Ritchie Street Group Practice - Ratings and reviews
Reviews
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Review titled Quick, careful, professional
Rated 5 stars out of 5
by Professor Jean Seaton - Posted on 24 March 2024
I had a minor problem (hopefully being solved by anti-biotics) but it was getting worse and was perturbing and un-usual. I did an econsulation and very fast had a telephone call and that day an appointment with a very nice very careful and very communicative doctor. Then, right a the end of the day the pharmacy went out of its way to sort the prescription back from my usual chemist. Everybody (receptionist - the doctor with on a telephone consulation - the doctor I saw - the pharmecist) was efficient and attentive. I felt very secure that if a worse problem emerged the practice would be on to it and efficient.
Visited March 2024
Review titled Ritchie Street Group Practice
Replied on 25 March 2024
Dear Professor Seaton Thank you for your 5 star review and kind words regarding our team. I will pass on your comments to the team. Comments like yours goes a long way in boosting staff morale and letting others know that we caring practice. Regards Ash Ganger Practice Manager
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Review titled My GP changed my liife
Rated 5 stars out of 5
by David Sharman - Posted on 05 March 2024
My GP changed my life. I am in my early 60's and with age, as we all know, things start to slow down and change. Ritchie Street Practice have good GP's despite all the issues the NHS face today. I think it was last year I was booked in with my GP and the advice she gave me changed my life. We discussed my condition and she told me to take these vitamins ( before this I always thought I could get my daily dose of vitamins through nutrition ) and just like that, my health started to change for the better. It's not that I don't know about vitamins because I have been in the health and fitness industry for the past 20 years. It was about the advice, the right kind of vitamins and where to get them. It's as simple as that, good no nonsense advice and straight to the point. I really can't thank her enough, she is a credit to her profession.
Visited February 2024
Review titled Ritchie Street Group Practice
Replied on 11 March 2024
Dear Mr Sharman Thank you for giving our team a 5 star rating. I am so glad to read that your health is getting better and that our GP's advice was beneficial to you. Wishing you continued good health. Regards Ash Ganger Practice Manager
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Review titled Unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2023
Attended the surgery five minutes after appointment time. Having explained I had been delayed by accessible transport (I'm registered blind) and really needed to keep the appointment and that I had called ahead. The receptionist told me if you are late by 5 minutes, even if calling ahead, you will be marked 'didvnot attend'. The doctor refused to see me 5 minutes late despite being notified , and my journey having taken over 2 hours. To conclude the surgery is inflexible, unhelpful, and disappointing would Be reasonable.
Visited December 2023
Review titled Ritchie Street Group Practice
Replied on 07 December 2023
Dear patient, So sorry to read about your experience. Please do contact the complaints manager, Ms Catherine Mays, so we can investigate further. Regards Ash Ganger Practice Manager
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Review titled Shocking treatment
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2023
I booked a smear, told doc it was overdue, they then cancelled me at the last minute with no follow up or explanation, saying book again. I then fainted and booked an appointment to find out why Im so ill. My appointment was 5pm, I got there at 5:10 to be told had I arrived at 5:08 I'd have been seen but I'm too late. Horrible surgery.
Visited October 2023
Review titled Ritchie Street Group Practice
Replied on 13 November 2023
Dear Anonymous. Thank you for your post. Please do accept my apologies for the cancellation. This is probably due to the nurse calling in sick on that day. Reference your other complaint, again i know how frustrating it can be for patients when they arrive late and are not seen. However, it is unfair on other patients that have arrived on time and are waiting to be seen. I also appreciate that clinicians also can run late and this is frustrating for patients, again this cannot be helped sometimes. If you would like to discuss this matter further, please do not hesitate to contact the practice. Regards Ash Ganger Practice Manger
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Review titled An inspiring GP, and also a lovely nurse
Rated 5 stars out of 5
by Elizabeth D. Riley - Posted on 22 October 2023
Such a relief for me during this last week to have met with both a lively, intuitively empathetic, and thorough-going doctor, and a warm and pleasant nurse. Despite some prior difficulties of admin and communication, once these face-to-face encounters could actually take place, the outcome has been so encouraging. Please value all your great staff members!
Visited October 2023
Review titled Ritchie Street Group Practice
Replied on 23 October 2023
Dear Ms Riley Thank you for posting a wonderful review of our staff. Your positive feedback will make staff feel valued and appreciated. Regards Ash Ganger Practice Manager
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Review titled Ok practice
Rated 4 stars out of 5
by Anonymous - Posted on 16 August 2023
I was given a date for smear. I was late but the nurse agreed to see me. Only to find out my smear was not due. The nurse kindly did some swobs for me as I was complaining of pain down below. At least she did this with no complaints as the doctor advised me to come back to see the nurse which meant I had to make a separate appointment and wait again for another day. I was not happy, but the nurse I saw a week later turned this disappointment around. She is very professional. Unlike the doctor.
Visited August 2023
Review titled Ritchie Street Group Practice
Replied on 24 August 2023
Dear Patient Firstly let me apologise for any confusion that led to multiple appointments on our behalf. I am glad that our nursing team were able to provide you with a positive experience in the end. Thank you for sharing your experiences. Regards Ash Ganger Practice Manager
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Review titled Considerate care
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2023
I was nervous about attending the practice for my cervical smear test but the nurse was so considerate and gentle the experience was much better than I expected. Thank you for the kind and professional care provided. It makes a big difference
Visited August 2023
Review titled Ritchie Street Group Practice
Replied on 24 August 2023
Dear Patient Thank you for sharing your experience at our practice and i am glad that our nursing team continue to provide a caring and respectful service to our patients. Regards Ash Ganger Practice Manager
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Review titled Great Receptionist
Rated 5 stars out of 5
by Nazmin - Posted on 22 August 2023
I spoke to a lady in the morning and she was so lovely helped me through my anxiety of talking on the phone! She went above and beyond!
Visited August 2023
Review titled Ritchie Street Group Practice
Replied on 24 August 2023
Dear Nazmin Thank you for your kind words. Comments like these help motivate staff to continue providing the best service that they can. I will share your comments with the team. Regard Ash Ganger Practice Manager
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Review titled Good quality practice and care
Rated 4 stars out of 5
by Anonymous - Posted on 15 August 2023
Attentive and helpful when visiting and registering as a recent migrant to the uk and the nhs. Would recommend.
Visited August 2023
Review titled Ritchie Street Group Practice
Replied on 24 August 2023
Dear Patient I am so pleased to read that you have had a positive experience for someone new to the NHS. We hope that continues. Thank you for your post. Regards Ash Ganger Practice Manager
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Review titled Appointment shortage
Rated 2 stars out of 5
by Anonymous - Posted on 31 July 2023
Like most Inner London GP surgeries now probably it’s a real battle to get an appointment. The availability of appointments at this surgery seems to have really deteriorated since the pandemic.The receptionist was very helpful but it took 40 minutes of persistent calling at 08:00 am to finally get through. I dread to think how the elderly and vulnerable fare!
Visited July 2023
Review titled Ritchie Street Group Practice
Replied on 24 August 2023
Dear Patient Thank you for posting a review. We hope to make access easier from 01st October with a new telephone system. Please do let us know how you find it in the future. Regards Ash Ganger Practice Manager