DENMARK ROAD SURGERY
Woodside Health Centre, 3 Enmore Road, South Norwood, London, Greater London, SE25 5NTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Medical Practitioners
Rated 5 stars out of 5
by Joan - Posted on 13 November 2023
The Medical Practitioners at Denmark Rd GP are all very professional, polite and helpful. They are always willing to answer my questions and go that extra step! Sometimes it is difficult to get through on the telephone or get a same day appointment but I do understand the constraints the staff are working under. I sometimes find theTelephone Triaging frustrating as I do not visit my GP unless it is vital, as I tend to make use of my local pharmacies for minor ailments eg colds etc.
Visited November 2023
Review titled DENMARK ROAD SURGERY
Replied on 16 November 2023
Dear Patient many thanks for your feedback. We are glad you four medical practitioners very professional, polite and helpful. We would continue to review our telephone system to ensure ease of getting through to us. As an alternative option patients can also send us medical / admin queries via our patient triage page on our website and a member of the team would be in touch as soon as possible. Your feedback would also be shared with the team.
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Review titled Efficient service.
Rated 5 stars out of 5
by Sharon Somaiya - Posted on 03 November 2023
Had my yearly asthma check up by a lovely nurse. Wanted me to have a doctor listen to my chest for reassurance & was seen within 2 hours. Brilliant service.
Visited November 2023
Review titled DENMARK ROAD SURGERY
Replied on 16 November 2023
Dear Sharon - Many thanks for your feedback. We are glad you found the nurse helpful and your visit reassuring. Our aim would continue to ensure patients have a brilliant service, whenever they visit the surgery. Your feedback would also be shared with the team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2023
Gps, nurses and phlebotomomists all good to fantastic. Receptionists hit or miss, need educating on how to be receptive- acknowledging person, Smiling,
Visited November 2023
Review titled DENMARK ROAD SURGERY
Replied on 16 November 2023
Dear Patient many thanks for your feedback. We are glad you had a fantastic experience. Your feedback would be shared with the team and we would work towards ensuring our Reception and Admin staff are trained on effective methods on how to be receptive, acknowledging and courteous when dealing with patients.
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Review titled Good Practice.
Rated 5 stars out of 5
by Tom - Posted on 17 October 2023
I came for a flu jab, and was met by a friendly receptionist who showed me where to go to wait, the person doing the flu jab came out of there room with a smile and invited me into the room to have my injection, we chatted while l took off my shirt to expose my arm for them to do the injection, which took them seconds to do, and we continued chatting, as l left they wished me well and hoped to see me again in the future, since the injection l received no reaction or signs of bruising. A very enjoyable visit.
Visited October 2023
Review titled DENMARK ROAD SURGERY
Replied on 16 November 2023
Dear Tom- Many thanks for your feedback. We are glad you had an enjoyable visit with the receptionist and the HCA who administered your flu jab. Your feedback would also be shared with the team
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Review titled Awful Practice
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
I can't believe that this practice hasn't been closed down the staff are so rude lazy the Dr's don't have any bedside manner towards the patients. don't show any professional care to there staff and never follow up with anything that you ask them for. If there is a zero rate believe me they should have it such an awful practice needs to change Dr's and nurses and staff as they give the NHS a bad name
Visited October 2023
Review titled DENMARK ROAD SURGERY
Replied on 13 October 2023
Dear Patient Many thanks for your review. We would be grateful if you could kindly send us an email at croccc.drs@nhs.net describing your experience, including the date when this occurred so we can investigate further. Alternatively should can click on this link https://www.denmarkroadsurgery.co.uk/complaints-procedure for information on our complaints procedure. We regularly review patients experience when assessing the wide range of services that we provide, one of the ways we do this is by sending out post-appointment survey questions to patients, the questions are a two- part question where we ask patients to describe their overall experience of our service and also to give an answer as to their response to the first question. We collate the responses received from the survey on a monthly basis and use the responses as a measure of determining in general how our services can improve as well as what we are doing well. For the month of September 2023 we received a total of 114 responses from patients who had attended for appointments either with a GP, Practice Nurse, Phlebotomist or our HCA within the month. 87 patients (76%) responded the service was very good, 22 patients (19%) responded the service was good, 1 patient responded with neither good nor poor and 4 (5%) patients responded the service was poor. All feedback received from the survey as well as online including the feedback from NHS reviews are shared with the team during our team meetings. We understand that while we aim to ensure that patients are always happy with the service, we sometimes may not get things right. We sincerely empathise and apologise that your experience was poor and would very much like to look further into this if you kindly contact us.
