Glenlea Surgery - Ratings and reviews
Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by BRENDA HARRISON - Posted on 27 March 2024
I had a query about my repeat prescription, I spoke to the receptionist who answered the phone, she was most helpful. Thankyou so much appreciated
Visited March 2024
Review titled Glenlea Surgery
Replied on 11 April 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Good practice
Rated 4 stars out of 5
by Paul - Posted on 22 March 2024
Staff friendly and helpful.Appointment on time.Received good advice and encoragementfrom diabetic nurse.
Visited March 2024
Review titled Glenlea Surgery
Replied on 11 April 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Excellent reaction to complaint
Rated 5 stars out of 5
by David Edlin - Posted on 22 March 2024
The team leader took a keen interest in my complaint and ‘owned’ it from the off. I was relieved to have her on my side Thanks
Visited March 2024
Review titled Glenlea Surgery
Replied on 11 April 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2024
Had smear test done by Nurse. The nurse was friendly, professional and explained everything in a clear and understandable way.
Visited March 2024
Review titled Glenlea Surgery
Replied on 18 March 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Very good experience
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2024
Had an appt for cervical screening which can be very daunting,I was made to feel very at ease and felt very relaxed and calm during the appt which was due to the very pleasant manner of the practitioner who did the appointment,everything was explained perfectly during the appointment.
Visited February 2024
Review titled Glenlea Surgery
Replied on 18 March 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Reassuring service
Rated 5 stars out of 5
by Gemma C - Posted on 16 January 2024
My one year old had her immunisations today and the nurse was really reassuring to an anxious mum(me). Really informative and clear for what to look out for post jabs.
Visited January 2024
Review titled Glenlea Surgery
Replied on 17 January 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled No issues
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2024
Understanding, compassionate & efficient Nurse, she took time to explain the procedure & listened to previous issues I had too.
Visited January 2024
Review titled Glenlea Surgery
Replied on 22 January 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Great practice
Rated 5 stars out of 5
by Emma Schaub - Posted on 02 January 2024
I have never had any issues since joining. I was given the care I needed and follow up appointments. The nurse has given my son injections which were fine and I had my smear done as well which was fine.
Visited January 2024
Review titled Glenlea Surgery
Replied on 17 January 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Waiting to speak to someone…
Rated 2 stars out of 5
by Anonymous - Posted on 04 January 2024
I had a small issue that could have been resolved on the phone in a matter of seconds. Unfortunately the call waiting service advised that I would have to call back later. Later I called, now advised I was caller number 10 in line. So… I decided I’d drive from my place of work (Pontefract) to the Surgery in Stanningley and found that I had my issue dealt with by the receptionist before the phone was answered (position 2 in the queue by then) I really would like to know why it takes so long to move 9 places in a queue. I drove for over 30 minutes (25 miles)… Crazy!!
Visited January 2024
Review titled Glenlea Surgery
Replied on 17 January 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence. The appointment system is continually reviewed and adapted to try and provide the best service for patients. However, this does not always meet patient expectation and we constantly strive to improve the systems in place as and when we can. Unfortunately, with increased demand and sometimes reduced staffing levels this can impact waiting times on the telephone for patients during peak times, please accept our apologies for any difficulties you have experienced. We want to help patients access the practice as easily as possible and below are a list of alternative ways to access services at West Leeds Family Practice and are available via the practice website www.westleedsfamilypractice.co.uk 1 / REGISTER FOR ONLINE SERVICES • book, check or cancel appointments with a GP, nurse, or other healthcare professional • order repeat prescriptions • see parts of your health record, including information about medicines, vaccinations, and test results • see communications between your GP surgery and other services, such as hospitals 2 / REGISTER FOR NHS APP NHS App allows you to access lots of different health and care websites and apps with just one set of login details. You can securely access many digital health and care services with one email address and password. You will need: • an email address (with more than 6 characters) • a mobile phone number 3 / PATCHS • Accessing PATCHS: you can access PATCHS by clicking on the banner on your GP website or using the NHS App • Registering for PATCHS: you can access PATCHS by using the NHS App or NHS Login (if you have an account) or by registering for a PATCHS account. It is also possible to access PATCHS with a 'Guest Account' so you do not need to register, but this will mean that you will need to enter all your personal details every time you contact the GP practice, and you will not have access to view historic requests. • Logging in to PATCHS: Once you have registered, you can login by entering your registered email address and password.
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Review titled Great practice and staff
Rated 5 stars out of 5
by Kim Evanson - Posted on 21 December 2023
Had an appt today. Person I saw was very thorough and understanding. They explained everything to me, had an excellent manner and were very personable and respectful.This practice has fantastic clinicians and I’ve always had a good experience here. Huge thanks to the reception and admin staff who are always very polite and helpful. Always get a friendly, professional service when I ring. There is a general feeling of care from this practice. Thank you.
Visited December 2023
Review titled Glenlea Surgery
Replied on 17 January 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.