Brunswick Park Medical Practice
Brunswick Park Road, New Southgate, London, Greater London, N11 1EYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly and efficient Practice
Rated 5 stars out of 5
by Janice Blinder - Posted on 16 March 2023
Our family health issues have been speedily and sympathetically dealt with by both face to face appointments and telephone follow ups. We have been able to arrange preliminary appointments within a reasonable period of time using the telephone booking system as the on line system (which we do not mind using if a sufficient number of appponyments is released) was not available at that time.
Visited March 2023
Review titled Brunswick Park Medical Practice
Replied on 05 October 2023
Dear Janice Blinder Thank you for taking the time to share your positive experience of our staff and service. We are pleased to hear our systems and procedures are working well, as intended, and you received the care and service you needed in a timely and supportive way. We are pleased you found the online booking service and telephone booking service effective to book your appointment and we review and amend the number of online bookable appointments available to ensure we offer an adequate number depending on demand. Our eConsult online system is another very effective and efficient way of contacting the practice for medical or administrative enquiries, we review and action your eConsult equiry, usually within 24 hours, and respond accordingly to offer you an appointment or other service as necessary. EConsult can be accessed by logging into your NHS App, either on your mobile handset or the online website. Please ask our reception for assistance if required. We work hard to ensure our systems and procedures are streamlined and tailored to the needs of our patients and to offer our patients the best possible care and service. We are very fortunate and proud to have an excellent team, who are dedicated to providing a high quality service to our patients. All our staff receive regular training, such customer service skills, and complete their mandatory training periodically. We hold regular clinical and administrative meetings where we discuss and review our service, and make improvements to meet the needs of our patients. We value the opportunity to hear our patients views. Thank you. Toulla Trupia, Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Bansi Martins - Posted on 31 March 2023
I have had to see the GP twice in a few months and each time have experienced an excellent service. I used econsult and was given a face to face appointment within a few days. The reception staff and the doctor took time and patience and I was extremely happy with the service.
Visited March 2023
Review titled Brunswick Park Medical Practice
Replied on 05 October 2023
Dear Bansi Martins Thank you for taking the time to feedback your positive experience of our staff and service. We value the opportunity to hear our patients views. The eConsult system is the most effective way of contacting the practice and we are pleased your experience reflects this. Whether you have a medical or administrative enquiry, we review and action your eConsult message, usually within 24 hours and respond accordingly. We work hard to ensure our systems and procedures are streamlined and tailored to our patients needs, in order to offer our patients the best possible care and service. We are very fortunate and proud to have an excellent team, who are dedicated to providing a high quality service to our patients. All our staff receive regular training, such customer service skills, and complete their mandatory training periodically. We hold regular clinical and administrative meetings where we discuss and review our service, and make improvements to meet the needs of our patients. Toulla Trupia, Practice Manager, Brunswick Park Medical Practice, N11 1EY
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Review titled Never have appointments and I am alone in the NHS
Rated 1 star out of 5
by Naz - Posted on 06 April 2023
This is now my second experience where there is never an appointment at this surgery. And when I ask when will an appointment be available I get the answer you need to go to the NHS app, again which has no appointments available. Alternatively they suggest ringing the out of hours service that after ringing exactly at 6.30 and holding the line for 20-30 mins there are no appointments. I feel like I go around and around and the surgery won’t help. And the NHS is so big where do I turn to for help and to make a complaint? The system is so broken and it doesn’t even know it.
