Great Barr Practice
379 Queslett Road, Great Barr, Birmingham, West Midlands, B43 7HBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2024
Having received an email to book a doctors appointment following second blood test have phoned 2 days running and held on for 45 minutes one day and an hour the next only to be told no appointments on the day and no prebookable appointments. Not much point in sending an email to book an appointment if you can't book one other than on the day when you've got no chance unless very very lucky. The nursing staff you can get an appointment with and it's certainly not the fault of the receptionists who must get lots of unhappy patients having a go at them. You could get appointments pre covid so why not now? Not happy with the doctors at all, they are still doing phone appointments a lot of the time rather than face to face what is the matter with them!!! I am also not prepared to get up every day at 7.00am to wait for an hour or more on the phone to be told no appointments for an existing problem.
Visited June 2024
Great Barr Practice has not yet replied.
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Review titled Good service
Rated 4 stars out of 5
by Ros Thomason - Posted on 06 April 2024
Appointment for knee problem on Friday offered injection on the Saturday was so pleased x the Doctor was very understanding and the injection was done without any pain. Big thank you
Visited April 2024
Great Barr Practice has not yet replied.
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Review titled Unreliable
Rated 1 star out of 5
by Clive Tanner - Posted on 19 April 2024
Unable to get face to face got phone appointment and not at time given 4hours later ,prior since lockdown rubbish service, then certain practitioners suspended , and surgery has never run better doctors even texted emailed checking up, great . It appears suspension lifted and back to old ways. Time to move on.
Visited April 2024
Great Barr Practice has not yet replied.
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Review titled Humiliating receptionist
Rated 1 star out of 5
by Mrs Kaur - Posted on 24 January 2024
I phoned the surgery on the 17th Janruary at 8.45am looking to make an appointment for my husband who had been unwell for over a week despite using over the counter and home remedy medicines. After being in queue my call was taken by a receptionist. After introducing myself and giving my details and informing the receptionist that my husband has "cough and cold" I asked for appointment only to be told non left. I asked if phone appointments available and was told non left either. I asked politely what I can do then. Receptionist said phone an ambulance and put the phone down on me. I have never felt so humiliated before. The 2 doctors I have been seen by before are nice but this receptionist needs a different job. To the duty manager: I am not anonymous, Since all your calls are recorded for training and monitoring service you will be able to identify me and play back my request for appointment on the 17th Janruary 2024 at 08.45, call on hold for 17 minutes, call duration 43 seconds and judge for yourself how polite my call was and actions of your receptionist.
Visited January 2024
Review titled Great Barr Practice
Replied on 31 January 2024
Dear Mrs. Kaur, Thank you for your recent review. I apologise for any dissatisfaction you experienced with our service. We value your feedback and aim to address the needs of our patients. Unfortunately, we were unable to locate the call recording as per your message. To assist us in further investigation, please fill out a complaints form via the website using the following link: https://www.greatbarrmedicalcentre.co.uk/SecureForm?FID=be6931ff-0654-48b6-81b0-825db96d8417&FT=0&GP=7e7d5932-8de0-43db-9e26-08509845f3f3 Your input is important to us, and we strive to improve our services to better meet your needs. Thank you for your understanding. Sincerely, Management Team Great Barr Medical Centre
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Review titled Massive Improvement
Rated 2 stars out of 5
by Anonymous - Posted on 18 August 2023
After 4 years of being unable to see anyone other than nurses or physios I have finally seen a doctor. Called on Tuesday ay 8 am. I was 19 in the queue, doubted i'd get an appoinment. After waiting (only) 10 minutes I spoke with a polite person who said attend at 10 to see a doctor. Arrived at 10 and saw doctor at around 1035. Very understanding interview and prescibed anti biotics and steroids. Excellent experience and how the surgery was before, apparently, becoming over subscribed. Well dont CQC !
Visited August 2023
Great Barr Practice has not yet replied.
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Review titled Social prescriber
Rated 4 stars out of 5
by Anonymous - Posted on 17 May 2023
I have had a really good experience with the social prescriber. I have found it really helpful in my pregnancy. It is a good service that is offered when you are struggling and is nice to have someone check in to see how you are very couple of weeks.
Visited May 2023
Great Barr Practice has not yet replied.
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Review titled Just avoid
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2023
I have been calling for 6 days straight now every morning at 8am to not be able to get through to book an appointment with a gp. When we finally get through its nearly 9am amd you are still 28 in the queue to be told, call tomorrow. You can not pre book an appointment, so the website for the surgery is a lie, no late night bookings, receptionists quite rude. It's so disappointing as used to be a great surgery however don't think the GPS that used to be there are there any more as its always locum doctors that do not know how to treat you, and just say try this when you need for example a blood test. Will be leaving to find a new surgery as just not acceptable anymore
Visited May 2023
Great Barr Practice has not yet replied.
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Review titled Not fit for purpose
Rated 1 star out of 5
by Jon Tack - Posted on 20 February 2023
I managed to get an appointment for my wife and saw a locum. He said her problems were too complex and she needed to see her regular doctor. Apparently the surgery has no idea when the regular doctors will be back, and was told you cannot make an appointment to see the senior partner, but must phone at 08:00 only to be answered eventually with “no appointments available, try tomorrow “. Pathetically incompetent
Visited February 2023
Great Barr Practice has not yet replied.
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Review titled Poor patient care
Rated 1 star out of 5
by Anonymous - Posted on 20 May 2023
Avoid the surgery at all cost if you value your health . Poor patient care . Shocking patient service received . Abnormal blood results never followed up by surgery . No appointments available , in the telephone queue for an hour to be either cut off or told no appointments available .After 23 years we moved to another GP .
Visited February 2023
Great Barr Practice has not yet replied.
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Review titled Cannot get appointments
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2022
After trying 288 (yes you read that right) times I finally got in the telephone queue! Took me 20 minutes to get from 26th to 1st in the queue so at 8.30 I finally spoke to someone who said sorry no appointments left! Please contact NHS 111 I politely informed them that NHS 111 had told me to contact me GP for an appointment today and they said, you will need to go to a walk in centre. They have oversubscribed themselves and have too many patients to deal with and its the patients that are loosing out. Avoid if you can.
Visited December 2022
Great Barr Practice has not yet replied.