Hattersley Group Practice - Ratings and reviews
Reviews
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Review titled Waste of space
Rated 1 star out of 5
by Charlotte - Posted on 26 April 2023
I put a repeat prescription in for my daughter on Friday 21 April 2023 for medication for a serious mental health condition only to be told that the prescription the prescription hasn’t been signed of yet and now she as been left with no medication for 2 days I find this totally unacceptable when I put the prescription in on there 48 hour time frame so I went in the surgery to ask to be told the dr as been here seeing patients since 8 am and won’t finish seeing patients till 6 so I don’t know where your daughter is on list as to when it will be signed of
Visited April 2023
Review titled Hattersley Group Practice
Replied on 04 May 2023
Hi Charlotte, We are sorry you have had this experience. Please can you contact the practice via email on hattersley.grouppractice@nhs.net and we can look into this further. Kind regards Jayne Britton Operations Manager
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Review titled Nonexistent care!.
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2023
I have been a patient of this practice for over twenty years, however in recent years the care provided by this practice has been very limited or nonexistent. I have exceedingly complex medical conditions which require extensive close monitoring. This practice has failed to provide the basic medical tests required by hospital consultants. I have not seen any GP for over a year. I rely on secondary care services and have been admitted into hospital for ailments that could have been prevented by being able to access the primary care services. Due to my health issues I am now unfortunately housebound and registered disabled, but apparently this is now not the case according to this surgery!. I am left feeling extremely vulnerable and anxious not to mention upset. I have no faith in this practice at all.
Visited March 2023
Review titled Hattersley Group Practice
Replied on 06 March 2023
Dear patient I am sorry to hear that you have had this experience. Every patients journey matters to us. If you would like me to investigate your concerns, please contact me via hattersley.grouppractice@nhs.net with your details. We can discuss how the practice can assist you further and discuss any reasonable adjustments. Kind regards Jayne Britton Operations Manager
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Review titled Lovely staff, good practice in general in my opinion
Rated 4 stars out of 5
by Anonymous - Posted on 09 March 2023
Really helpful staff, especially receptionist staff in my experience. Happy to go the extra mile to help with anything they can.
Visited February 2023
Review titled Hattersley Group Practice
Replied on 10 March 2023
Dear Patient, Thank you for taking the time to leave this lovely feedback. I will ensure to pass this onto our Reception team. Feedback like this is appreciated and good for staff moral. Kind regards Jayne Britton Operations Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by L.Power - Posted on 06 February 2023
I just want to say how much Hattersley Group Practice has improved over the last 6-12 month. The receptionists and blood nurse are all incredibly helpful and kind and the doctors there have been beyond amazing. Unfortunately it states that I can’t name people on here otherwise I would. The Dr that I seen today (6th Feb) is incredibly efficient and has helped me more than I ever anticipated over the last few months and I just want to thank him especially, and others, for their help. The service has been 10/10 !
Visited February 2023
Review titled Hattersley Group Practice
Replied on 06 February 2023
Dear patient, We are happy to hear you have had such positive experiences with our surgery. Receiving feedback from patients such as your helps us understand we are making positive changes at the practice. I will pass on this compliment to the the correct team members. Once again, Thank you Jayne Britton Operations Manager
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Review titled Diabetes
Rated 4 stars out of 5
by Margaret Willingham - Posted on 17 January 2023
Change of tablets after suffering diarrhoea nurse listened and understood problem. Bloods to be done again April to be sure all is working correct. Felt I was listened to thank you.
Visited January 2023
Review titled Hattersley Group Practice
Replied on 06 February 2023
Dear Margaret, Thank you for taking the time to leave this feedback. We are happy to hear we have provided you with sufficient care and follow up appointment. I will ensure to pass these comments onto the team members. Thank you again your feedback is appreciated.
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Review titled Waste of time
Rated 1 star out of 5
by Charlotte - Posted on 19 December 2022
Rang on Thursday Friday and today for an appointment for excruciating head aches and agonising knee pain told every time no appointments left. I put a prescription in for my daughter and twice it didn’t have the medication she needs to take every day the place is a joke seriously this surgery is unfit for purpose Charlotte
Visited December 2022
Hattersley Group Practice has not yet replied.
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Review titled No doctors
Rated 2 stars out of 5
by Anonymous - Posted on 02 November 2022
Phoned for an appointment this morning phoning from 7.55am 11th in the queue was told no doctors in the surgery today and all the telephone appointments were taken not the first time also got told to go to the walk in centre not acceptable
Visited November 2022
Review titled Hattersley Group Practice
Replied on 02 November 2022
I am sorry to hear that you have found it difficult to obtain an appointment at the practice. It is always disappointing to hear when things don't go well. I am sorry for the confusion as there is a GP and other clinicians on site. If you would like us to investigate the concerns you have raised, please contact me via email at hattersley.grouppractice@nhs.net with your details so I can further assist you. Kind regards Jayne Britton Operations Manager
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Review titled they listen to patients
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2022
This surgery is truly an asset to the Hattersley community, the doctors really care about patients. The reception staff and nurses are lovely and accommodating.
Visited October 2022
Review titled Hattersley Group Practice
Replied on 02 November 2022
Dear Patient Thank you for your positive feedback. It is great to hear about patient's positive experiences at our practice. I have passed on these comments to the team. Jayne Britton Operation Managers
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Review titled Face to face appointment
Rated 1 star out of 5
by Charlotte - Posted on 20 June 2022
Rang for appointment for left side neck pain when I cough was told no appointments left. Next routine telephone appointment would be end of July or go to walk in at Ashton. Bit difficult when I’m in Hyde with hip arthritis.place is an absolute joke
Visited June 2022
Review titled Hattersley Group Practice
Replied on 21 June 2022
Dear Charlotte, I am sorry to hear that you have found it difficult to obtain an appointment at the practice. It is always disappointing to hear when things don't go well. If you would like us to investigate the concerns you have raised, please contact me via email at hattersley.grouppractice@nhs.net with your details so I can further assist you. Kind regards Jayne Britton Operations Manager