Ico Health Group - Ratings and reviews
Reviews
-
Review titled Much improved communication
Rated 4 stars out of 5
by Suzanne Thomas - Posted on 09 August 2023
I have found using the WhatsApp tool effectivel for easier communication for non emergency appointments.
Visited August 2023
Review titled Ico Health Group
Replied on 09 August 2023
Dear Suzanne, Thanks for the review, glad you are finding the ChatDoc WhatsApp tool has helped you. As you rightfully point out, its not designed for emergencies - in fact GP surgeries are not designed for emergencies! 999 and A&E should remain your options in an emergency. Please continue to use ChatDoc, it will definitely get you the (non-urgent) help you need as quickly as possible. Thanks again, The ICO Team.
-
Review titled Great service.
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2023
The new WhatsApp Doctaly Assist service is fast and efficient. After the initial automated questions, I wa receiving quick, real responses and had an appointment arranged for the same day in less than 45 minutes.
Visited August 2023
Ico Health Group has not yet replied.
-
Review titled Quick response
Rated 5 stars out of 5
by David Simpson - Posted on 29 August 2023
MediDoc is quick and simple to use. . Would like to speak to a person but this is a good substitute... Quick response.
Visited August 2023
Review titled Ico Health Group
Replied on 21 September 2023
Dear David, Thank you for the review! The service is called ChatDoc - although MediDoc is also a good name..... :-) Please remember the phone lines are still there as normal. And thanks to the fact that the majority of patients are choosing WhatsApp, average wait times on the phones are now less than 3 minutes......so if you do crave speaking to a human (don't we all at times!) that option is more accessible than ever. Glad the service has been good for you. Thanks again, The ICO Team.
-
Review titled Great experience
Rated 5 stars out of 5
by Robert shaw - Posted on 09 August 2023
1st time using this service.from sending 1st message to appointment made..less than 3 hrs.few questions which I didn't mind.well done
Visited August 2023
Review titled Ico Health Group
Replied on 09 August 2023
Dear Robert, Thank you for the review - you have had exactly the experience we are aiming for! Excellent that we were able to give you a great first impression. Asking a few more questions rather than randomly scattering appointments to everyone who can get in the queue first is the way forward. We can effectively stream patients, handling the small stuff super quick by our admin and physician associate team, freeing up the GPs to focus on those with more acute needs. Frankly everyone wins! Thanks again, the ICO Team.
-
Review titled Quick, easy & professional
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2023
A great time saving way to get concise answers to medical questions without having to phone. If only all apps were this good!
Visited August 2023
Ico Health Group has not yet replied.
-
Review titled Ease of booking and helpfulness of staff
Rated 4 stars out of 5
by Anonymous - Posted on 22 August 2023
Generally very straightforward and easy to book an appointment using WhatsApp. I usually find the reception staff courteous and helpful, not only to myself, but also to all members of the public in my observation.
Visited August 2023
Ico Health Group has not yet replied.
-
Review titled Fantastic people and great service always
Rated 5 stars out of 5
by Abim Olabinjo - Posted on 08 August 2023
They are always ready to listen and offer appropriate solutions/ referrals to other complimentary agencies. They give quick responses and their people skills are impeccable. These are the best “doctors “ in my view
Visited August 2023
Review titled Ico Health Group
Replied on 09 August 2023
Dear Abim, Thank you so much for your warm words, I will ensure they are passed along to the team. We look forward to taking care of your health long into the future. Best Regards, The ICO Team.
-
Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2023
I’ve had to contact the surgery a few times over the last couple of weeks in relation to prescriptions/referral etc and have used the WhatsApp service - I have found this service to be extremely efficient and helpful.
Visited August 2023
Ico Health Group has not yet replied.
-
Review titled Doctaly Assist
Rated 5 stars out of 5
by Claire Jordan - Posted on 22 August 2023
This new WhatsApp Doctaly assist is great. It’s so easy to use and they get back to you real quick. I’ve used it a few times, it saves so much time hanging around on hold. You can use it for pretty much everything, book or amend appointments, get medication repeats, get medical advice, send pictures to get medication.
Visited August 2023
Review titled Ico Health Group
Replied on 21 September 2023
Dear Claire, Thank you for your kind review. It sounds like you have used the ChatDoc service extensively and discovered everything it can offer. Really pleased it is giving you a good experience of our practice. As well as being convenient and saving you time, it also helps our practice staff manage their workload - so thank you for giving it a try. Best Regards, The ICO Team.
-
Review titled 2nd time using service
Rated 5 stars out of 5
by Robert Shaw - Posted on 14 August 2023
Used today as needed to see doctor.few questions which I didn't mind.booked appointment today.better way to get appointment an there's so many options like phone call instead of appointment..
Visited August 2023
Ico Health Group has not yet replied.