Launceston Medical Centre - Ratings and reviews
Reviews
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Review titled Excellent treatment
Rated 5 stars out of 5
by Patricia Lismore - Posted on 11 April 2024
Following my diagnosis of A Fib the treatment I have received from all the staff at Launceston Medical Centre has been brilliant. I have been supported with my medication, especially the INR appointments. Today I tried the new online appointment system & was very happy with the quick response & satisfactory agreement made with the Dr. very satisfied patient.
Visited April 2024
Launceston Medical Centre has not yet replied.
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Review titled Great surgery
Rated 5 stars out of 5
by Alyson Davies - Posted on 25 April 2024
I recently needed an urgent appointment the service I received was quick I was looked after really well I cannot fault the excellent treatment I have always got there.
Visited April 2024
Launceston Medical Centre has not yet replied.
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Review titled Missed heart failure on so many occasions
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2024
Saw me so many times with shortness of breath and heart failure symptoms, was told on last visit that there was nothing wrong , 4 days later in hospital with heart failure
Visited March 2024
Launceston Medical Centre has not yet replied.
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Review titled Increasing pain and unable to see my GP
by Hairbear69 - Posted on 01 January 2024
I had been suffering from pain in my Hip and leg so after nearly an hour on the phone lottery and finally getting an appointment in October and was seen by the surgery Physiotherapist who after a brief examination diagnosed sciatica and gave me details of a website for exercises after logging on I found exercises which I was unable to complete due to a failed Elbow surgery and Shoulder problems (which I'm already receiving physiotherapy at Launceston Hospital). Then a few weeks later, I was seen by A Doctor about my Heart complaint and again I mentioned my Hip Pain had Increased after an examination commented that my Bum muscles were tight, and referred me for physiotherapy. With the pain in my hip getting worse to the point of not being able to walk very far I again spent time in line on the phone for an appointment the receptionist was insistent that I had a callback appointment but after my persistence was finally given an in-person appointment in December with a different Doctor who prescribed me some very strong pain relief and x-rays which were done 2 days later. Today I was in town so I thought I would try and get a follow-up appointment. I went up to the receptionist to make the appointment once I had explained that I wanted to see the same Doctor for continuity of care and the receptionist said that there was an appointment in 45minutes but the other receptionist said that the appointment could not be issued, I explained that I wanted to be seen by the same Doctor I was told that I could not come into the surgery unless the Doctor requested it after a telephone consultation so I was given a telephone consultation for the first week of January. This will mean that the Doctor will not be able to examine me to see if I have more movement or less. I would have thought that once you are seen by a Doctor the follow-up would be an in-person one, as I have no decrease in pain and the painkillers are not that effective at reducing the pain for a sustained period.
Visited December 2023
Provided by Care opinion
Launceston Medical Centre has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2023
What is going on with the NHS lately. You cannot speak with a doctor!! Firstly called the surgery, as I had a letter to speak to my doctor about blood test results, to which they said they had no appointments available. I then had to book in more bloods, due to part of my previous bloods being lost/unusable, clearly not handled properly! Was told to book an appointment to speak to a doctor then. Then to be told they still had no appointments!! So they then booked me in with Livi, after waiting 45 minutes for the doctor to call me, they cancel!! Absolutely ridiculous!!!
Visited December 2023
Launceston Medical Centre has not yet replied.
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Review titled Absolutely rubbish
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2023
I called at 830 for my 10 year old daughter and she is having chest pains, when I rang I got the option of a call back telling my my place in the cue will be held then il get a call back. I took this option then over an hour later I decided call give them another call ( went straight to number 1 in the cue) to then be told all appointments have been taken and now all she gets is a call from a duty doctor at some point today! Not impressed whatsoever
Visited November 2023
Launceston Medical Centre has not yet replied.
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Review titled Outstanding pharmacy service
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2023
Recently was switched to blister packs and cannot praise the blister pack pharmacist enough. Extremely helpful, managed my needs in a way that left me feeling heard and valued. Blister packs have changed my life and the service I’ve received from pharmacy is commendable.
Visited September 2023
Launceston Medical Centre has not yet replied.
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Review titled Absolute Joke.......
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2023
Called to chase a prescription, after 1.06 mins got through the call centre options, to have option to book flu vaccine or talk to patient advisor. Selected patient advisor...'hello we are currently busy, goodbye!!. 1 hour been trying, what a joke, but not funny.
Visited September 2023
Review titled Launceston Medical Centre
Replied on 18 September 2023
Dear Patient, I'm sorry to hear about the problems you have had chasing your prescription. We have been particularly busy today, please can you e-mail me on ciosicb.letterslaunceston@nhs.net and I will arrange to call as you as soon as possible. Kind Regards, Andrew Yardley - Practice Manager
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Review titled No medication
Rated 3 stars out of 5
by Anonymous - Posted on 07 August 2023
On 31st July I requested on line some medication like I normally do. It's still pending. Today I ran out of one of the medications. A couple of weeks ago I had to chase up on some antibiotics for and infection Which started on the Sunday, the antibiotics arrived on the Thursday. The infection having taken hold. I realize last week you were short staffed due to sickness, surely you must have a back up plan when this happens and staff can be called in.
Visited July 2023
Review titled Launceston Medical Centre
Replied on 18 September 2023
Dear Patient, Thank you for providing some feedback regarding your experience. I'm sorry to hear about the problems you have had requesting your medication. I would be grateful if you could e-mail me your details so I can investigate the issue: ciosicb.letterslaunceston@nhs.net Kind Regards, Andrew Yardley - Practice Manager
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Review titled Felt misled
Rated 2 stars out of 5
by Anonymous - Posted on 22 July 2023
Turned out what I thought had been a doctors appt was actually with a practitioner who didn’t tell me their role or that they weren’t a Gp. This information should be made clear
Visited July 2023
Review titled Launceston Medical Centre
Replied on 29 July 2023
Dear Patient, I'm sorry to hear you were not aware of the type of clinician you were booked to see. Our Patient Advisors are trained to direct you to the most appropriate clinician but should make you are aware of who this is. I will check that this is the case. For reference details of our clinicians are available on our website: https://www.launcestonmedicalcentre.co.uk/index.php/all-staff/meet-the-doctors. Please contact me if you would like me to look into this further: CIOSICB.letterslaunceston@nhs.net Andrew Yardley (Practice Manager)