Highlands Practice - Ratings and reviews
Reviews
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Review titled Was hoping to register
Rated 3 stars out of 5
by Anonymous - Posted on 11 April 2024
I phoned mid-afternoon to ask about registering with this practice and how to get an appointment. A recorded message advised I was first in the queue. I waited over 9 minutes then hung up. I will have to register elsewhere. A pity as I understand the GPs are good.
Visited April 2024
Highlands Practice has not yet replied.
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Review titled almost impossible to get through to surgery on phone
Rated 3 stars out of 5
by Anonymous - Posted on 05 April 2024
I appreciate there are numerous patients but it is so ba trying to get through on the phone at 8am!!! Today I have so far dialled 90 times!!! The other option is to stand outside until they open, not great on a wet and windy day!!! When you do eventually get through, which is probably 830, guess what, no appointments available!! Surely there must be a better system when you need to see a doctor!! I appreciate things were difficult during covid but sadly there is no improvment now!! Not sure if there is a shortage of doctors at Highlands or what else??
Visited April 2024
Highlands Practice has not yet replied.
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Review titled Unable to make an appointment or contact practice
Rated 1 star out of 5
by Dr Eric Toni - Posted on 22 March 2024
I telephoned at 08.05 on Friday 22/03/24. There was a recorded message and then I was cut off. This practice does not have an online booking system either and no visible complaints procedure
Visited March 2024
Highlands Practice has not yet replied.
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Review titled Worse experience
Rated 1 star out of 5
by Cruspy - Posted on 19 March 2024
It’s surprising I can’t mention name , the doc I attended today was self obsessed, doesn’t wanted to ans your queries and just do whatever he has told you to do . Rediculous! I have a 2 yr old yr baby and he was not happy about me asking him questions.
Visited March 2024
Highlands Practice has not yet replied.
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Review titled Excellent Experience
Rated 5 stars out of 5
by John Bennett - Posted on 05 January 2024
Today was the review of my previous appointment last friday when I was seen by one of the Nurses about my Bed Sore picked up recently in a Nottingham Hospital. In both appointments the Nurse in question was extremely efficient, effective and did it all with a smile and great personality. She explained everything about my issue and it has now been totally resolved at the second appointment. This particular Nuse is to be highly recommended for her performance and is certainly an asset to the practice.
Visited January 2024
Highlands Practice has not yet replied.
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Review titled Ridiculous policy
Rated 1 star out of 5
by Warren Dempster - Posted on 27 December 2023
This practice is an absolute joke, I have just called to make an appointment only to be told "we don't do that anymore", I have to call at 8am on the day that I want to attend and hope they have space!! I work for a living and am not allowed to carry my phone with me, and don't have access to landlines, what am I supposed to do? I was happy to wait days or weeks as it's not an emergency but to be told that I cannot make an appointment for days or even weeks in the future is ridiculous, and thank you to the unhelpful staff member on the phone (when I eventually got through). Do yourself a favour and go elsewhere.
Visited December 2023
Highlands Practice has not yet replied.
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Review titled Extenely poor
Rated 2 stars out of 5
by Anonymous - Posted on 06 October 2023
Submitted 2 requests in 3 days for GP to contact me via Patches. I came off a 6 hour flight and developed breathing problems. No response. Today I called NHS 111 and visited Chase Farm urgent care. Sent to A and E immediately to investigate suspected pulmonary embolism, which is potentially fatal. Great job Highlands Practice! Who vets Patches requests? Clearly this system doesn’t work or isn’t monitored by doctors. In addition, letters from private doctors/hospitals don’t seem to get to any of the GPs.
Visited October 2023
Highlands Practice has not yet replied.
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Review titled Super helpful
Rated 5 stars out of 5
by Caroline - Posted on 24 August 2023
There was an error with my prescription and I was going away on holiday so really needed it. The receptionist was very listened, got it sorted out and then telephoned me at 6.15 before she went home to let me know it was now correct and with the pharmacy. She knew I was stressed about it and wanted to put my mind at rest- very kind.
Visited July 2023
Highlands Practice has not yet replied.
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Review titled Rude receptionists
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2023
The receptionist at this clinic is shocking rude, unhelpful and unkind. How do they work here for years and no one fired them. Both of them are terrible. What right do they have to ask me a personal question when I requested to see a female doctor? How rude and unprofessional they are! They need a serious training of how to keep confidential and customer service. NHS is not free, I pay tax on it every month!!!
Visited June 2023
Highlands Practice has not yet replied.
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Review titled Great Social Proscriber
Rated 4 stars out of 5
by Deborah Pateman - Posted on 20 September 2023
I would like to thank the social prescribers for the help and support they have given. My husband was struck down with a terrible illness four years ago and it has been an horrendous time for us and our family. The social prescribers have been there in the community helping us all to cope with getting help and most of all to be there in time of need. This is a very important service for the well being of the community. Well done social prescribers for your wonderful commitment and dedication. Thank you so much.
Visited April 2023
Highlands Practice has not yet replied.