Ico Health Group - Ratings and reviews
Reviews
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Review titled Technology saves time
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2023
Some people do not like the fast moving pace of tech but when trying to update the doctors surgery or extend a sick certificate it takes a few moments saving time waiting on the phone it’s marvellous
Visited July 2023
Review titled Ico Health Group
Replied on 17 July 2023
Thanks for the review. Glad you like the new ChatDoc WhatsApp service. We agree that its not for everyone, so the phones are open as usual! Overall the response from patients is amazing - over 80% of our patient contacts are now done over WhatsApp. Obviously many of those do then come in for an appointment, but we are able to prioritise so much better. Thanks for giving it a try! Best, The ICO Team.
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Review titled Customer focussed and excellent Practice
Rated 5 stars out of 5
by Abim - Posted on 14 July 2023
The practice is very customer focussed with a combination of use of technology and front of house staff that are very polite and helpful to doctors that very good listeners and proactive . They are always trying to meet the expectations of clients. I will always recommend them
Visited July 2023
Review titled Ico Health Group
Replied on 14 July 2023
Dear Abid, Thank you for your kind review, we take a great deal of pride in our customer (patient!) focus. Technology has been a useful enabler for us but, as always, it is our great people that really make the difference. Thank you again for your support. Best Regards, The ICO Team.
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Review titled Simply The Best
Rated 5 stars out of 5
by Donna - Posted on 14 July 2023
Always friendly and helpful and I’m loving the Watsapp way of communicating as it saves so much time in hanging on the phone. You can explain what your needs are and although they say that someone will get back to you within 2 hours, I’ve never had to wait longer than 30 minutes wherein I’ve been given sound advice or an appointment if they’ve deemed the situation necessary. The doctors make you feel listened to which, I feel, is extremely important when you suffer mentally.
Visited July 2023
Review titled Ico Health Group
Replied on 17 July 2023
Dear Donna, thanks you so much for the kind review, it means a lot to the team who have put in a lot of hard work to get the new systems and processes in place. We think the WhatsApp is excellent too! Your experience is exactly what we are trying to achieve for all patients, so thanks again for giving us some feedback. It really helps to motivate the team on the difficult days! The way we now work also takes some of the (huge!) pressure off our clinical team, allowing them the time and space to properly help people, particularly those with mental health issues. No one wants to feel rushed. So pleased we are giving you a good service. Take care, The ICO Team.
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Review titled My experience
Rated 5 stars out of 5
by Natash - Posted on 13 July 2023
Ever since moving to this GP practice my family and i have never had any problems with getting appoimtments. Even now using the watsapp service has been pretty easy to use and my queries always get resolved.
Visited July 2023
Review titled Ico Health Group
Replied on 14 July 2023
Dear Natash, Thank you for the review and welcome to the practice! As you are no doubt aware, access to doctors is very difficult in many parts of the country at the moment, so great to hear that you can get the help you need when you need it. Thank you giving the WhatsApp ChatDoc service a try as well. Over 80% of our patients are now using it which is excellent progress and makes a real difference to us. It also means we have the time to really focus on the 20% who are often those with more complex needs. Thanks again for the review. The ICO Team.
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Review titled Doctors at the surgery are great
Rated 5 stars out of 5
by Natalie - Posted on 26 July 2023
The doctors at this surgery are great and always happy to try and help. I have been with them since I was a child and would never change doctors. The receptionists are always lovely polite and willing to help. This surgery is probably the best one in downham.
Visited July 2023
Review titled Ico Health Group
Replied on 05 August 2023
Dear Natalie, thank you for the kind review. It's great to hear from someone who has been a customer of ours for so long. I will pass your kind words onto our team, they will really appreciate it. Thanks again. The ICO Team.
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Review titled DocAssist
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2023
Great to be able to get advice/appointment without difficulty/trying to get through via phone. Highly recommend this app
Visited July 2023
Review titled Ico Health Group
Replied on 05 August 2023
Thank you for the review, great to hear you are finding ChatDoc from Doctaly useful. Allowing patients to use WhatsApp is super convenient and takes the pressure off the phone lines too. Thanks again. The ICO Team.
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Review titled Quick response
Rated 4 stars out of 5
by Anonymous - Posted on 26 July 2023
I used whatsApp. Easy to use and you get a quick response. Much easier than calling. The way they ask questions could be improved. Possibly be able to identify you quicker, and when you are asked if you want a reply either by wharsApp or phone. Maybe an option to say either would be useful. Otherwise great
Visited July 2023
Review titled Ico Health Group
Replied on 26 July 2023
Thank you for the review! Really appreciate the feedback. As you know, the Chatdoc service is still very new so your comments are really valuable to us to help improve it. We are working on speeding up the patient identification part - and we should shortly support automated booking where the patients are sent a link, and you can book your own appointment slot quickly and easily. Please keep using the service and keep feeding back to us. Thanks again. The ICO Team.
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Review titled Comprehensive service practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 July 2023
From receptionists, nurses, doctors and pharmacist.They all have great public relation skills.This service is demonstrated on rhe telephone and face to face. Very proactive,helpful and dedicated team.Well done to all and keeep up the efficient work ethics!!!!!!!
Visited July 2023
Review titled Ico Health Group
Replied on 07 July 2023
Thank you so much for your kind words, it means a lot to us! Really appreciate you taking the time to write a review, and so pleased the team is giving you the service you deserve. Thanks again. The ICO Team.
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Review titled Great practice
Rated 5 stars out of 5
by Malcolm - Posted on 28 July 2023
I have always had good service from the receptionist to the GP and although the new WhatsApp booking seems awkward at first you do get fast and positive response.
Visited July 2023
Review titled Ico Health Group
Replied on 05 August 2023
Dear Malcolm, we really appreciate you taking the time to leave a review and glad to hear that you have got the hang of the ChatDoc WhatsApp service. You will definitely find it the quickesy and easiest way to get what you need. If you do need a face to face or phone call, this will be organised rapidly. We can see most patients same day or next day now. Our team look forward to continuing to look after you. Thanks again. The ICO Team
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Review titled No problems
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
Never had a problem contacting practice, sure lines are busy sometimes but they’re busy and with various ways to get advice appointments etc. happy with service. Receptionists are always happy to help too
Visited June 2023
Review titled Ico Health Group
Replied on 20 June 2023
Thank you for the review, we are delighted to be able to provide a good service to you. We are very proud of our reception team so great to hear they are offering you an excellent service. Thanks again. The ICO Team.