Lea Wharf Medical - Ratings and reviews
Reviews
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Review titled Amazing care
Rated 5 stars out of 5
by Eszter O'Donoghue - Posted on 17 April 2024
I wanted to leave a review about this amazing surgery before I had to say goodbye because of relocation, and I have to particularly mention one doctor - the one who was looking after me- , and whose name I am not allowed to mention but hopefully this review will get to her and she will know about it. She was most helpful in a very difficult time, helping me every way she could. Despite of us two never actually meeting face to face, her voice was always reassuring, always following up after every appointment and checking on my well-being. It is really hard to say goodbye to such a lovely person as she is! I wanted to say a huge thank you , hoping this message will reach her, and she would know how much all of her help meant for me. Thank you ever so much again to her and to the whole surgery team for all the help.
Visited April 2024
Lea Wharf Medical has not yet replied.
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Review titled Really helpful staff on reception.
Rated 4 stars out of 5
by Pamela King - Posted on 19 March 2024
I went to reception with a few queries which were dealt with in a helpful friendly manner. It makes a difference to come to reception and have a person that listens and is helpful. Thank you
Visited March 2024
Review titled Lea Wharf Medical
Replied on 19 March 2024
Thank you very much for the kind feedback. I am very happy to hear that you enjoyed the experience of visiting Lea Wharf and found the team helpful.
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Review titled Great practice-
Rated 5 stars out of 5
by Giuliana Bewick - Posted on 25 March 2024
Just wanted to say how much I appreciate the help and kindness of the doctors- in particular a doctor who works via telephone consultation and also a doctor who came to my rescue when away this weekend and concerned about not having enough anti inflammatory eye drops post eye surgery. They go the extra mile- which makes all the difference. Lately I have also found the telephone receptionists to be very helpful and considerate. Thank you to all of you!
Visited March 2024
Review titled Lea Wharf Medical
Replied on 25 March 2024
Thank you very much Giuliana, What a lovely message, Thank you very much for sharing the experience. We love to do our job well and are always striving to go the extra mile. I think the new location has had a positive impact on the team who work very long hours on the phones often taking in excess of 700 call in a day as well as dealing with e-consults and walk in patients. I hope that we are able to continue to build on the service level as we get used to our new homes and enjoy the huge advantages we can offer patients with safe accessible premises. your feedback help us to celebrate what we get right as well as examine any mistakes and seek improvements in our services. Thank you again for your feedback. The team will be thrilled to now they looked after you so well.
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Review titled Very pleased with the practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2024
The follow up telephone appointments to discuss my echocardiogram results were thorough and helpful. At the first one,the GP explained the findings, answered my questions and discussed a treatment programme. Everything was made clear to me and I felt reassured. I had another one , two weeks later to check how things were going. Recommendations for further modification of my treatment was discussed and agreed, and I will have another follow up appointment in two weeks' time.
Visited March 2024
Review titled Lea Wharf Medical
Replied on 09 April 2024
Thank you very much for the feedback and your very clear summary of the experience you had. I hope that your next review is also valuable and wish you well with the plan. I will pass the feedback to the GP team as they will be very proud to learn the service was well received.
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Review titled disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 28 March 2024
i’m just baffled. i have been in excruciating pain for the past week with same thing happening to me in january and going to a&e several times. i cant walk properly, i cant work, so i made an appointment hoping for someone to finally listen to me. i go in and was pretty much ignored by the receptionist so did the self check-in. then proceeded to wait in the waiting area. my appointment was at 10:50 so arrived at 10:40, only to be seen at 12:15! i explained everything to the nurse practitioner with no real outcome. been ordered for more blood tests which i feel are pointless at this point since i’ve had them done and were clear, and told to stop taking the codeine i was prescribed and replace with paracetamol and ibuprofen (which don’t help at all because this severe pain). i’m constantly going back to square one with no one listening even though i’m screaming in pain every few hours.
Visited March 2024
Review titled Lea Wharf Medical
Replied on 18 April 2024
This sounds like a very upsetting experience for you. I am sorry that you were not happy to check your self in, please do feel free to talk to receptionist on arrival. The check in screens are for the convenience of patients who may wish to check in if reception is busy and avoid delays but you can of course wait and speak to some one if you prefer. it sounds like your symptoms remain of concerns to you so i suggest you arrange an appointments to discuss with one of the team , if you complete an e consult or call the practice a care navigator will be happy to help try and get you to the right team member. Please do speak to one of our patients services manager if you would like us to explore the specifics of the care in greater detail with you. It sounds like you also had a long wait for an appointment. I have audited our recent clinics and can not find a recorded wait time of over 30 minutes in weeks prior to your review so please do reach out and talk to us if you would like us to investigate this. I am sorry you were kept waiting and would be keen to understand this in greater detail so I can help and learn from this.
