to make an urgent appointment, I have gone in to the practice due to being unable to get though on the phone to be told that all the appointments are gone and that I should try again on the day after the weekend. Left feeling like my ill health is an inconvenience for the surgery. Its not surprising that the hospitals are over run with minor ailments when GP surgeries won't book routine appointments and will only accept on the day appointments. This is causing routine appointment patients to call on the day, taking up all the appointments supposed to be for urgent care. seriously out dated service with poor communication with external NHS services. I have to take pictures of documents at external specialists as I am made to feel like a lier when discussing at my surgery. GP service depends on who you get some GPs here are brilliant but some don't even read your file before the appointment and don't know what medication are currently taking and attempt to prescribe medication you already have or lecture you on the reason you are taking a medication when it has been prescribed for an all together different reason. if you have continuing health needs, avoid this practice at all costs as you will not be supported with any compassion or care.
Visited January 2024
Review titled Riverside Medical Centre
Replied on 15 January 2024
Dear Patient Please can you email me direct at liz.gorrell@nhs.net - this is to ensure you are a registered patient at Riverside Medical Centre, Walton Le Dale Preston. The I can direct your email to the Practice Manager to address all the concerns you have raised. Thank you Riverside Medical Centre
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Review titled Appointment system
Rated 2 stars out of 5
by Anonymous - Posted on 06 September 2023
Tried 4 times yesterday at Various different times to be told the call queue is full & to call back, tried again today 3 times but had exactly the same problem. Called again at 4:45pm to be 10th in the queue. It is now 6:06pm to be 3rd in the queue. How is anyone meant to book an appointment!!! People have busy lives and work people can’t sit around waiting hours and hours absolutely ridiculous service!!!!
Visited September 2023
Review titled Riverside Medical Centre
Replied on 12 September 2023
Dear Patient I am sorry for your experience with contacting the Surgery. Please can you email me direct at liz.gorrell@nhs.net, first to ensure that you are a registered patient at the Practice - as posted Anonymous, and then for your comments to be passed to the Practice Manager to make contact with you direct to discuss, if you require. Thank you Take Care Liz Riverside Medical Centre
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Review titled Dreadful practice
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
This practice has steadily gone down hill since covid. Can’t get any appointments without dialling in at 8am for a same day appointment. Can’t get answered, can be number 20 in the queue at 8am! Not all issues need seeing on the day - some people have complex medical problems and need continuity of care. The GP themselves actually say to come back and see them again and you can’t book an appointment! They don’t do blood tests, but expect you to queue up at ridiculous locations with no guarantee of actually having the test done, due to the long queues of patients all going through the same awful drama. Complained to the practice manager in writing and online and still had no response direct! Really appalling service. No explanation given as to why the online appointment system has not been reactivated since Covid! Lots of other practices never stopped this vital service but Riverside 3 years later have not reinstated it! Truly shocking in this digital age. Surely this would free up the 8am scramble for appointments for same day urgent issues and patients that need to be seen every few weeks on request of the GP could book in advance!! I got referred to the fast track cancer pathway in covid, in a tent in the car park by the wonderful ANP, and not in all this time seen a GP in this surgery in the three years since that diagnosis. The quality of care is shocking and the practice manager has a lot to answer for.
Visited September 2023
Review titled Riverside Medical Centre
Replied on 11 October 2023
Dear Anonymous I am sorry for the experience you feel you have had with the practice as detailed above, and the concerns raised - please can you email me direct at liz.gorrell@nhs.net with your name - to firstly ensure you are a registered patient at Riverside Medical Centre, PR5 4AY, and secondly to ensure your complaint is passed to the Practice Manager. I can assure you the Practice Manger at Riverside takes all complaints seriously, and deals with them in a timely manner, should they arise, therefore I am concerned as to where your letter/online complaint has gone. In response to the blood test comment - we have a Phlebotomy Clinic 3 times a week at the surgery - and I am unsure as to why you have not been booked into one of these clinics for your blood tests. Please can you reply to me today if possible. Thank you Riverside Medical Centre
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2023
It took 1 hour 44 minutes to get through to the surgery to book a GP appointment! Staff in reception aren't experienced enough and never seem happy!
Visited August 2023
Review titled Riverside Medical Centre
Replied on 14 August 2023
Good Morning Please can you email me direct at liz.gorrell@nhs.net. To ensure you are a registered patient at the practice and to enable me to pass your concerns to the Practice Manager who will contact you direct. Thank you Riverside medical Centre
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Review titled Why are the queue times to get through so long?