Visited March 2023
Review titled Brunswick Park Medical Practice
Replied on 05 October 2023
Dear Naz We are very sorry to hear of your experience, and we would very much like the opportunity to discuss your experience, in order to understand what happened and address your concerns, to ensure you are able to access all the services we provide. We were very surprised to read that you were unable to get an appointment, and we are confident this does not reflect the service we provide as we never turn patients away, as we offer a variety of appointment options including, face to face or telephone appointments, direct pharmacy referrals where you are seen on the day (generally within few hours), and locality hub appointments, which are available to us to book directly for evening and weekend appointments as well as during the day. We are confident we would not advise you to call the out of hours service, as we have direct access to the locality hub appointments. Our reception staff are trained to signpost patients to the most appropriate service. We have a large team of healthcare professionals: doctors, advance nurse practitioners, clinical pharmacists, advanced physiotherapist, practice nurses, to name a few, and we would direct you to the most appropriate clinician, depending on your healthcare needs. We hold regular clinical and staff meetings and run customer service training periodically, to ensure we provide the best possible service to our patients. We would very much like the opportunity to discuss your experience, in order to understand what happened and address your concerns, to ensure you are able to access all the services we provide. Therefore, we believe you may have posted this comment on the wrong practice website, as there is another practice with a similar name in the London area. Please feel free to contact me directly and I will be happy assist you. Toulla Trupia, Practice Manager, Brunswick Park Medical Practice, N11 1EY
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Review titled Very Supportive
Rated 5 stars out of 5
by Anthony Ivory - Posted on 15 February 2023
The GP has been a great strength to me during my initial cancer treatment (which has been successful), providing much support and referrals, such as Dietitian and Physio services.
Visited February 2023
Review titled Brunswick Park Medical Practice
Replied on 20 March 2023
Dear Anthony Ivory Thank you for sharing your positive experience of the doctor and our service to you. We are pleased to hear you have received the care and clinical support you needed, particularly during a difficult time. We are very fortunate to have a committed and dedicated team of clinical staff and administrative staff who strive to provide the highest level of care and service to our patients at all times. We value patient feedback to support the practice to improve and develop our services and we work hard to ensure you and all our patients are fully supported to access our services and get the care you need. As part of the practice's ongoing learning and team development, we will share your thanks with the team. Thank you again for your feedback. Toulla Trupia, Interim Practice Manager
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Review titled Extremely helpful
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2023
I’ve had a recurring health issue, and the surgery admin staff, I’ve been extremely efficient, kind and helpful. This is a wonderful practice and I am really, grateful to be a patient there.
Visited January 2023
Review titled Brunswick Park Medical Practice
Replied on 02 February 2023
Dear Patient Thank you for your feedback on your positive experience of the Practice and Staff. We have a very committed and dedicated team of clinical and non-clinical staff who continually strive to provide the highest level of care and service to you and all our patients. We are pleased to see the regular review of our services and the changes and improvements we make have a positive impact. We provide regular training for our team and review our services and service provision to ensure we meet the increased demands on our services and administrative requirements of the NHS. Despite difficult times and constant changes within the NHS, we are fortunate to have an excellent team and systems and procedures to meet the challenges. Thank you again for your kind appreciation which will be passed on to our team. Toulla Trupia - interim Practice Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2022
I required a medical form completed urgently and the reception staff went above and beyond the normal service to help me. They communicated well with me and were patient with my check in calls.
Visited November 2022
Review titled Brunswick Park Medical Practice
Replied on 05 December 2022
Dear Patient Thank you for sharing your positive experience of the reception team. We are pleased our services and systems are working well, and as intended, and you received a quick resolution. Although these are challenging times, our dedicated team of clinical and administrative staff have worked tirelessly to ensure the Practice runs efficiently and effectively and be patient focused at all times. We value patient feedback to help us improve. We are expanding our Patient Participation Group (PPG). We value the involvement of patients in shaping our services and if you would like to join, please go to our website and submit a sign up form: https://www.brunswickparkmedicalpractice.nhs.uk/patient-participation-group Thank you - Toulla Trupia, Interim Practice Manager
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Review titled Thank you
Rated 5 stars out of 5
by M.P. - Posted on 25 November 2022
Many thanks to the Doctor for the consultation yesterday and setting out a plan of action. Prior to the consultation, I spent a few hours noting down the symptoms, using the nhs website for guidance, and to discover what the Doctor might ask me. I think it's important for us as patients to do our best in being descriptive, accurate and get straight to the point, especially given time limitations. Just like to add I'm very grateful to the doctors and reception staff for their care and support over the years.
