Ico Health Group - Ratings and reviews
Reviews
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Review titled WhatsApp service quick and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
The WhatsApp service is quick, efficient and easy to use. I've found it really handy for booking appointments and would recommend it to others.
Visited November 2023
Ico Health Group has not yet replied.
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Review titled ICO are transforming GP access
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2023
At first I was very sceptical in using this technology however it is proving very useful and reliable for non urgent assessment due to prompt reply. I like the fact I can get help for issues regarding my children without having to take time out of school. Only issue is telephone consultations should be given a protected time slot making it easier to know when to be available. ICO are transforming GP access for the local Lewisham/Downham community.
Visited November 2023
Ico Health Group has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Gemma Pearton - Posted on 17 October 2023
Great practise with extremely friendly and experienced staff. The doctors at the surgery are very efficient, show empathy and make time to listen to my concerns. The new doctaly app is amazing! On several occasions my problems have been delt with on the sane day or next working day.
Visited October 2023
Ico Health Group has not yet replied.
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Review titled Negative experience
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
The response time is very slow and bad and also very confusing when you're picking the options and if you are not educated in using technology is difficult to understand.
Visited October 2023
Ico Health Group has not yet replied.
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Review titled Good service
Rated 5 stars out of 5
by Janice Cattanach - Posted on 16 October 2023
Started on Saturday they responded first thing monday morning with my queries by 14.42pm all done appointment made repeat prescription sent as was not urgent pleased
Visited October 2023
Ico Health Group has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2023
Using the WhatsApp has certainly improved relationships with the practice. It has become extremely easier to contact a doctor and obtain an appointment for a consultation.
Visited October 2023
Ico Health Group has not yet replied.
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Review titled Quick responses
Rated 4 stars out of 5
by Gay Outhwaite - Posted on 18 October 2023
I was pleasantly surprised with the efficiency of the WhatsApp service I received today. I was even offered an appointment for the same day!!
Visited October 2023
Ico Health Group has not yet replied.
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Review titled some staaff very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 09 October 2023
can get an appointment when needed the new wattsapp is brilliant can report illness before surgery opens which means not sitting on phone for an hour waiting for someone to pick up and then say no appointments left
Visited September 2023
Ico Health Group has not yet replied.
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Review titled Good response
Rated 4 stars out of 5
by Anonymous - Posted on 21 September 2023
Good response using WhatsApp, only slight criticism is when booking a phone call appointment, was only told that it would be in the morning at some point, not a precise time.
Visited September 2023
Ico Health Group has not yet replied.
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Review titled Staff are nice, WhatsApp service easy to use for some
Rated 4 stars out of 5
by Anonymous - Posted on 22 September 2023
Can usually get an appointment with a named GP within a week, staff at Moorside are nice, but responses seem to vary between different doctors at the surgery. I find the WhatsApp service easier to use, but my parents find it hard which is why I have to use it on their behalf, which is not very empowering for them and can be burdensome for me having to go back and forth.
Visited September 2023
Ico Health Group has not yet replied.