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2023
Called to check a elderly family members appt as it had been booked at another surgery.Family member had been give directions by receptionist who was very rude to them and also the address which did not match so I called today and asked if they could check family member's records to give me the correct details.I was continually talked over and despite saying I had the address the person said "I will google it" and told me incorrectly it was in another area.I made the mistake of saying that was not correct and was shouted at and told to call the surgery where the appt was booked.Why the receptionist could not just confirm the appointment I do not know.I then called the surgery where I thought it was booked and they were so helpfully and confirmed the appointment was with them.This is not the first time I have had issues with a minority of the receptionists.I then called back my surgery to put in a complaint and was told the person was on holiday and the stand in on leave but back tomorrow and would call me.Lets see if they do,no need for rudeness especially to sick people.
Visited August 2023
Review titled DENMARK ROAD SURGERY
Replied on 13 October 2023
Dear Patient Many thanks for your review. We understand that while we aim to ensure that patients are always happy with the service, we sometimes may not get things right. We sincerely empathise and apologise that your experience was poor. We received and responded to your complaint. Please accept our apologies for your experience, we hope your experience when engaging with our services in future would be much better. Should you wish to discuss further issues relating to your experience with the service, please do not hesitate to send us an email via crocc.drs@nhs.net
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Review titled Lovely friendly receptionists and doctors
Rated 5 stars out of 5
by Anonymous - Posted on 09 June 2023
I am very impressed so far with the new system of filling in details online for an appointment or advice.
Visited June 2023
Review titled DENMARK ROAD SURGERY
Replied on 13 October 2023
Dear Patient many thanks for your feedback. We are glad you found our new system of using our online e-consultation very useful. We had put system was put in place to ensure patients receive a response to their admin or medical queries in a timely manner. Your feedback would be shared with the team.
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Review titled Very good service
Rated 5 stars out of 5
by Anonymous - Posted on 21 May 2024
The same day I phoned re problem I was given a face-to-face appointment with a doctor Extremely satisfied with the attention to detail and final outcome given to me by the said doctor throughout not forgetting the receptionist who handled my initial enquiry at the outset
Visited May 2023
DENMARK ROAD SURGERY has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2023
Awful surgery with terrible staff including the doctors. They are rude and have no respect to patients. The doctors won't listen to you and their face expressions change and they keep telling me that only one problem and that I need to be quick. I have waited to see the DR for an hour, can't they spare 10 minutes for me? Im am going to see the Dr for a reason and I would like some respect. They are not professional at all. This surgery needs to be investigated and the NHS needs to contact the patients for feedback. It's fear for some people to see those doctors. They are not welcoming at all. The kids are even scared to visit them.
Visited February 2023
Review titled DENMARK ROAD SURGERY
Replied on 13 October 2023
Dear Patient we are sorry to hear about your experience. Patient Many thanks for your review. We would be grateful if you could kindly send us an email at croccc.drs@nhs.net describing your experience, including the date when this occurred so we can investigate further. Alternatively should can click on this link https://www.denmarkroadsurgery.co.uk/complaints-procedure for information on our complaints procedure. . We understand that while we aim to ensure that patients are always happy with the service, we sometimes may not get things right. We sincerely empathise and apologise that your experience was poor and would very much like to look further into this if you kindly contact us.
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Review titled Great practice
Rated 5 stars out of 5
by Judy - Posted on 23 February 2023
Just want a say a big thanks you to the receptionists and the nurses who attended to me the 2 times I have visited the practice. I’ve registered as a temporary patient and They were so welcoming and accommodating. All practices should adopt that level of commitment. The nurse who did my blood test was unbelievable. I told her how petrified I am of needles. She told me don’t worry everything will be fine however I was still scared. I must say when she was finished with me I couldn’t believe it was all over. I felt hardly anything. I Wish I could stay with them. Thank you all
Visited February 2023
Review titled DENMARK ROAD SURGERY
Replied on 24 February 2023
Dear Judy many thanks for your review. Your comments would be shared with the team who would be happy to know you had a pleasant experience while accessing our service.