Great Barr Practice - Ratings and reviews
Reviews
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Review titled Poor experience consistently
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2022
We have had a consistently poor experience trying to get face to face appointments for our two young children. In addition when our youngest 1 year old had a temperature of 40 recently we called to book an appointment. Having not heard anything all afternoon and as it was almost 5pm I drove to the surgery. When I enquired as to progress with getting help from the GP I was told someone had accidentally completed the call and therefore he was not on the urgent list. Incompetent and frustrated are the understatements. We did eventually get a call later but the stress caused it caused is far from ideal. We are also waiting months later for a hearing referral for our eldest son. We will be moving surgery shortly and I would be wary of joining this surgery.
Visited October 2022
Great Barr Practice has not yet replied.
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Review titled Great Barr group practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2023
He was soo helpful, very friendly & supportive. I wouldn’t be in the place I am now if I didn’t get his support. Thank you so much.
Visited August 2022
Great Barr Practice has not yet replied.
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Review titled Unable to get a phone appointment
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2022
I live in London and called on behalf of my elderly mum who struggles to get out and is on the home visit list. I called 4 days out of 5 for a telephone appointment but took a break on Wed as my experience of calling was so disheartening . All calls made either on the dot of 8am as instructed or just before or 1 or 2 mins after so not like I was calling late into the day. Every rime required multiple calls because the lines were busy. This was Followed by message saying the system had reached capacity. So I had to call many times before even getting to the queueing system. On Monday it was 30 mins before I got to queue. On getting through I was always caller 20 something. Usually caller 29 or 26. I was always then on hold for a while and every single day on getting through I was told there were no appointments including no telephone and told to call 111 if its an emergency. I implored by explaining my mums situation to no avail. I am not at all sure what is going on at this surgery. I live in densely populated area of london and have never experienced this situation so unsre why there have been absolutely no appointments at,all and no advice able to be given as to when or how is best to get one. This was my experience from 11th to 15th July and there are no signs that this situation is going to change . I am hazarding a guess that this GP is woefully underfunded maybe no doctor or one doctor. Maybe very limited appointments including telephone appointments but only guessing as no explanation offered
Visited July 2022
Great Barr Practice has not yet replied.
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Review titled Complaint
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2022
Appalling service you carnt get through on the telephone and rude receptionist. Can never get to see a doctor.
Visited July 2022
Great Barr Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
I wanted to recommend my social prescriber to anyone who is going through difficult time in there life I wanted to take a moment & let you no my social prescriber has given me a reason to focus on my life & really appreciate when they call me they are very professional in there job & make you feel that they are here to help you in your difficult times thanks you for all your comforting words of kindness really appreciate it thanks
Visited July 2022
Great Barr Practice has not yet replied.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Mr Paul Russ - Posted on 12 July 2022
After trying for several days ringing at 8am for an appointment only to always be call number 28 in the queue, and waiting for half an hour to be told no appointments left, I registered on line to try a different approach only to find no appointments available within 2 weeks , it appears you cannot book and appointment at this surgery, it’s a joke !!!!!
Visited July 2022
Great Barr Practice has not yet replied.
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Review titled Social presciber
Rated 5 stars out of 5
by Tahir Qamar - Posted on 05 July 2022
I have an absolutely fantastic GP......but unfortunately.....I haven't been able to make an appointment to see her in over 12 months. As a mental health sufferer.......I would have been dead by now....but thanks to my weekly calls with my social presciber.......this is not the case. Thank you for listening to me week by week......even if I did say things to upset you whilst not having full consciousness. You've been amazing.....a breath of fresh air..and I hope that all future sufferers have an.opportunity to work with you xxxxxxx
Visited June 2022
Great Barr Practice has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2022
Unable to get through on telephone service, was 26th in queue on the phone and when it got answered was told to ring 111. I would not recommend this surgery to anyone and am seriously considering leaving. Total shambles.
Visited June 2022
Great Barr Practice has not yet replied.
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Review titled Social subscriber
Rated 5 stars out of 5
by Katie - Posted on 30 May 2022
So helpful and professional. Friendly , knowledgeable and understanding . Please believe me when I say they save people's lives
Visited May 2022
Great Barr Practice has not yet replied.