DENMARK ROAD SURGERY - Ratings and reviews
Reviews
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Review titled Diabetic review
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
Booked in on the computer.I was seen by the nurse shortly after. I went for a diabetic review and was surprised when everything was done in one visit.
Visited February 2024
DENMARK ROAD SURGERY has not yet replied.
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
Very disappointed with how this gp surgery has gone downhill the past few years. One of the doctors there wanted my daughter admitted to the hospital but we was reluctant to go, so was told if no better by the morning we would be sent in and it would be written on our notes. So called in the next day as you can’t get hold of anyone on the phone and they said she’d need to be seen again by another doctor so we had to wait for a telephone consultation later that day. When we finally got the call the doctor was extremely rude and said there was nothing on the notes about her needing to be admitted, later to find out it was on the notes all along. He wouldn’t let me get a word in and was practically shouting through the phone, saying I was deliberately making her dehydrated. We did eventually see one nice doctor who has been there for years who arranged a hospital admission to amu and was so lovely.
Visited February 2024
DENMARK ROAD SURGERY has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
I went for my diabetic check up, Firstly the nurse left me in a half lite room for approximately 10 minutes The room was so dirty, there were boxes on the table, bottles of water, a flask. Paper on the floor etc , it looked like they just dumped anything that didn’t have a home in that room. I felt so uncomfortable as I am not used to being treated in a dirty environment. They talk about keeping their staff safe, What about the patients, I wouldn’t even put a homeless person to sleep in that room.
Visited February 2024
DENMARK ROAD SURGERY has not yet replied.
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Review titled Patient / Customer service
Rated 4 stars out of 5
by Jacqueline Wykes - Posted on 22 January 2024
The on call doctor called me twice in 2 weeks and prescribed appropriate medication. Excellent service starting with kindness and concern followed up by practical advice
Visited January 2024
DENMARK ROAD SURGERY has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Judy P - Posted on 12 December 2023
The nurse who gave me my injection was amazing. I am petrified of needles however she made me feel at ease. And when the injection was done could could not believe it was over. Felt absolutely nothing. Thank you nurse so much.
Visited December 2023
DENMARK ROAD SURGERY has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 14 December 2023
Yesterday the 13th December 2023, I was at the Denmark Road surgery for a yearly review by the diabetic team and the service was very good. They were very professional, knew exactly what they were doing. They were very friendly, patient willing to answer my questions. They were not in a hurry to dismiss me and I left the surgery satisfied with the attention I received.
Visited December 2023
DENMARK ROAD SURGERY has not yet replied.
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Review titled Pleasant providers
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2023
I was treated with respect by both the receptionest and my General Practioner. I was listened too. I was seen on time too. The toilet facility and the waiting area was clean and tidy.
Visited November 2023
Review titled DENMARK ROAD SURGERY
Replied on 16 November 2023
Dear Patient many thanks for your feedback. We are glad you had a pleasant experience when you visited the surgery. Your feedback would also be shared with the team.
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Review titled Great Medical Practitioners
Rated 5 stars out of 5
by Joan - Posted on 13 November 2023
The Medical Practitioners at Denmark Rd GP are all very professional, polite and helpful. They are always willing to answer my questions and go that extra step! Sometimes it is difficult to get through on the telephone or get a same day appointment but I do understand the constraints the staff are working under. I sometimes find theTelephone Triaging frustrating as I do not visit my GP unless it is vital, as I tend to make use of my local pharmacies for minor ailments eg colds etc.
Visited November 2023
Review titled DENMARK ROAD SURGERY
Replied on 16 November 2023
Dear Patient many thanks for your feedback. We are glad you four medical practitioners very professional, polite and helpful. We would continue to review our telephone system to ensure ease of getting through to us. As an alternative option patients can also send us medical / admin queries via our patient triage page on our website and a member of the team would be in touch as soon as possible. Your feedback would also be shared with the team.
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Review titled Efficient service.
Rated 5 stars out of 5
by Sharon Somaiya - Posted on 03 November 2023
Had my yearly asthma check up by a lovely nurse. Wanted me to have a doctor listen to my chest for reassurance & was seen within 2 hours. Brilliant service.
Visited November 2023
Review titled DENMARK ROAD SURGERY
Replied on 16 November 2023
Dear Sharon - Many thanks for your feedback. We are glad you found the nurse helpful and your visit reassuring. Our aim would continue to ensure patients have a brilliant service, whenever they visit the surgery. Your feedback would also be shared with the team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2023
Gps, nurses and phlebotomomists all good to fantastic. Receptionists hit or miss, need educating on how to be receptive- acknowledging person, Smiling,
Visited November 2023
Review titled DENMARK ROAD SURGERY
Replied on 16 November 2023
Dear Patient many thanks for your feedback. We are glad you had a fantastic experience. Your feedback would be shared with the team and we would work towards ensuring our Reception and Admin staff are trained on effective methods on how to be receptive, acknowledging and courteous when dealing with patients.