Deddington Health Centre - Ratings and reviews
Reviews
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Review titled Problems with Patient Access
Rated 5 stars out of 5
by Stephen Waterman - Posted on 28 March 2024
My recent experience in ordering a repeat prescription via Patient Accees was not good. They appear to have added another layer of security which requires a 6 figure code to be sent to your mobile phone. The problem is that the poor phone reception in Deddington means that the code either comes hours later or not at all. Given Patient Access already has password and other protection it's not obvious why this extra layer should be added. If it's really needed then it should also have a landline verification option. The helpful people at the pharmacy suggested that I use the NHS app instead (or indeed revert to paper and pen!). Luckily the NHS app worked even though it also required a texted security code - but if I've understood correctly then that is needed only on the first occasion and not subsequently. I understand that I'm not the only one to have had this experience but that Deddington Health centre is not able to avoid this text security code unnecessary (in my opinion) layer. However it might be helpful for the Surgery to let Patient Access know that there is a real problem here, and that a land line option should be added to any phone verification step if they really consider it is actually needed.
Visited March 2024
Review titled Deddington Health Centre
Replied on 02 April 2024
We are sorry to hear that you are having difficulties with Patient Access, the Pharmacist helped by guiding you towards the NHS App which was a more efficient solution for you. The NHS App is now the most favoured online service app for the majority of our patients and we recently made the decision to advise our patients that the NHS App is the ideal online service app for most patients. We are still able to provide a Patient Access account but this is only when specific criteria are met. You may wish to provide your feedback to Patient Access via their website: https://patient.info/feedback You can also contact NHS Digital via their website should you wish to feedback on the NHS App: https://digital.nhs.uk/about-nhs-digital/contact-us
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Review titled Improvement
Rated 4 stars out of 5
by Eamonn - Posted on 19 March 2024
I had a F2F appointment booked, then on the morning before my appointment was due I received a text saying that it would be by phone. I found this very upsetting. Please can this be avoided in future? As an autistic person I also find the music in the reception area stressful to hear, because of sensory overload. Would it be possible to make a reasonable adjustment whereby I could wait in my car outside, then receive a text message when the doctor is ready? Kind regards, Eamonn Lumley
Visited March 2024
Review titled Deddington Health Centre
Replied on 27 March 2024
Thank you for your feedback Mr Lumley. We apologise for any confusion with your appointment type, we will investigate why this error occurred. We have some options that may be suitable rather than you having sensory overload in the waiting area, we will email you the details.
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Review titled Immediate response
Rated 4 stars out of 5
by Anonymous - Posted on 02 April 2024
In early March I needed to see someone quickly as I suspected I had developed ocular shingles. Phoned the surgery, who took details, triaged the request, and phoned back after about an hour with an appointment for two hours later. I saw a lovely person who prescribed anti-virals and gave me crucial advice. The anti-virals were just within the 72 hour limit and stopped progression of the shingles at my eyelid. This prompt, kindly and immediate response helped me avoid the hazard of damaging my eyesight. Thank you so much for the speedy and sympathetic response.
Visited March 2024
Review titled Deddington Health Centre
Replied on 02 April 2024
Thank you for taking the time to provide us with your feedback, this will be shared with our team. We are delighted that many of our patients are providing us with positive responses to our new GP triage system which has enabled a much more efficient solution to many care needs.
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Review titled Really helpful!
Rated 5 stars out of 5
by Chloe - Posted on 05 March 2024
I have spoken to the same doctor twice over the last few weeks, these were for different health issues but the doctor was so helpful, resolved my issues straight away and prescribed the relevant medications.
Visited February 2024
Review titled Deddington Health Centre
Replied on 07 March 2024
Thank you for your taking the time to provide such positive feedback which will be shared with our entire team who will be most grateful. Our dedicated staff have continued to work extremely hard to continue delivering the best possible services with our limited resources. We really appreciated the kind words of our patients who have been so supportive of us.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2024
I've been trying to get an appointment for 3 days. I've spent over 2 hours in total on hold trying to actually speak to someone, it's impossible. I find myself with no option but to just drive there and try to speak to someone as it will be easier than trying follow their stupid process. Avoid this surgery at all costs.
