Hattersley Group Practice - Ratings and reviews
Reviews
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Review titled A joke
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2023
So my daughter has a wikalo that's gone bad as she's not let me touch. She needs antibiotics so I want to the doctors to make her an appointment with a nurse or doctor to be told to take her to a&e like I still can't get my head round it the hospitals are under sooo much pressure yet your sending a her with a poorly finger? My mind boggles tbh surely a gp or community nurse is first port of call?? Or am I just over reacting?
Visited November 2023
Review titled Hattersley Group Practice
Replied on 24 January 2024
Dear patient, Thank you for taking the time to leave us your comments, I'm very sorry to hear that the service you have received falls below your expectations. We do value your feedback, please could you contact the practice directly and provide your details which will allow me to follow up your concerns and listen to any calls. Please contact us via telephone on 0161 368 4161 or via email: gmicb-tameside.hattersleygrouppractice@nhs.net Many thanks Jayne Britton Operations Manager
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Review titled Dangerously incompetent!
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
Unfortunately after 22 years of being a patient of this surgery I am now leaving, the decline in patient care is absolutely staggering. Unfortunately I have several long term health issues that at times are very difficult to manage, trying to get an appointment is nigh on impossible, I have been left with no medication for days and had to contact the hospital who were appalled at the lack of care. Receptionists need more training because it appears that they cannot relay information correctly, often missing crucial details. The final nail in the coffin was being told that I do not fit the criteria for a home visit, unbelievable really when I am registered as disabled, having several health conditions that make it extremely difficult to actually leave the house, even hospital nurses visit me at home! It is very frustrating that they have a medical centre that is unable to provide the services that are necessary to support patients like me.
Visited October 2023
Review titled Hattersley Group Practice
Replied on 24 January 2024
Dear patient, Thank you for taking the time to leave us your comments, I'm very sorry to hear that the service you have received falls below your expectations. We do value your feedback, should you wish to discuss this with me further while i investigate your points, please do not hesitate to contact us via telephone on 0161 368 4161 or via email: gmicb-tameside.hattersleygrouppractice@nhs.net Many thanks Jayne Britton Operations Manager
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Review titled Nothing but useless
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2023
Trying to get in for an appointment - and the receptionist couldn't help advising to call the hospital - no wonder the Hospitals are as stretched as they are! When the first point of call 'should' be the local GP's but yet get turned away. Asking for an appointment for vaccinations and they couldn't even tell me when the next appointment and was to ring the town hall. When did they even become a GP? Plan your illnesses about 6 months in advance and hope for the best because this place is nothing but useless.
Visited September 2023
Review titled Hattersley Group Practice
Replied on 24 January 2024
Dear patient, Thank you for taking the time to leave us your comments, I'm very sorry to hear you was not happy with service you have received. We have recently had another nurse complete her immunisation training and we are able to offer further appointments. We do value your feedback, should you wish to discuss this with me further while i investigate your points, please do not hesitate to contact us via telephone on 0161 368 4161 or via email: gmicb-tameside.hattersleygrouppractice@nhs.net Many thanks Jayne Britton Operations Manager
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Review titled Utter waste of time
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2023
I have recently had a hip replacement and am currently waiting for the other one done as urgent. I put my prescription in for painkillers by email and was then sent a text 2 days later saying I needed a review. I rang the GP surgery and was told I couldn’t have an appointment until November and they wouldn’t prescribe my painkillers until I had seen the Dr. To just completely decide that you can no longer have the medication and then have to wait months to get a review appointment is an absolute joke. I am in constant pain with my hip and they just stopped my painkillers. I could understand if I had missed various review appointments, but to just stop it is unforgivable and then make me wait months. Now decided to change practices to one that actually cares about their patients.
