Peartree Surgery & West Horndon Surgery - Ratings and reviews
Reviews
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Review titled Took me seriously and listened to my health issues
Rated 5 stars out of 5
by Jane - Posted on 13 March 2023
Thank you so much to the Doctor I had my appointment with - and the Reception staff and Pharmacy staff too. The Doctor was amazing and listened to my health issues, sent me for urgent tests and 3 days later I got the results. Doctor called me and explained what was wrong, the investigations/treatment going forward and listened to my questions. Myself and my family are really impressed with the treatment and service I have received. Thanks to everyone at the surgery for their help, kindness and support. It is greatly appreciated.
Visited March 2023
Review titled Peartree Surgery & West Horndon Surgery
Replied on 28 January 2024
Dear Jane, Thank you for your feedback and comments. We will inform the clinicians regarding your positive comments. Peartree Surgery
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Review titled Fantastic service (West Horndon branch)
Rated 5 stars out of 5
by Mark Willis - Posted on 31 March 2023
Absolutely faultless experience.... both times recently I have used the Patchs service to get in contact with the doctor, for non-emergencies, and both times I have had a response and solution personally from the doctor within an hour... amazing! I know it is not for everyone, but I would really recommend trying out the Patchs messaging service - it definitely beats trying to get on the phone at 8am haha! Thank you so much Peartree West Horndon, absolute credit to the NHS you are! :-)
Visited March 2023
Review titled Peartree Surgery & West Horndon Surgery
Replied on 28 January 2024
Dear Mark, Thank you for your positive review. We do encourage PATCHS to those patients who are unable to call in the morning. Each form that is submitted is triaged and booked into the appropriate service. Peartree Surgery
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Review titled rude
Rated 1 star out of 5
by Anonymous - Posted on 03 March 2023
Been with these since birth and got the ok to stay at the doctors even though my address had changed but still had a property in the area . Just had a rude phone call to say got 30 days to leave because of new rules and ownership. But when you search for doctors a lot of doctors now take out of area catchments absolutely disgusting phone call for someone who who has mental health issues and now will worry thanks Peartree Surgery
Visited March 2023
Review titled Peartree Surgery & West Horndon Surgery
Replied on 13 March 2023
Thank you for your review. The surgeries have a certain border in which we can accept patients. Patients outside of this border need to register with a practice within their catchment area. This ensures patients within our surgery catchment area are able to get access to services. We are sorry that you feel this is unfair but we have to adhere to this policy to keep it fair for current patients.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 March 2023
Great practice so far. Everyone in reception has been helpful, especially the gentleman. He is always so kind and helpful. Doctors appointment wait is sometimes too long but you can call early and get an on the day appointment if it’s urgent. GP are very knowledge and it’s a good practice!
Visited March 2023
Review titled Peartree Surgery & West Horndon Surgery
Replied on 28 January 2024
Dear patient, Thank you for your kind review. We will feedback your comments to the team and clinicians. Peartree Surgery
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Review titled Worst practice ever
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2023
Rude receptionist can never get an appoinment, Saw a so called doctor who is a prescribing pharmacist not a doctor but wasn’t told this, who I found to be very rude no manners at all,this surgery is worse than worse
Visited January 2023
Review titled Peartree Surgery & West Horndon Surgery
Replied on 01 February 2023
Thank your for your review. Your review doesn’t give much detail unfortunately. All clinicians at the surgery introduce themselves with their name and title so you would have been aware you were talking to a prescribing pharmacist. In addition to this, the names and titles of the clinicians at the practice are on their door, advertised in the waiting room and on the front of the surgery. If do not wish to proceed with a particular clinician, you can decline to proceed and rebook with a clinician of your choosing, if they are available. We apologise if you found our staff and clinician rude, however they all work under high pressure and try their best to give the best care possible. Please can you contact the practice manager if you wish to discuss this further.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2022
Attempted to call at 8am yesterday will try again today. Eventually called 111 and was told surgery would ring only need a sick note for work. Eventually got through to surgery and spoke to the apparently receptionist who in my opinion needs some training she then lied to me that they phoned me at 13:10 which never happened then told me I was being disrespectful and hung up. For a public service which I pay for this is unacceptable. And looking at their reviews there answer is always feel free to register at another surgery
Visited December 2022
Review titled Peartree Surgery & West Horndon Surgery
Replied on 08 December 2022
Thank you for your recent review. From the details given, you were contacted 3 times by a clinician and left messages by a clinician and you failed to respond. When you spoke to the receptionist, you were advised of the numerous ways to contact the surgery, including the web-based platform, but you declined. You were contacted a fourth time by a clinician about 24 hours later and you were furnished with what you requested. We are not sure how we could have done more in this situation. We apologise if you feel let down by our service. Please contact the surgery practice manager if you want to discuss this further.
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Review titled Awful surgery- staff unhelpful
Rated 1 star out of 5
by Emma - Posted on 31 October 2022
I find it extremely difficult to even get a phone call from this surgery... going on two weeks now. staff on the phone are rude and unhelpful and offer no solution other than call back then next morning (when you can never get an appointment or a call answered for that matter!) I was warned this surgery was awful but only joined because it was near! Yes i will be leaving!
Visited October 2022
Review titled Peartree Surgery & West Horndon Surgery
Replied on 31 October 2022
Dear Emma, Thank you for your review. We are sorry that you feel that you feel that you did not receive the service that you deserve. However, we have reviewed your case and you had two online submissions which a clinician had contacted you on the same day to discuss the case with you. If the phone number is incorrect then all we can do is apologise, and have contacted you on the phone number that you have supplied. It appears that a clinician has contacted you to offer a face to face appointment. Again we apologise if you are not happy with this service and you feel that you need to write this review and plan to leave the surgery. Peartree Surgery
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Review titled Can't get appointments, not even a phone one
Rated 1 star out of 5
by Anonymous - Posted on 07 September 2022
Was expecting a call regarding my elderly mum. I had to wait in all day as I was supposed to be called 'anytime after 11am' . No call.
Visited September 2022
Review titled Peartree Surgery & West Horndon Surgery
Replied on 28 January 2024
Dear patient, We apologise regarding your experience. Sometimes due to mobile phone signals or unexpected situations, patients may miss their call. Please write to the surgery if you still have further concerns. Peartree Surgery
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Review titled Great Practice
Rated 5 stars out of 5
by Lise - Posted on 09 August 2022
We moved to the Peartree Practice due to our previous practice not being fit for purpose. We have been so impressed with the Chessel Surgery (where we are registered), the staff are caring, friendly, kind and the service is very efficient. It is so refreshing compared to what we were used to and gives us much more confidence if we do need to contact our GP - thanks to all the staff!
Visited August 2022
Review titled Peartree Surgery & West Horndon Surgery
Replied on 28 January 2024
Dear Lise, Thank you for your kind review. We will feed this back to the staff regarding your positive comments. Peartree Surgery
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Review titled Efficient care
Rated 4 stars out of 5
by Jayne O - Posted on 10 July 2022
Had another good appointment today. The doctor i saw listened and was thorough in his examination and suggested course of treatment. He explained details to me well when i asked and was very polite, kind and put me at ease. This is the kind of doctor everyone should have access to.
Visited July 2022
Review titled Peartree Surgery & West Horndon Surgery
Replied on 28 January 2024
Dear Jayne, Thank you for your positive review. We will feed this back to the clinicians. Peartree Surgery