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
I understand in Covid that everything was limited as we couldn't visit the doctors unless it was an emergency but we are living with Covid now and most things/places are working as normal. Why is it taking a ridiculous amount of time to answer the phones? My husband keeps getting a text message from you asking him to come in for a Blood pressure check he works full time (like most of us) and has been trying to get through every day for 3 Weeks!!!! He has client appointments so has to call in between and there are always at least 17 in the queue he hasn't got time to hang on for over an hour. My son also needs to see a doctor about migraines I cannot get through to make a appointment for him either it is becoming laughable (although I am not laughing at all) what has changed that is it making it so difficult to get to see a Doctor? No one is telling us anything
Visited June 2023
Review titled Riverside Medical Centre
Replied on 20 June 2023
Dear Anonymous Please can you email me direct at liz.gorrell@nhs.net and I will pass your concerns on to the Practice Manager. This is to ensure you are a registered patient at Riverside Medical Centre, Walton Le Dale Preston and not at another practice which shares the same name. Thank you Riverside Medical Centre
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Review titled Disgraceful practice
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2023
Rang for app as I have horrific bite mark on my arm that has swollen up and is solid. Was told there is no app and staff our on training this pm but I can wait till next Wed to see the nurse. I said this is not good enough and what do they want me to do go to hospital and she stated yes that an option. Can someone tell me why I have to pay for nhs Contributions for a services I never have
Visited May 2023
Review titled Riverside Medical Centre
Replied on 20 June 2023
Dear Anonymous Please can you email me direct at liz.gorrell@nhs.net and I will pass your concerns on to the Practice Manager. This is to ensure you are a registered patient at Riverside Medical Centre, Walton Le Dale Preston and not at another practice which shares the same name. Thank you Riverside Medical Centre
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Review titled Rude and patronising nurses
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2023
The practice nurses here are very rude in tone and make you feel like you are bothering them. 3 times I have been made to feel like I am wasting their time. They say they operate a zero tolerance policy well it’s a 2 way process they don’t observe it only 2 of the gps are worth seeing it’s also hard to get through and often they cut the line while your waiting
Visited March 2023
Review titled Riverside Medical Centre
Replied on 23 May 2023
Dear Patient Please can you email me direct with the issues you have experienced. liz.gorrell@nhs.net which i will pass on to the practice manager on your behalf. Thankyou Liz Gorrell - Riverside Medical Centre
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Review titled Phones are rarely answered
Rated 3 stars out of 5
by Anonymous - Posted on 31 January 2023
I can never ever get an answer from this practice. I end up on hold, slowly going down the queue, to then be cut off. I suspect the queue only goes down because people in front of me give up or get cut off. I then have to go into the practice, usually get seen at reception, where there's three people stood behind reception and not one person answering the phones! Its no wonder people end up going to A&E and clog up the hospitals, because they just cant get an answer on the phones. This problem needs addressing. When I worked in a doctors, we aimed to get the phones answered as soon as possible. Do you have a telephone system where you can see how long callers are waiting for, how many actually get answered and how many get cut off?? I feel incredibly sorry for the elderly people that wouldn't know what else to do if they cant get through to the doctors.
Visited January 2023
Review titled Riverside Medical Centre
Replied on 31 January 2023
Dear Anonymous Please can you email me direct at liz.gorrell@nhs.net Please include your name to ensure you are registered at the practice. Following this the practice manager will make contact with you to discuss your comments. Thank you Liz Gorrell Riverside Medical Centre
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Review titled Appointment booking issues
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2022
This practice is still using the 'phone on the day' system for booking appointments with no ability to book in advance and no online facility for booking. The phone system is unable to take the strain and often it gives an engaged tone and does not let you into the queue. If you do get in the queue, often after 10 mins of queuing, you get to the front and the phone just rings without being answered for 5mins plus (I'm sure this is a system fault, not a ringing phone being left unanswered). All in all expect to wait an hour on the phone to make an appointment, and if they have all gone, do it again the next day. If so overstretched, why is this practice taking on new patients?
Visited October 2022
Review titled Riverside Medical Centre
Replied on 31 January 2023
Dear Anonymous Please can you contact me direct on liz.gorrell@nhs.net and provide me with your name to enable me to look into the comments above. If you are registered with the practice the Practice manager will then contact you to discuss. Thank you Liz Gorrell Riverside Medical Centre