Glenlea Surgery
703 Leeds & Bradford Road, Stanningley, Leeds, West Yorkshire, LS28 6PEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lovely practice
Rated 5 stars out of 5
by Emma - Posted on 29 November 2023
After being at another doctors and not being able to get appointments I enrolled at Glenlea I have seen the same doctor twice he was a good listener and was really caring something I’d not been used to at my previous practice, because of his lovely manner I am likely to ask for him when I book appointments in the future.
Visited November 2023
Review titled Glenlea Surgery
Replied on 05 December 2023
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Excellent Diabetic Nurse.
Rated 5 stars out of 5
by Anthony Mollett - Posted on 21 November 2023
I had an appointment on 21/11/2023 with the practice Diabetic Nurse. The Lady was polite, friendly, professional and very knowledgeable. An absolute credit to the practice.
Visited November 2023
Review titled Glenlea Surgery
Replied on 23 November 2023
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2023
I urgently needed an appointment on Monday 14th August. I was given an appointment for that morning. The staff are friendly, and helpful.
Visited August 2023
Review titled Glenlea Surgery
Replied on 24 August 2023
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Best Surgery
Rated 5 stars out of 5
by Sophie C - Posted on 30 August 2023
I have been with Glenlea for nearly a year now and they have never let me down. Friendly, efficient & caring. Thank you for all your hard work, it is so appreciated.
Visited August 2023
Review titled Glenlea Surgery
Replied on 01 September 2023
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled wlfp West Lodge Glenlea
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2023
Continuously leaving voicemails for me to call them, which I do, but find every time at various times of the day as many as ten calls are on hold sometimes with a voice message saying that they are too busy to answer the phone call back later. How come they can call out but can't answer incoming calls? Finally got through and the Receptionist says they have no staff to answer the phone and didn't know why they wanted me. They then called me again and I say I have been trying to call them, the individual tells me its nothing to do with them they are 'just a booking service', I responded 'dont you represent the practice' and say it is impossible to get in touch with them, the individual then tells me 'I am rude' and they will put the phone down to which I reply I don't know why you are calling me but if that's what you want to do fine, which they then do. This morning I receive a letter, first class mail (when all other mail related to 'health' is sent second class) suggesting that I was verbally abusive to a member of staff. Clearly not too busy to send these letters out. Appointments are never available, with call on the day if you want one. Long list of doctors names in reception some of whom are never there. Finally get a call and find out why they want me, it's time for my annual review.... despite this being July and my last one was November last year?? where I met the Doctor to discuss my Diabetes medication concerns at which point they referred me to a practice nurse-led diabetic clinic for an appointment two months after. If they say they record every call maybe they should listen to the one where they suggest that I was rude and see what they think.
Visited July 2023
Review titled Glenlea Surgery
Replied on 06 November 2023
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence. All feedback is appreciated, and we are sorry that your experiences have not been positive. If you wish to discuss your concerns further, we would be happy to investigate them for you. Please send an email to any of our branch sites – The email addresses are available on the practice website www.westleedsfamilypractice.co.uk
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Review titled Great Practice
Rated 5 stars out of 5
by Robert Rand - Posted on 01 August 2023
Both my wife and I, who visit this surgery fairly regularly, have always found the service provided excellent. All the staff are very friendly and helpful. We do find the opportunity to have a telephone consultation an additional bonus as sometimes this works for both parties just as well. Plus able to have a "face to face", if required. So Many Thanks to you all and our best wishes.
Visited July 2023
Review titled Glenlea Surgery
Replied on 01 August 2023
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Friendly and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
Due to personal circumstances I have been contacting the practice more than usual over past few months. Everyone has been very helpful, receptionists, back office staff, nurses and doctors. Always going above and beyond to support me in very difficult time. I feel well looked after and I am very happy to be the patient of Glenlea Surgery
Visited July 2023
Review titled Glenlea Surgery
Replied on 24 July 2023
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Great service
Rated 5 stars out of 5
by Gaz - Posted on 05 June 2023
Medical staff are friendly and considerate of your concerns. You make decisions together rather than being told what to do
Visited June 2023
Review titled Glenlea Surgery
Replied on 07 June 2023
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Great and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2023
They have always tried to get me in when needed or my children, very friendly reception staff and doctors and nurses,
Visited June 2023
Review titled Glenlea Surgery
Replied on 17 July 2023
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2023
I’ve only ever had positive experiences of the surgeries; Glenlea, West Lodge and Calverley (although Glenlea is the one I use the most). The reception staff are very calm, patient, friendly, professional and easy to talk to. I have always felt very comfortable in appointments with both Nurses and Doctors. I’ve always managed to get an appointment when needed and when I’m in the waiting room I’m never kept waiting too long. They’ve always followed up when necessary with results and useful links and further advice.
Visited June 2023
Review titled Glenlea Surgery
Replied on 20 June 2023
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.