Gordon Street Medical Centre - Ratings and reviews
Reviews
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Review titled Awful appointment system
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2024
I tried to book an appointment today and was told appointments can only be booked through the NHS app at 8am apparently there are only 5 available slots for the same day on the following week. This is absolutely appalling there are goodness knows how many people chasing these appointments. You need to change this system and provide a better service. This used to be an excellent practice but sadly no more.
Visited March 2024
Review titled Gordon Street Medical Centre
Replied on 15 March 2024
Dear Patient, Thank you for taking the time to give your feedback. I'm very sorry to hear that the service you have received falls below your expectations. We have currently undertaken a review of our phone lines and appointment books and this is something we are continuing to work on to improve patient access. We do value your feedback, should you wish to discuss this with me further while i investigate your points, please do not hesitate to contact us via telephone on 0161 330 5104 or via email: gmicb-tameside.gordonstreetmedicalcentre@nhs.net Many thanks Lauren Halpin Operations Manager
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Review titled Great service
Rated 5 stars out of 5
by Any - Posted on 22 March 2024
Receptionist was polite to the point I felt understood, listened to during the phone call then when I came to athe appointment she was the same. She also communicated her where there was an hold up
Visited March 2024
Gordon Street Medical Centre has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2024
I have been calling since morning got through after 1 hour 30 mins no appointment no resurance told to go to walk in.the receptionist told me its a 40 min wait I was told by patients,got no appointment because people queued outside have been booked The online system does have the options Was told gp is off sick and the other is for emergencies only in penny care centre not offered anything for a mother day just the simple word Sorry really never see. Any thing like it regret leaving the other gp surgery
Visited January 2024
Review titled Gordon Street Medical Centre
Replied on 10 January 2024
Thank you very much for your feedback, I am sorry to hear that your experience with the practice has not been a positive one. I would be happy to discuss your concerns regarding access within the practice if you would like to contact me at the practice on 0161 330 5110. Kind regards Sam McDonagh Operations manager.
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Review titled Incompetent
Rated 1 star out of 5
by Nxyly - Posted on 20 March 2024
Doctors will leave you without anticonvulsant medication for 5 days even though they know how dangerous it is to stop taking them abruptly, which can cause seizures. Don't apologise then lie to cover their back. Phoned everyday to be told we'll put it through which did not happen until a day before my next lot of medication was due. They only have 6 appointments for a full day with only 2 doctors for over 4000 patients. If you value your health and would like to be able to get an appointment and treatment avoid this practice at all costs, You deserve better.
Visited January 2024
Gordon Street Medical Centre has not yet replied.
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Review titled Appointments are never available!
Rated 1 star out of 5
by Anonymous - Posted on 01 September 2023
I ordered a prescription for an inhaler, the next day I received a text message to book an appointment for an asthma review. I have tried numerous times over the last few months to book one but I can never get an appointment and always told to ring back on another day when more appointments are released. I have even tried to book online but the same message always appears “no appointments available to book online at this time.” I gave up on the end with trying to get an appointment. When I’ve ordered my recent prescription for an inhaler it was rejected because I’m overdue an asthma review!!! Unbelievable. So I rang the surgery on a Friday to be told ring Monday for appointments in October (4 weeks time) in the meantime I’m told I can’t have an inhaler until I’ve had my review which I’ve not even got an appointment for yet and having to wait 3 days before I can ring back and try and get an appointment!! Absolutely shocking service.
Visited September 2023
Gordon Street Medical Centre has not yet replied.
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Review titled 1 hour 20 minutes held on call, no answer
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2023
repeat medication rejected, no reason given. had to get emergency rations. called today, Q place 16, 17 mins, I had moved to 14. tried later and was 19 in Q, 1 hour later was No.1 and waited another 20 mins, stuck at No1. Still cannot speak to anyone to sort my meds out. This is not the first time. Medication has been stopped, as their way of telling me to call surgery. But this one is the worst, when I cannot communicate at all and have to pay the cost of the call in the process!
Visited August 2023
Gordon Street Medical Centre has not yet replied.
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Review titled New office staff great!
Rated 4 stars out of 5
by Kate mcginn - Posted on 20 July 2023
Past staff in the office have been rude and unhelpful. The new members have been extremely helpful and ‘care’ which has greatly improved the practice
Visited July 2023
Gordon Street Medical Centre has not yet replied.
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Review titled Unusually Poor service
Rated 2 stars out of 5
by Christine - Posted on 15 July 2023
Ordered medication on Tuesday reassured it would be ready the following day, to find Friday morning medication still not at the pharmacy. Went into doctors twice to be told prescription would be sent over. Returned to chemist later to be told I was one of 15 patients whose prescriptions had not been sent. Advised by pharmacy I would have to ring 111 to get medication. Holiday had to be cancelled as a result. Most unusual for this practice but very frustrating.
Visited July 2023
Review titled Gordon Street Medical Centre
Replied on 18 July 2023
Dear Christine, Thank you for your feedback, We apologise that there has been an issue with you receiving your prescription on time. If you are able to contact the practice and leave your full name and date of birth FAO Pauline Davies, I will investigate this and provide you with feedback. Thank you, Pauline Davies (Operations Manager).
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Review titled Great service tiday
Rated 4 stars out of 5
by Anonymous - Posted on 06 February 2023
After filling in an online form last Weds, I received a call today offering me an appointment which I was unable to confirm due to family funeral on the date. After several minutes the very friendly receptionist was able to rearrange it. Saw a lovely male doc this afternoon, very easy to talk to and was able to reassure and give meds advice. Thank you
Visited February 2023
Review titled Gordon Street Medical Centre
Replied on 09 June 2023
Dear patient, I thank you for your feedback, I am pleased that staff at the practice were friendly and accommodating. I will feed this back to the Team. Pauline, Operations Manager.
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Review titled Horrible experience
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2023
This is the worst medical practice ever!! My husband has had a severe problem for a month. He went to give samples in and they still haven’t got back to him as they claim they have the results but a doctor needs to give them to him. How is a doctor supposed to give it to him when appointments are booked for the next two weeks!!! He’s in severe pain and waiting makes us more anxious it will lead to further problems frown the line .They could at least give the results and put our minds at ease. We’ve been waiting a month for an appointment ringing every morning at 8am and the through tour the day with no availability. It’s utterly a joke. They have no basic concern or care for human beings and should be held accountable !!! Very upset by this service
Visited January 2023
Gordon Street Medical Centre has not yet replied.