Glenlea Surgery - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Sue crossley - Posted on 12 April 2024
Straightforward call Very helpful receptionist Managed my query without fuss Very polite & explained everything
Visited April 2024
Review titled Glenlea Surgery
Replied on 15 April 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Lovely nurse
Rated 5 stars out of 5
by Emma - Posted on 05 April 2024
Having an awkward procedure was made far more comfortable by the professionalism of the wonderful nurse I saw. She was really informative and quick which reduced my discomfort hugely. Thank you very much.
Visited April 2024
Review titled Glenlea Surgery
Replied on 11 April 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Absulote disgrace
Rated 1 star out of 5
by Purpleelf - Posted on 24 April 2024
It tooks too long to get through at 8am(not enough staff to answer calls,then I was told no appointments left in the morning can't book for afternoon, can only book 2 weeks in advance, need to be seen sooner when you have found a lump, 2 weeks is a disgrace, need to change the way they operate, I would most definitely not recommend this doctors surgery
Visited April 2024
Glenlea Surgery has not yet replied.
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Review titled Routine Smear Test
Rated 5 stars out of 5
by Sarah-Louise King - Posted on 05 April 2024
A lovely warm welcome, the nurse explained and went through the routine questions with me. Following she gave a full and precise explanation of the procedure. Afterwards she informed of the timescale for my results and how these would be sent to me and what the follow up would entail if required. She completely made me feel at ease having personally had problems in the past and also a family history of cervical cancer. For a procedure I find extremely stressful and get anxious about, the nurse showed both compassion and empathy. Thank you to her for her care and understanding.
Visited April 2024
Review titled Glenlea Surgery
Replied on 11 April 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Painless, dignified Smear!
Rated 5 stars out of 5
by Christie smith - Posted on 09 April 2024
The nurse L was fantastic. She turned one of the most embarrassing intervention into dignified experinece . It is very important to make Smear tests and having a good experience is paramount. Thank you for explaining and informing me of the process and ensuring I was OK . Thank you
Visited April 2024
Review titled Glenlea Surgery
Replied on 11 April 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2024
Been speaking with the gp pharmacy technician,very helpful indeed and couldn’t do enough to try help me
Visited March 2024
Review titled Glenlea Surgery
Replied on 11 April 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Great patient care
Rated 5 stars out of 5
by Charlotte Fisher - Posted on 28 March 2024
Great, prompt and caring response to my query. I was told I’d receive a call back regarding my issues and I did shortly after to have my query resolved! Lovely reception team, always happy to help!
Visited March 2024
Review titled Glenlea Surgery
Replied on 11 April 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Excellent practice
Rated 5 stars out of 5
by BRENDA HARRISON - Posted on 27 March 2024
I had a query about my repeat prescription, I spoke to the receptionist who answered the phone, she was most helpful. Thankyou so much appreciated
Visited March 2024
Review titled Glenlea Surgery
Replied on 11 April 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Good practice
Rated 4 stars out of 5
by Paul - Posted on 22 March 2024
Staff friendly and helpful.Appointment on time.Received good advice and encoragementfrom diabetic nurse.
Visited March 2024
Review titled Glenlea Surgery
Replied on 11 April 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.
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Review titled Excellent reaction to complaint
Rated 5 stars out of 5
by David Edlin - Posted on 22 March 2024
The team leader took a keen interest in my complaint and ‘owned’ it from the off. I was relieved to have her on my side Thanks
Visited March 2024
Review titled Glenlea Surgery
Replied on 11 April 2024
We appreciate feedback and look to continuously improve our service to our patients to aim for excellence.