Corner Place Surgery - Ratings and reviews
Reviews
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Review titled Super practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2024
So very helpful when filling first online request . I was taken through the whole system with no problems and no rush
Visited January 2024
Review titled Corner Place Surgery
Replied on 01 February 2024
Dear Patient Thank you for your feedback. We are very pleased to hear that you had a good experience with one of our reception team, going through the online klinik form. We hope that you will feel confident in using this in future. I will have great pleasure in passing on this feedback to the team. Clare (Patient Services Manager)
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Review titled let down - not the first time
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2023
had to call 111 on thursday 7th of December with amongst other things head pains . I was told a GP would call which they did within hours of the call and a after a discussion where he did not appear to be overly concerned said he would call on Tuesday the 12th . No call at the time of writing this email
Visited December 2023
Review titled Corner Place Surgery
Replied on 27 December 2023
Dear Patient Thank you for your feedback. I'm sorry to hear that you were not happy with the discussion you had with the Doctor on the 7th December and that they felt it could wait until the 12th December. I do hope you received your call on the 12th December as suggested? Our Practice Manager Evie Rogers would be happy to look into this further if you would like to contact the surgery with your name. If you would like to do this online, please complete a klinik form via our new website https://cornerplacesurgerypaignton.nhs.uk/ we can then forward this request to her. Many thanks Clare (Patient Services Manager)
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Review titled Fantastic asthma review
Rated 5 stars out of 5
by Debz - Posted on 22 December 2023
I had an ashma review many years ago and was put off by the whole experience, so was hesitant to go. However, I was pleasantly surprised on this visit and wouldn't hesitate to go again. She was professional, caring, cheerful, giving me all the information i needed and couldn't have been more helpful.
Visited December 2023
Review titled Corner Place Surgery
Replied on 27 December 2023
Dear Debz Thank you for taking the time to feedback to us. I will ensure that the Nursing team are aware of our positive comments! Many thanks Clare (Patient Services Manager)
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Review titled Great Practice
Rated 5 stars out of 5
by John Stanley Robert Ely - Posted on 18 November 2023
Had my Asthma review today at the Practice. What an incredible appointment. The nurse was so polite, engaging, thorough and professional. She gave me all the time in the world to check my Asthma. We reviewed my medication and adjusted it to suit our discussions. We actually discussed another issues I currently have and she escalated it up to the Doctor. Within two hours I had a text message to say my Prescription (two items) was ready for collection at the Pharmacy. I then received another message to say that I will be receiving a phone consultation on Monday next week from the Doctor. With the current situation within the NHS, what I experienced today was was faultless. Well done Corner Place Surgery, Paignton, Devon, keep up the excellent work and support. Thank you…
Visited November 2023
Review titled Corner Place Surgery
Replied on 20 November 2023
Dear John Thank you for taking the time to feedback about our team. We are really pleased you had such a positive experience with both our nursing and Doctor team. I will of course ensure our teams are notified of these welcome comments. Clare (Patient Services Manager)
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Review titled Excellent first impression
Rated 5 stars out of 5
by Elizabeth King - Posted on 18 October 2023
After a numberof disappointing experiences with Compass House, Brixham - which I moved to after moving house - I re-registered with Corner Place Brixham. The reason for doing this was because I am recovering from cancer and I requested an appointment for something that is worrying me to be told I must wait two weeks!! I registered with Corner Place on a Friday - accepted on the Saturday - spoke to a very understanding care navigator Monday and was seen by a lovely GP and medical student that afternoon. I fully understand the pressures in primary care being a retired nurse myself,but it is so important not to lose a caring approach. Thank you Corner Place - my first impressions were excellent!
Visited October 2023
Review titled Corner Place Surgery
Replied on 25 October 2023
Dear Elizabeth Thank you for taking the time to put such a positive review up. We are so pleased to hear that you have found our service and staff to be so caring and helpful, especially at this worrying time for you. We were very pleased to cascade this feedback to the whole team and the receptionist you spoke to was particularly pleased to see your comments. Clare - Patient Services Manager
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Review titled Poor surgery.
Rated 1 star out of 5
by Anonymous - Posted on 19 September 2023
Waited a week and a half to get call back from gp, only to have the referral I requested refused, despite being told by the mental health team this was what was required. I have constantly faced inaction by this surgery, who seem to not believe me, or pass the buck to other services. Not fit for purpose.