Visited January 2024
Review titled Deddington Health Centre
Replied on 27 March 2024
We are sorry to hear that you had problems booking an appointment in January. You can contact us online if you would rather not make an appointment request via the phone, just go to our website and use the 'contact us online' link. You can call the Practice from 8am if you have an urgent medical query or after 10am if you have a routine query. Our Patient Services team will assist with your request. Please do contact us at the Practice if you would like to discuss your concerns further.
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Review titled Practice Nurse appointment
Rated 4 stars out of 5
by Steve Betts - Posted on 29 November 2023
I understand that I cannot mention the name of the member of staff that has so impressed me today, but you can probably work out who I saw when I attended my appointment this morning. Here are my comments. I have had two occasions in the past week to see the practice nurse regarding an ongoing problem. I have to say that I have very rarely been so impressed by either a GP or in this case a practice nurse. She was excellent, knowledgeable, and extremely helpful and she gets top marks from me.
Visited November 2023
Review titled Deddington Health Centre
Replied on 16 January 2024
Dear Steve Thank you for you wonderful feedback, we did identify the member of staff that you saw and they were thrilled to get your feedback. It genuinely means a lot to our team when a patient takes time out of their busy lives to provide feedback to us. The positive comments keep us going, particularly on the most challenging of days. We apologise for the delay in responding, the NHS website was having some technical issues which mean that the Practice response tool was not working.
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Review titled Usual Great Experience
Rated 5 stars out of 5
by Brian Reynolds - Posted on 08 September 2023
Recently I have twice been seen in Deddington Health Centre for routine checks and tests. On both occasions my appointments were on time and I was treated with professionalism and courtesy by staff members, including the dispensary. This continues to be a great medical practice.
Visited September 2023
Review titled Deddington Health Centre
Replied on 11 September 2023
Thank you for your positive feedback on our Practice, your kind words will be shared with our team who will be very grateful that you took time to share your thoughts with us. We have had a challenging time at Deddington over the last few years and our dedicated team have continued to work extremely hard to continue delivering the best possible services with our limited resources. We have appreciated the kind words and support of our patients who have been patient and supportive of us. Thank you again for taking the time to give your feedback.
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Review titled Practice Nurses so kind and skilled
Rated 5 stars out of 5
by Anonymous - Posted on 14 January 2024
I saw a very kind and experienced practice nurse who was incredibly helpful at enabling me to have a procedure that I was extremely anxious about. She was amazingly calm and gave me lots of time and was so warm and caring. I felt respected and encouraged, and less anxious for next time!
Visited September 2023
Review titled Deddington Health Centre
Replied on 16 January 2024
Thank you for such lovely feedback about our nursing team, this means a lot to the team and we always focus on the great feedback we receive, especially during the most challenging days, it keeps us going with a smile. We will share your feedback with our nursing team.
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Review titled Above and beyond
Rated 5 stars out of 5
by Lee - Posted on 01 November 2023
A new doctor at the practice called me after reviewing my notes and suggested a slight change in my medication and organised a blood test at a time when the results would be affected by the change. I’ve never met this doctor but she really has made a difference to my health and wellbeing.
Visited September 2023
Review titled Deddington Health Centre
Replied on 06 November 2023
Thank you for your feedback Lee, we really do value that you have taken the time to let us know how we are doing. The team at Deddington strive to give the best service and care to our patients each and every day. We will share your feedback with our team.
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Review titled PPG
Rated 4 stars out of 5
by Lindsay Bawden - Posted on 23 August 2023
I am trying to join the PPG group associated with this surgery. I initially indicated my interest on my enrolment form back in March but received no response or information. I have since called the surgery but the person I spoke to didn’t know what the PPG was. She did take my details and agreed to pass on my request but again have not received any response or information. Today I tried through the website route which simply said to phone the surgery. As there was a queue I didn’t persist given that I had already tried that approach previously. When I clicked on read the PPG minutes there was nothing there! I was a member of the PPG at my previous surgery prior to moving to this area, hence my interest in joining.
Visited August 2023
Review titled Deddington Health Centre
Replied on 30 August 2023
Dear Lindsay Thank you for your feedback. As you are now aware we have recently appointed a new Chair of our PPG and I have given her your contact details with your consent. You will be advised of any future meetings or projects. Apologies that your previous attempts to express an interest in joining the PPG were not successful. You don’t need any specialist medical knowledge to join the PPG, and it won’t take up a huge amount of your time. We work as a ‘Virtual’ Patient Participation Group using email or other online media. We look forward to welcoming you to the team. Rachel Mandeman Deputy Practice Manager