Dolphin House Surgery - Ratings and reviews
Reviews
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Review titled Excellent help and service
Rated 4 stars out of 5
by Anonymous - Posted on 22 April 2024
Today I called just before 3pm, I needed to be seen or spoken with fairly promptly. The receptionist was very helpful and compassionate when I explained, my ailment meant I was put on the triage list and would get a call ASAP. No more than 5 minutes later the Dr called, listened and asked me to come to the surgery in 20 minutes to see the nurse. I signed in at the front of the surgery, went to the appropriate waiting area and was called in straight away. I can't thank Dolphin house staff enough today, excellent service!
Visited April 2024
Dolphin House Surgery has not yet replied.
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Review titled Poor Experience
Rated 2 stars out of 5
by Anonymous - Posted on 15 January 2024
Dolphin House Surgery I’ve noticed has gone downhill massively over the recent years. Attended today with my fiancé to treat her anxiety and to get a fit note for universal credit and after being seen 10 minutes late, we was seen for 2 minutes (no exaggeration). They asked 2-3 questions about her anxiety from when she was a child! Not now? They have no understanding of her condition to date at all because they never asked. No time frame from when they would “digitally” send one over to universal credit. I expressed we needed a physical copy too however we have to “wait until it’s ready”. The doctor was running late and therefore seemed as though they were shoving us out and had no time for us. Disgusting considering they don’t know how she is feeling and have no understanding of her condition to date, only from years ago… Also seems an absolute nightmare to even get an appointment! I rang approximately 3 times at separate dates to get her an appointment and their reply was “it’s not urgent enough”, “book via the online booking system”. It’s almost impossible to get an appointment via phone call and online. Terrible service now a days.
Visited January 2024
Dolphin House Surgery has not yet replied.
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Review titled Terrific service
Rated 5 stars out of 5
by David Richard Hanley - Posted on 07 December 2023
I rang the surgery on Friday 1 December and was offered an appointment that day. I actually attended on the following Monday and was referred to hospital which took place on Thursday 7 December. This was not an urgent matter but the response all round was really impressive. Top drawer service.
Visited December 2023
Dolphin House Surgery has not yet replied.
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Review titled Quick impressive service
Rated 5 stars out of 5
by Inge Rowley - Posted on 24 October 2023
Was mentally preparing myself being waiting on the phone for ages.... But No, phone was answered immediately, 1st in que, Boom!, booked in for blood pressure in 2 days time, all the admin done, thank you very much, fantastic service and super friendly!
Visited October 2023
Review titled Dolphin House Surgery
Replied on 25 October 2023
Dear Inge Thank you for your kind comments which have been shared with the Practice Team. It's nice to receive such positive feedback
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Review titled Excellent Surgery & Staff
Rated 5 stars out of 5
by MRS A JENKINS - Posted on 06 October 2023
I have always found the Dolphin House team to be fantastic. Always friendly and helpful when you call in. The doctors are all lovely and very understanding. The surgery itself is clean and welcoming, with plenty of parking out the front.
Visited October 2023
Dolphin House Surgery has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Linda Burgess - Posted on 18 June 2023
I asked for copies of A&E copies from a hospital near Center Parcs after telephoning the hospital personally. I rang Dolphin House as the quickest way would be for Dolphin House to follow us which they did. Within 24 hours I was picking the copies up from Dolphin House surgery. They are all lovely staff. Well done to you all. Thank you.
Visited June 2023
Review titled Dolphin House Surgery
Replied on 19 June 2023
Dear Linda Thank you for your kind comments which have been shared with the Practice Team. It's nice to receive such positive feedback
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Review titled Not great
Rated 1 star out of 5
by Katie sexton - Posted on 22 May 2023
I handed In a form on 19/05/23 I told the girl at reception I would pick it up on my next appointment which was 22/05/23, when I went too pick the form up, the other girl at reception couldn’t find it, a private form with personal information just vanished. No help whatsoever. The form could bee anywhere and staff couldn’t care less. Not professional at all, and don’t care for their Patti a private and personal information
Visited May 2023
Dolphin House Surgery has not yet replied.
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Review titled Medication review
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2023
My HRT medication was reviewed by a nurse via telephone consultation. It was easy to make an appointment and the nurse phoned me as arranged. She listened to my symptoms and concerns and after consultation with a GP together, we made a plan for my medication. The nurse was absolutely amazing, she made me feel human again.
Visited February 2023
Dolphin House Surgery has not yet replied.
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Review titled A good experience
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2023
I have always found this practice to be very efficient in getting an appointment and treating me and my family with good care. I particularly wanted to highlight how lovely and understanding their secretarial team were when dealing with a recent issue. It made me feel very reassured as a patient to know they were supportive of me.
Visited February 2023
Dolphin House Surgery has not yet replied.
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Review titled Fantastic practice and amazing staff
Rated 5 stars out of 5
by Dawn Fox - Posted on 22 December 2022
I am so lucky to be registered at this surgery. I called today and the receptionist taking my call was so kind, helpful and empathetic. I genuinely felt she cared and wanted to help. Got called back by GP within an hour and was seen later in the morning. The GP was brilliant and thorough and now have medication to help me get better. I was so impressed when the surgery is very overwhelmed and busy just before Christmas at the fantastic service I received. Could not fault them. Thank you Dolphin House.
Visited December 2022
Dolphin House Surgery has not yet replied.