Launceston Medical Centre - Ratings and reviews
Reviews
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2022
I would like to thank my husband’s GP for his support and care since we registered earlier this year. We have been very impressed by his thoroughness and professionalism provided to a new patient with multiple health issues.
Visited November 2022
Review titled Launceston Medical Centre
Replied on 29 July 2023
Dear Patient, Thank you for the kind review. I would like to pass this on to the specific GP that managed you and your husbands care. I would be grateful if you could contact me via email: CIOSICB.letterslaunceston@nhs.net to give me this detail. Andrew Yardley (Practice Manager)
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2022
I’ve just started dealing with this surgery now I’m caring for my elderly father-in-law but don’t understand why it’s so hard to book an appointment. He had an ECG last week and we need to see a doctor to discuss the result, plus various other questions he has. We called in last week and were told to call at 8:30 in the morning to book as they can’t book advance appointments so I dutifully called this morning and queued on the phone for ages to be told the receptionist can’t book appointments, only the doctor can. I now have to wait in all day with him until that call comes as the receptionist couldn’t give me a time window for when that call might be. I’ve taken a day off work to accompany my father in law today, now I’ll have to book off another day and lose much needed income. I don’t understand how a surgery can operate like this.
Visited October 2022
Launceston Medical Centre has not yet replied.
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Review titled Disappointing service
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2022
Trying to get a Doctors appointment and being told I can’t see a GP in person due to the fact I have more then one complaint, fact is if you could get access to a GP you wouldn’t have more then one complaint also what about those like myself that several chronic conditions. I have also been having problems getting my scripts which has resulted in me being without some of my medication for three weeks, medication that I’m not meant to just stop taking. I used to work in a GP practice for 12 years so fully understand the pressures the staff are under but I also know it doesn’t take 3 weeks to do a script if there was a problem for whatever reason then someone should have contacted me. Someone needs to take a good look at this surgeries systems because clearly they’re not working and patients are suffering. I would not recommend this practice to anyone and would advice patients if possible to register else where.
Visited October 2022
Launceston Medical Centre has not yet replied.
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Review titled May as well be closed
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2022
Had an emergency situation; called at 8:30am and was told I would get a call back. By 5:30pm still no call. Ended up driving 37miles to a&e. This has happened many times. They refuse to let you see a GP , all you get is a call back, if you're lucky!. Peoples health is at risk here. It's disgusting you cannot even get an appointment! I would not recommend this surgery for the reason you just cannot get a GP appointment without waiting for a call that rarely comes and if it does its always after surgery hours so too late to get in and see one. A serious review is needed on the way the appointments system is managed. To not have the basic right to basic medical care is an appalling situation this day and age. Everyone who is with a different surgery does not have these issues.
Visited September 2022
Review titled Launceston Medical Centre
Replied on 26 September 2022
Dear Patient, Thank you for taking the time to write a review. I'm sorry to hear about the difficulties you had accessing the services at the medical centre. I would like to investigate the reasons why you did not receive a call when you expected and would appreciate if you could contact me with your details (ciosicb.letterslaunceston@nhs.net) Andrew Yardley Practice Manager.
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Review titled Disappointing Livi App for prescription's
by Lau_191 - Posted on 28 July 2022
Advised to use Livi app to video call with GP as advertised on Homepage Launceston Medical Centre. Livi noted were unable to send a prescription to nearby pharmacy due to Launceston medical centre differing to the norm requiring signed dispensary prescription? Therefore prescription sent to Callington requiring 20 mile round trip to collect medication. When I asked at surgery in person explanation for this none could be provided. Therefore anytime on myself was not saved and added costs petrol
Visited July 2022
Provided by Care opinion
Review titled Launceston Medical Centre
Replied on 02 August 2022
Dear Patient, thank you for taking the time to provide some feedback regarding the LIVI service. Currently we are unable to utilise electronic prescriptions as it is not fully available to the Practice. However, LIVI should still be able to send your prescription to a Pharmacy of your choice so I will discuss this with the LIVI practice manager. Andrew Yardley (Practice Manager)
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Review titled Organisation
Rated 3 stars out of 5
by Anonymous - Posted on 14 July 2022
I get that the practice is under real pressure and whilst I can put up with the system as it now is I simply do not understand why when an appointment is made for the doctor to telephone no indication as to the time of day can be provided, thereby necessitating those with poor mobile phone reception - a common problem in Cornwall - staying in all day. If shoddy operations such as the major utilities are able to organise matters and be able to commit to morning or afternoon, it cannot be beyond the team at Launceston Medical Centre to do the same, can it?
Visited May 2022
Review titled Launceston Medical Centre
Replied on 02 August 2022
Dear Patient, thank you for taking the time to provide a review of the appointment system and in particular the difficulty in receiving a timed call. Our clinicians prioritise all calls based on the information collected by our patient advisors and tend to ring patients based on clinical need. I agree with you a timed call would be much more convenient for patients, however we feel we would lose the ability to prioritise calls if we routinely offered times calls. If you do need a call at a specific time please inform our patient advisors at the point of booking, who will leave a message for the clinician to this effect - this works quite well. If you would like to discuss this in more detail, please do not hesitate to ring the Practice and ask to speak to me. Andrew Yardley (Practice Manager)
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Review titled Centre in chaos
Rated 1 star out of 5
by Anonymous - Posted on 20 May 2022
My wife as tried repeatedly to get through to make an appointment for something which may have serious health consequences. After 5 attempts yesterday she connected and was told to ring back today at 8:30. She tried but a message instructed callers to ring off because they're too busy. What is she supposed to do? The system of everyone ring at the same time is dreadful, other busy practices manage to take appointments during the day and even have days when patients can turn up and get seen. If there's a staff shortage, this needs to be highlighted by our media so something can be done about it.
Visited May 2022
Review titled Launceston Medical Centre
Replied on 20 May 2022
Dear Patient, Thank you for your feedback. Please accept my apologies for the difficulties your wife has had telephoning the Practice. Our call limit is 20, after which patients will receive a recorded message, sometimes this limit is reached especially first thing in the morning. I understand this can be frustrating for patients. I would be grateful if you could e-mail the practice (fao Practice Manager) (kccg.letterslaunceston@nhs.net) with your wife’s details so we can contact her to ensure a suitable appointment is booked. Please accept my apologies once again for any inconvenience caused. Andrew Yardley Practice Manager