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Review titled New Lea Wharf medical practice
Rated 4 stars out of 5
by Anonymous - Posted on 19 March 2024
Following a telephone call back, I was offered a face to face appointment the same day. Very efficient service with follow-ups for bloods etc. The new premises are much nicer and easier to get to.
Visited March 2024
Review titled Lea Wharf Medical
Replied on 18 April 2024
I am delighted to hear of such quick and efficient service. Thank you very much for sharing your experience. I agree with you that the new practice is a much nicer brighter environment and easy to access from the bus stop or local car parks.
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Review titled Good practice
Rated 4 stars out of 5
by Alan - Posted on 22 March 2024
Desk staff, very helpful and polite. All on ground floor, very helpful. Doctor was very polite, and followed up my enquiry quickly. In the waiting room, it would help to have an additional monitor fitted on another wall, as the one existing is behind those sitting against the wall. Not the surgery’s issue, but one patient today was elderly, and not able to walk easily, was really struggling having parked on the 4th floor of the car park, and neither lift was working. That needs chasing up for the surgery’s sake.
Visited March 2024
Review titled Lea Wharf Medical
Replied on 25 March 2024
Thank you for your kind feedback Alan. We have ordered a second call screen for the main waiting area. It is due in the next 21 days. That is very helpful feedback , Thank you. we are keen to listen and improve. We have also organised to meet with the management company who are responsible for the upkeep and maintenance of the lift and stairwell. I am meeting with them to share our concerns about the lift and to ask for there help to find a way to ensure these are always in good working order. I agree this is very important for our patients access the new location. It is wonderful to hear that the reception team were polite and helpful. I will be sure to share your feedback as this will be very well received.
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Review titled Great gp's but always late
Rated 3 stars out of 5
by Louis Hare - Posted on 19 March 2024
The gp I saw was very professional and polite. My appointment was at 10.35 and I wasn't seen until 11.10. Whilst waiting I watched the screen in the surgery that shows statistics on appointment attendance, appointments created and more but found myself frustrated watching it as the majority of statistics centred around what patients were doing to slow things down and not on statistics on how the surgery could improve. I know gp's and NHS staff work really hard. My appointments are always late, this for me needs to be looked at to either space them out more or give them more support to stay on time.
Visited March 2024
Lea Wharf Medical has not yet replied.
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Review titled Really Friendly GP
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2024
I saw my new gp today and the doctor was extremely welcoming and friendly and listened to what I had to say. I hope I see that particular doctor again.
Visited February 2024
Review titled Lea Wharf Medical
Replied on 21 February 2024
Thank you very much, I will ensure the GP team receive the feedback. Our team take great pride in offering care to patients so I know this will be gratefully received.
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Review titled Horrendous experience
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
ick to find the cause the doctor I was seeing made me dress and undress my child 4 times because she kept forgetting to check certain things ( that proceeded to stress my daughter out more) she then was telling me how my child is more sleepy than usual like she knows my child when she doesn’t and we have never seen her as a doctor before , everything I said she asked me the opposite. she then come to the conclusion she has no idea so just asked me what’s my gut thinking , then she sent off the prescription and only sent one out off the 2 so I had to go back again to ask her to print the prescription off instead off sending it over and she then couldn’t print that off the receptionist who was lovely had to do it , overall it made my whole experience horrible as I suffer with anxiety so she made me feel very uncomfortable and like I’m a horrible mother when in fact I know I’m not but just the overall appointment was horrific how I was treated as I know it because I’m a young mother because I made my mum speak on the phone first and she was completely different with my mum talking which is horrendous.
Visited February 2024
Review titled Lea Wharf Medical
Replied on 28 February 2024
This sounds like a disastrous and eventful experience for you. I am very sorry you have been so upset by this visit. I would be extremely keen to explore this with you further so please reach out to the team in the next few days so we can gain a full understanding of your experience. The team have ben deeply saddened to read of this experience but we are not able to identify you from our recent clinics list so would very much like it if you could phone in and speak to a team leader. Todays phone wait times have been minimal and the call back service is working well with minimal wait times so we could contact you quickly of you call in later this afternoon for us to offer you input and support. I look forward to hearing from you. Please ask for a team leader and we will investigate in full with you.