Visited November 2022
Review titled Brunswick Park Medical Practice
Replied on 05 December 2022
Dear Patient M.P. Thank you for your positive feedback and sharing your experience. We are pleased to hear you were able to get the most from the consultation with the Doctor by taking the time to prepare for your consultation, and for your continued care. Although these are challenging times, our dedicated team of clinical and administrative staff work tirelessly to ensure the Practice runs efficiently and effectively and is patient focused at all times, so all our patients receive the best possible care and support we can provide. We value patient feedback to help us improve. We are expanding our Patient Participation Group (PPG). We value the involvement of patients in shaping our services and if you would like to join, please go to our website and submit a sign up form: https://www.brunswickparkmedicalpractice.nhs.uk/patient-participation-group Thank you - Toulla Trupia, Interim Practice Manager
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Review titled Great patient care
Rated 5 stars out of 5
by I Alibhai - Posted on 03 November 2022
Really improved patient care at this surgery from the way receptionists engage with me and the way the Doctors listen and provide a way forward. The swiftness in dealing with E consults is also good and I always get a response and in most cases a phone call from the GP within 24 hrs of submitting an E consult form. I never feel we rushed over the phone and am confident that when I need to see the Dr they always call me in. The surgery itself is always clean and the blood pressure/height/weight machine is excellent - doing all these important readings whilst waiting means no time is wasted during the appointment with the Dr. This practice has improved greatly over the last 18 months and I’m very grateful to be a patient at this surgery! Thank you to the amazing Doctors!!
Visited November 2022
Review titled Brunswick Park Medical Practice
Replied on 04 November 2022
Dear I Alibhai Thank you for taking the time to feedback your positive experience of the Doctors and staff and the Practice as a whole. Your positive feedback consolidates the hard work we have put in over the past few years and our commitment to continuously improve the care and service we provide. We are very fortuante to have a conscientious, caring and professional Practice team of clinical staff and administrative staff, who are dedicated to providing the best possible healthcare and customer care service at all times. We ensure staff undertake regular training to maintain and improve their knowledge and skills. We hold regular clinical and staff team meetings to ensure we share information and discuss patient feedback to continuously improve services we offer and to maintain a high level of customer service to our patients. Although this can be challenging due to NHS limitations, staff shortages, etc, we continue to strive to maintain the highest level of care and service to our patients. We value all comments and feedback, which is important to help us improve the services we provide and ensure patients receive the best customer service experience. We have an expanding Patient Participation Group, which you may like to join to help shape our services at: https://www.brunswickparkmedicalpractice.nhs.uk/patient-participation-group Thank you – Interim Practice Manager – Toulla Trupia
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Review titled Improvement
Rated 5 stars out of 5
by Trupti Shukla - Posted on 11 November 2022
I find it easier to book appointments as there are lots of different ways to request an appointment, communication is easier as possible to communicate electronically and over the phone. The responses from the practice are so much faster compared to before. I have been with the practice for many years and despite the increase in the workload for the doctors the response time is faster. There appears to be more clarity in the rules and protocols for the admin staff so they are able to direct me on next course of action very efficiently and are able to pass on my messages/concerns to the doctors very quickly
Visited November 2022
Review titled Brunswick Park Medical Practice
Replied on 05 December 2022
Dear Trupti Shukla - thank you for your positive feedback and sharing your experience. We are pleased to hear our services and systems are working well, and as intended, and you received the assistance and care you needed. Although these are challenging times, our dedicated team of clinical and administrative staff have worked tirelessly to ensure the Practice runs efficiently and effectively. We value patient feedback to help us improve. We are expanding our Patient Participation Group (PPG). We value the involvement of patients in shaping our services and if you would like to join, please go to our website and submit a sign up form: https://www.brunswickparkmedicalpractice.nhs.uk/patient-participation-group Thank you - Toulla Trupia, Interim Practice Manager
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Review titled This GP was very good
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2022
Telephone appointment today was good, and decisions taken on ongoing tests and follow up face to face appointment once results of tests obtained.
Visited November 2022
Review titled Brunswick Park Medical Practice
Replied on 05 December 2022
Dear Patient Thank you for your positive feedback and sharing your experience. We are pleased our services and systems are working well, and as intended, and you are receiving the care and attention you need and you are fully informed on the next steps for your continued, ongoing care. Although these are challenging times, our dedicated team of clinical and administrative staff have worked tirelessly to ensure the Practice runs efficiently and effectively and be patient focused at all times. We value patient feedback to help us improve. We are expanding our Patient Participation Group (PPG). We value the involvement of patients in shaping our services and if you would like to join, please go to our website and submit a sign up form: https://www.brunswickparkmedicalpractice.nhs.uk/patient-participation-group Thank you - Toulla Trupia, Interim Practice Manager