Visited September 2023
Review titled Corner Place Surgery
Replied on 26 September 2023
Dear Patient - I am sorry to hear that you are not satisfied with the recent service you have received from the surgery. Our Practice Manager (Evie Langman) would be happy to look into this for you if you feel this will be helpful. Many thanks Clare (Patient Services Manager)
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Review titled Going downhill fast
Rated 1 star out of 5
by Anonymous - Posted on 06 September 2023
Told to expect call from Dr between morning and evening. Pretty much all day. Called 3 times in 8 minute window. Unable to answer. Told to rebook. Spend too much time waiting for answer but now done. Onus seems to be on patient. Why can’t you try 3 times for different times? Back to square one now. Maybe time for a change as now have to wait another two weeks. Very disappointing and feel let down - as if it’s my fault???!! This is not the first time either.
Visited September 2023
Review titled Corner Place Surgery
Replied on 26 September 2023
Dear Patient Thank you for your feedback. We are sorry to hear that you are not happy with the recent service you have received from us. Whilst we appreciate that in an ideal world we can ring patients at different times during the day, in practice this is not always possible with the numbers of patients we have contact with. We do our best to fit around patients by trying to avoid particular times of day if requested, but this is not always possible. If an issue gets worse, we would always be happy to review this with a Doctor and this may result in a call sooner, but again we can never say what time that will be. I am sorry you feel disappointed, let down and that this is your fault. This is not the case. It is the system and the pressures General Practice are facing. We are always happy to discuss any issues in person if you so wish. Please contact our Practice Manager (Evie Langman) Many thanks Clare (Patient Services Manager)
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Review titled Really thorough examination by Dr
Rated 5 stars out of 5
by Anonymous - Posted on 04 September 2023
Following months of shoulder and neck pain I finally decided to go and see a doctor. I cannot praise the doctor’s thoroughness highly enough to investigate and support further . I was advised I would need 2 Radiology scans, the doctor would write to the hospital and I am super impressed I received two appointments in less than two weeks of visiting a doctor. Fantastic follow-up.
Visited August 2023
Review titled Corner Place Surgery
Replied on 26 September 2023
We are pleased to hear such positive feedback and will be sure to let our team know! Thank you for sharing this with us. Clare (Patient Services Manager)
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Review titled poor excuse for a gp prctice
Rated 1 star out of 5
by Anonymous - Posted on 27 April 2023
No physical contact with a gp. Hours waiting for the to answer the phone. 2 week wait for even a call back ( if you can get one ). They refer to each other as " doctor " but don't actually do any " doctoring ". They simply do not do what says on the tin. They are good at redirecting patients to other resources which are equally inadequate. They employ " navigators" to do just that. It is often said that GP's bury their mistakes ,but we will have join a very long queue to get them to issue a death certificate. Such a shame !!
Visited April 2023
Review titled Corner Place Surgery
Replied on 29 September 2023
Dear patient Thank you for your feedback. I'm sorry you are not happy with the service you have received. We are still seeing patients face to face, but the Doctors do have to prioritise these patients as there are a lot of issues they can deal with over the phone and we do not have the capacity to see every patient unfortunately. We appreciate the calls at times are very busy and we do our best to answer them as quickly as possible. Our new telephone system does allow patients to request a call back so this will help with queue times. Our Health Care Navigators do sit in a room with a Doctor who advises them what to do with each patient. Our Practice Manager is always happy to discuss specific cases if you were to contact the practice in writing if you wish. Many thanks Clare (Patient Services Manager)
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Review titled Extra mile
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2023
My recent experience at my surgery was outstanding. The Dr who dealt with me had a terrific manner and explained everything , he also didn’t over promise and all tests and appointments were achieved. I would recommend the Dr to anyone for ‘going the extra mile ‘making me feel comfortable and ensuring I understood the issues Thank you
Visited April 2023
Review titled Corner Place Surgery
Replied on 25 April 2023
Thank you very much for taking the time to post such a positive review. I have cascaded your comments to our Doctors who I know will also appreciate the feedback. Many thanks Clare (Patient Services Manager)