Visited August 2023
Review titled Hattersley Group Practice
Replied on 24 January 2024
Dear patient, Thank you for taking the time to leave us your comments, I'm very sorry to hear that the service you have received falls below your expectations. Our clinicians do follow strict procedures and protocols for safe prescribing of certain medications. We do value your feedback, should you wish to discuss this with me further while i investigate your points, please do not hesitate to contact us via telephone on 0161 368 4161 or via email: gmicb-tameside.hattersleygrouppractice@nhs.net Many thanks Jayne Britton Operations Manager
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Review titled Outstanding Practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
Emphasis on patient care,diagnosis and wellbeing.Same day appointments.Patient care is this practice's priority Thanks
Visited June 2023
Review titled Hattersley Group Practice
Replied on 07 July 2023
Dear patient, Thank you for lovely feedback it is really appreciated. We are glad you have had such a positive experience of our practice and recognise the efforts our team puts in for the benefit of your wellbeing. I will pass this feedback on to the team. Many thanks Jayne Britton Operations Manager
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Review titled Teamwork
Rated 3 stars out of 5
by Graeme - Posted on 24 May 2023
Received first rate support from two nurses to administer an overdue ongoing treatment when appointments were scarce and delays would have impacted severely on condition. Cannot express enough gratitude for this when I was at fault for mixing up appointments. The working relationship between these two nurses was of the highest standard and primarily driven by patient care. This was a refreshing experience.
Visited May 2023
Review titled Hattersley Group Practice
Replied on 29 May 2023
Dear Graeme, Thank you for taking the time to leave this positive feedback. We are happy to hear that we could support you with your treatment. I will ensure to get this message back to the team members who delivered your care. Kind regards Jayne Britton Operations Manager
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Review titled Treated Well
Rated 4 stars out of 5
by Anonymous - Posted on 05 May 2023
I was taking Medication which made my daily life quite uncomfortable after speaking with the diabetic nurse for a few minutes she listened to me and agreed to change my meds. So far they are working well which has made my daily life a lot easier and more comfortable.
Visited April 2023
Review titled Hattersley Group Practice
Replied on 17 May 2023
Dear patient, Thank you for your positive feedback, we are glad you felt listened to by the staff and are feeling better since the medication changes. I will ensure to pass this on to the nursing team. Kind regards Jayne Britton Operations Manager
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Review titled Waste of space
Rated 1 star out of 5
by Charlotte - Posted on 26 April 2023
I put a repeat prescription in for my daughter on Friday 21 April 2023 for medication for a serious mental health condition only to be told that the prescription the prescription hasn’t been signed of yet and now she as been left with no medication for 2 days I find this totally unacceptable when I put the prescription in on there 48 hour time frame so I went in the surgery to ask to be told the dr as been here seeing patients since 8 am and won’t finish seeing patients till 6 so I don’t know where your daughter is on list as to when it will be signed of
Visited April 2023
Review titled Hattersley Group Practice
Replied on 04 May 2023
Hi Charlotte, We are sorry you have had this experience. Please can you contact the practice via email on hattersley.grouppractice@nhs.net and we can look into this further. Kind regards Jayne Britton Operations Manager
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Review titled Nonexistent care!.
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2023
I have been a patient of this practice for over twenty years, however in recent years the care provided by this practice has been very limited or nonexistent. I have exceedingly complex medical conditions which require extensive close monitoring. This practice has failed to provide the basic medical tests required by hospital consultants. I have not seen any GP for over a year. I rely on secondary care services and have been admitted into hospital for ailments that could have been prevented by being able to access the primary care services. Due to my health issues I am now unfortunately housebound and registered disabled, but apparently this is now not the case according to this surgery!. I am left feeling extremely vulnerable and anxious not to mention upset. I have no faith in this practice at all.
Visited March 2023
Review titled Hattersley Group Practice
Replied on 06 March 2023
Dear patient I am sorry to hear that you have had this experience. Every patients journey matters to us. If you would like me to investigate your concerns, please contact me via hattersley.grouppractice@nhs.net with your details. We can discuss how the practice can assist you further and discuss any reasonable adjustments. Kind regards Jayne Britton Operations Manager
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Review titled Lovely staff, good practice in general in my opinion
Rated 4 stars out of 5
by Anonymous - Posted on 09 March 2023
Really helpful staff, especially receptionist staff in my experience. Happy to go the extra mile to help with anything they can.
Visited February 2023
Review titled Hattersley Group Practice
Replied on 10 March 2023
Dear Patient, Thank you for taking the time to leave this lovely feedback. I will ensure to pass this onto our Reception team. Feedback like this is appreciated and good for staff moral. Kind regards Jayne Britton Operations Manager