Nightingale Valley Practice - Ratings and reviews
Reviews
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Review titled Terrible practice
Rated 1 star out of 5
by Miss Jean A Deacon - Posted on 09 January 2024
Nothing ever works. Today the self check in wasn't working neither was the qr code check in. One person on reception. Was 15 minutes late for my appointment despite arriving in plenty of time.
Visited January 2024
Nightingale Valley Practice has not yet replied.
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Review titled Friendly and professional
Rated 5 stars out of 5
by Arril Johnson - Posted on 04 January 2024
Having walked in without a booking, I was still seen quickly and received the friendly and professional attention and advice that I needed.
Visited January 2024
Nightingale Valley Practice has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Wendy L C McColl - Posted on 26 January 2024
I was very well looked after and the ANP was very professional and friendly. I was prescribed correct course of treatment. Thank you.
Visited January 2024
Nightingale Valley Practice has not yet replied.
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Review titled Rapid response for an appointment
Rated 5 stars out of 5
by Paul - Posted on 28 December 2023
After feeling very poorly over Christmas with what I thought may have been covid (it wasn't however), I applied for an appointment via the nhs app to try and see a doctor and was advised via that app that the response could take up to 5 days. I was shocked however when I received a phone call less than 30 minutes later and offered a choice of appointment times from immediately (which wasn't convenient for me) or in 1 hour time which better suited me. I was checked over and advised that I had a viral infection and was prescribed the appropriate antibiotics as well as several test kits to check the other family members suffering similar symptoms in different stages of the illness. My prescription was sent electronically to Boots in Avonmeads and was ready within 10 minutes of me letting them know I was picking up a prescription. All in all, since the introduction of this app I feel the chances of seeing a doctor are greatly improved and the app saves on wasted phone calls where you would regularly be xNo in the Que. Thanks from Paul
Visited December 2023
Nightingale Valley Practice has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2023
Tried to book a routine GP appointment using on line system which was only available between 8 and 8:45am after this time there is a message saying capacity reached for the day. This would seem to defeat the object of the online booking system. When you phone reception they are really unhelpful and just advise you to use the online booking system. (Unless you require a blood test).
Visited November 2023
Nightingale Valley Practice has not yet replied.
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Review titled Medical staff are brilliant but you can't get to see them.
Rated 1 star out of 5
by Philip Adams - Posted on 19 May 2023
I was told by a Dr to arrange blood tests after 6 weeks.I have called the practice but they are only taking emergency calls. I have gone on the Patient Access website but Brooklea do not offer online appointments.I clicked on 'Blood Tests' but all that gets you is the ability to buy a home kit from a Pharmacy. I clicked on a link that I had received previously from Brooklea but that link just says 'call 111'. Preventative / diagnostic blood tests are a great idea but at Brooklea that's all they are - an idea.
Visited May 2023
Nightingale Valley Practice has not yet replied.
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Review titled Booking system slow and inefficient
Rated 2 stars out of 5
by Anonymous - Posted on 19 April 2023
I have made an appointment using the online booking system. They say they will get back to you within 3 working days, they don't. You then have to wait at least two weeks for an appointment. The system is slow an inefficient.
Visited April 2023
Nightingale Valley Practice has not yet replied.
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Review titled Efficient practice
Rated 5 stars out of 5
by Linda Horler - Posted on 22 December 2022
All problems dealt with, also checked blood pressure as I have a problem, very through examination.
Visited December 2022
Review titled Nightingale Valley Practice
Replied on 18 January 2023
Thank you so much for your feedback! I am so pleased our fabulous team have supported you well. Best wishes, Emma Boucher
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Review titled Great efficient service
Rated 5 stars out of 5
by Claire Smith - Posted on 23 November 2022
As a new patient l found the surgery very helpful, with friendly professional staff who got appointments moving very quickly. Cannot fault them at all as very busy.
Visited November 2022
Review titled Nightingale Valley Practice
Replied on 24 November 2022
Welcome to our practice! I'm so pleased to hear you have had such a great experience. Thank you for taking the time to contact us, we have a great team. Emma Boucher, Practice Manager
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Review titled Friendly staff
Rated 4 stars out of 5
by Anonymous - Posted on 30 June 2022
Friendly and helpful reception and the lovely Drs/Nurses I've met are so kind, empathetic, friendly and supportive. Never had a bad experience from the surgery in the last 11years! Thank you guys!
Visited June 2022
Review titled Nightingale Valley Practice
Replied on 04 July 2022
Thanks so much for the lovely feedback! It's great to hear from our patients when things are working out so well from them! Best wishes Emma Boucher, Practice Manager