Deddington Health Centre - Ratings and reviews
Reviews
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Review titled PPG
Rated 4 stars out of 5
by Lindsay Bawden - Posted on 23 August 2023
I am trying to join the PPG group associated with this surgery. I initially indicated my interest on my enrolment form back in March but received no response or information. I have since called the surgery but the person I spoke to didn’t know what the PPG was. She did take my details and agreed to pass on my request but again have not received any response or information. Today I tried through the website route which simply said to phone the surgery. As there was a queue I didn’t persist given that I had already tried that approach previously. When I clicked on read the PPG minutes there was nothing there! I was a member of the PPG at my previous surgery prior to moving to this area, hence my interest in joining.
Visited August 2023
Review titled Deddington Health Centre
Replied on 30 August 2023
Dear Lindsay Thank you for your feedback. As you are now aware we have recently appointed a new Chair of our PPG and I have given her your contact details with your consent. You will be advised of any future meetings or projects. Apologies that your previous attempts to express an interest in joining the PPG were not successful. You don’t need any specialist medical knowledge to join the PPG, and it won’t take up a huge amount of your time. We work as a ‘Virtual’ Patient Participation Group using email or other online media. We look forward to welcoming you to the team. Rachel Mandeman Deputy Practice Manager
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Review titled Does the receptionist decide my cancer treatment
Rated 1 star out of 5
by Anonymous - Posted on 23 July 2023
I last gave a reveiw here a few days ago. I have cancer and have been on immunnotherapy for the past seven months. Each time before I can receive my treatment I have to have a blood test, this blood test must be done on a certain day and before 9am on that day. I have always called about a week before to book this. I called as usual but was told no appiontments were avaivable, I explained that I cannot have my immunotherapy treatment without my blood test, this fell on deaf ears, the receptionist just implied I should had called earlier. she offered me one for the next Monday, I explianed that means I can't have my treatment. Why could I not be able to book a blood test a week in advance sometimes I talk to the oncologist before I book the blood test just in case they stop my cycles. Does the receptionist triage decide that my cancer treatment isn't important? If booking appointments for blood tests have changed why haven't paitents been informed by letter or email. The last I knew you couldn't book a blood test more than two weeks in advance. I could not book my blood test with the surgery and had to get Brodey clinic to do it.
Visited July 2023
Review titled Deddington Health Centre
Replied on 24 July 2023
Dear patient We are sorry to hear that you have had difficulties getting a blood test appointment. We keep some appointments protected each day to ensure that we are able to book patients who are a priority. We would ask that you contact the practice and speak to a manager so that we are able to understand the concerns that you have raised. Deddington Health Centre
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 21 July 2023
I have cancer and on immunotherapy. Back in May I had a problem with my breathing. The oncologist asked the GP to investigate. I waited 2 weeks to be contacted, then 5 weeks for a lung test. I had to chase up my results after not hearing for two weeks. Told I would have to see a doctor for a face to face appointment but not urgent. They said had to wait a week before I could make an appointment, forgot the next week but week after I was told that I had to call the following week as all appointments had gone and next appointments were for week commencing 4th September. If I don’t get in touch with them before the appointments go it will be even later. I said not to worry forget the matter, having cancer I could be dead by the time I saw the GP my own GP wanted me to see.
Visited July 2023
Review titled Deddington Health Centre
Replied on 24 July 2023
Dear patient We are sorry to hear that you have had difficulty getting a GP appointment. We have an open letter to our patients on our website explaining the challenges being faced at the Practice with regard to appointments and the increasing patient numbers, we continue to review our appointment planning to ensure that we are able to deliver the best possible service with our limited resources and feedback from our patients is a valuable in supporting our appointment review. Please contact the Practice and ask to speak to a Manager so that we can investigate the concerns you have raised. Deddington Health Centre
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Review titled Not informed about an abnormal test result
Rated 1 star out of 5
by Leslie Horley - Posted on 22 March 2023
My test results were made available to Deddington Health Centre on 8 March 2023. The Renal Profile said Abnormal, Contact Patient. I was not contacted by the health centre. I arranged a morning phone call appointment from the doctor on the morning of 22 March, between 8am and 1pm. I never received the phone call. I contacted the reception late morning of 22 March to inform them that I would not be available after 1pm. The instruction on my Renal Profile test result on 8 March instructed the Health Centre to contact me. It is now 22 March and I still haven't been contacted by The Centre.
Visited March 2023
Review titled Deddington Health Centre
Replied on 23 March 2023
Dear Patient Thank you for your feedback. We are sorry to hear that we have not delivered the level of service that we strive to offer at Deddington Health Centre. We will review this incident at the Practice to identify what caused the delay to your appointment to ensure that we can learn from your feedback. If you wish to discuss further please contact the practice to speak to a Team Leader or Manager.
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Review titled Some great members of staff at Deddington!
Rated 5 stars out of 5
by CLewis - Posted on 16 March 2023
Really helpful and kind. The nurse I am currently seeing has been amazing with regards to my ‘monthly injections’. She put my mind at ease from day one. Very fortunate to have had her help.
Visited March 2023
Review titled Deddington Health Centre
Replied on 17 March 2023
Thank you for taking the time to provide feedback on our services. We are grateful of your kind comments and have shared this with our team.
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Review titled Excellent practice
Rated 5 stars out of 5
by Jennifer Wyatt - Posted on 12 February 2023
Everyone from front of house to doctors and nurse specialist are so helpful and accommodating . Phone message is clear on contacting surgery and is dealt with professionally and with care and consideration. Always someone to help and reassure.
Visited January 2023
Review titled Deddington Health Centre
Replied on 13 February 2023
Thank you for your feedback, this will be shared with the team and it will undoubtedly be a welcome morale boost. We have a very dedicated team at Deddington who continually strive to deliver the highest quality service to our patients despite the challenges that are often faced.