Jalal Practice
Integrated Care Centre, New Radcliffe Street, Oldham, Lancashire, OL1 1NLContact details and opening times
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Reviews
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Review titled Incompetent
Rated 1 star out of 5
by Anonymous - Posted on 15 October 2022
I asked for an appointment on the 03 Oct 2022 but after 1 hour waiting was told there were no appointments. Went to hospital and was diagnosed with Cellulitis and given antibiotics. These antibiotics did not clear so made another appointment having waited 1 hour 30 mins to get through to be told only a nurse appointment available. Given another 5 days antibiotics .The nurse was a bit off hand at the beginning .These have not shifted it so made an appointment with the practice after another massive wait. Again could only see the nurse. Unfortunately due to public transport problems I arrived 10 mins late. Was told they would not see me so I told them i was not happy.There was no relenting in there insistence they would not see me.Tried other areas of health with no joy . Cant believe they would not see me as the nurse in my previous appointment only came out to call me in 6 mins after my due appointment time so it obviously doed not work both ways. Also I have previusly waited up to 25 minutes to see the doctor pre covid and have never seen him or her since .I never moaned about having to wait. This practice is incompetent in how it is run .Another example of incompetence is that I am on the vulnerable list to have covid and flu vaccines but have never been called in for any at all. To cap everything off earlier in the year they asked my by text to take my own blood pressure when I would have thought that was there job.How can they ask me to do that but not ask me to come in for jabs. The receptionists are arrogant,incompetent and out of touch with what the oatient requires or wants. This practice needs to be seriously looked at by the authorities.
Visited October 2022
Review titled Jalal Practice
Replied on 18 October 2022
Dear Patient, Thank you for your feedback. We are sorry you have had a negative experience at the practice. We have now had a long chat about the issues you have experienced, and we answered the points you made. Telephones: We have been experiencing issues with the telephones for sometime and have escalated this to the provider. Blood Pressure Reading Some patients do take their own blood pressure readings at home and this is why you may occasionally be sent a text message to request a reading. This will be reviewed by a clinician and further action taken if needed. Flu & Covid We are currently calling patients in for flu and Covid vaccinations but as we have many patients to call, we have to do this in small batches so we can provide enough appointments. This is why you have yet to be called. Doctors and Nurses We have built a team of clinicians at practice which includes Advanced Nurse Practitioners, Healthcare Assistants, Doctors, Advanced Care Practitioners, Pharmacists, Physician Associates. This is so we can provide more appointments and navigate patients to the appropriate care as per NHS 5 Year Forward Plan. I feel our chat was positive and you are more informed and hopefully you will not have any further negative experiences at the practice. Kind regards, Julie Rowe Practice Manager
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Review titled Terrible process
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2022
I have been trying since 8 am to get an appointment. You open at 8 am but it's 10 am now and no one has answered the phone. Between 8 am and 9 am the calls were disconnected and from 9 am till now I am still waiting for someone to answer. Is this a joke? How can someone being in 2nd in the queue end up 4th in the queue? Can you explain this? This has happened to me. I hardly call doctor's but when I do I can't even get through. When you eventually answer the obvious response is expected. "We don't have any appointments left" This is absolute shambles. I'm considering changing my doctor. This whole process is absolutely terrible.
Visited September 2022
Review titled Jalal Practice
Replied on 18 October 2022
Dear Patient, Thank you for your feedback. A new telephone system installed in February 2021. The system can be monitored to ensure calls are answered in a timely manner. Having this monitoring system in place means we can deploy more staff to answer calls should the queues become long. Unfortunately, we have been experiencing difficulties with the new telephone system which has been reported to the providers team for investigation. We apologise if you have had any issues with this. We provide many appointments each day but unfortunately, demand is very high, and the appointments do get booked very quickly. I apologise for your negative experience and would be happy to have a chat to discuss your concerns. Kind regards, Julie Rowe Practice Manager
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Review titled Worst Practice!!!!
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2022
My dad had an appointment scheduled for 9am. We arrived at 8.45 am and were waiting, it came to 9am and no one yet came out to call for him so gave it some more time. At 9:05 is when his doctor arrived so thought we'll be seen soon so waited. I was getting really frustrated as it is now 9:15 and he still hasn't been called so I went and asked the receptionist when he'll be called and she said she'll notify the doctor and she'll call for him soon and so I waited and the doctor decided it was suitable for her to call him at 9:25! This is disgusting as his appointment was scheduled for 9am and not only did she turn up late she took a further 20 mins to see him. Now I'm trying to book his next appointment as they haven't contacted us to book his follow up so I'm having to chase myself, I have never been disgusted with such service. I keep getting cut off each time I get through to the receptionist, I have been calling since 8am bang on the dot so I can book his appointment. This is my 9th call now trying to get through. Please can someone resolve this as this is really unprofessional, rude and disgusting. I definitely think this practice needs some serious training and customer service skills.
Visited May 2022
Review titled Jalal Practice
Replied on 18 October 2022
Dear Patient, I am truly sorry you have had a negative experience at the practice and would be happy to discuss your concerns if you would like to contact me. Kind regards Julie Rowe Practice Manager