Brunswick Park Medical Practice - Ratings and reviews
Reviews
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Review titled Absolute joke of a practice
Rated 1 star out of 5
by Mehran - Posted on 22 August 2023
This practice has been the worse ever practice I have ever signed up for. I sent an image of my acne as requested and they never even called me back until I called them two days later when the doctor should have called me, this is not patient centered care at all. When I then got my antibiotics, the dose is incorrect. I’ve called again and then it took me ages to even clarify if the dose is correct
Visited August 2023
Brunswick Park Medical Practice has not yet replied.
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Review titled Impressed
Rated 5 stars out of 5
by H Tyrimos - Posted on 18 August 2023
I must say that I’m very impressed with the appointment system at the practice - submitted econsult and had response promptly and appt the same same. All we hear is GP appts difficult to get but I can honestly say on multiple occasions the econsults for my family have been dealt with very promptly and efficiently. Always feel doctors are thorough and caring. I’ve been with the practice fir many years and very happy with the whole service.
Visited August 2023
Review titled Brunswick Park Medical Practice
Replied on 09 October 2023
Dear H Tyrimos Thank you for sharing your positive experience and we are pleased you and your family are happy with our service and the medical care from our doctors, healthcare staff and an efficient and supportive service from our administrative staff team. We are very fortunate and proud to have an excellent team, both clinical and non-clinical, who are conscientious and dedicated to providing a high quality healthcare service to our patients. We have worked very hard to ensure our systems and procedures are robust and make the patient journey seamless. Whether you access the eConsult online system via our website or through the NHS app on your mobile phone, our eConsult system is the most effective and efficient way of contacting the practice for medical or administrative enquiries/ We review and action your eConsult enquiry quickly, usually within 24 hours, and respond accordingly to offer you an appointment or other service as necessary. We work hard to ensure our systems and procedures are streamlined and tailored to the needs of our patients and to offer our patients the best possible care and service. All our staff receive regular training and maintain and expand their clinical skills and knowledge. Our team attend regular training, such as customer service skills training and also complete their mandatory training periodically. We hold regular clinical and administrative meetings where we discuss and review our service, and make improvements as required, to meet the needs of our patients, and ensure we provide a caring, inclusive and tailored healthcare service. We value your feedback and the opportunity to hear your views. Toulla Trupia, Practice Manager
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Review titled An understanding and empathetic practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
I felt completely listened to and understood by my GP who offered non judgemental support and practical action when I shared my mental health worries. Thank you.
Visited May 2023
Review titled Brunswick Park Medical Practice
Replied on 05 October 2023
Dear Patient Thank you for sharing your positive experience of the GP and we are pleased to hear you felt fully supported with your healthcare needs in a caring and non-judgmental way. We are very fortunate and proud to have an excellent team, both clinical and non-clinical, who are conscientious and dedicated to providing a high quality healthcare service to our patients. All our staff receive regular training and maintain and expand their clinical skills and knowledge. Our team attend regular training, such as customer service skills training and also complete their mandatory training periodically. We hold regular clinical and administrative meetings where we discuss and review our service, and make improvements as required, to meet the needs of our patients, and ensure we provide a caring, inclusive and tailored healthcare service. We value your feedback and the opportunity to hear your views. Toulla Trupia, Practice Manager
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Review titled Professional & friendly practice
Rated 5 stars out of 5
by Leung Yuk Lun - Posted on 05 May 2023
staff of brunswick park medical practice (the practice) are always ready to help, efficient and nice. i needed an urgent change of gp from my previous one to the practice. they listened with heart to my wife's explanation and did the registration on urgent basis. i could then be discharged home fast. thank you! they are lovely angels who should be treated with respect and smilies!
Visited May 2023
Review titled Brunswick Park Medical Practice
Replied on 05 October 2023
Dear Leung Yuk Lun Thank you for taking the time to share your positive experience of our staff and service and that we were able to assist you to register quickly and ensure were able to be discharged home. We are very fortunate and proud to have an excellent team of clinical and non-clinical staff, who are conscientious and dedicated to providing a high quality healthcare service to our patients. We are pleased to hear our service, systems and procedures worked well and as intended, and you received the care and service you needed in a timely and supportive way. We value your feedback and it is important to us that we hear our patients views, whatever they are, so we can continue to improve and develop and tailor the healthcare services we provide. Toulla Trupia, Practice Manager
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Review titled Wonderful doctor
Rated 4 stars out of 5
by Zara Welsh - Posted on 10 March 2023
I have seen this amazing doctor on more than one occasion for different reasons. Never feel rushed, always feel listened to and very grateful to have her at the practise. Thanks again.
Visited March 2023
Review titled Brunswick Park Medical Practice
Replied on 20 March 2023
Dear Zara Welsh Thank you for sharing your positive experience of the doctor and our service to you. We are very fortunate to have a committed and dedicated team of clinical staff and administrative staff who strive to provide the highest level of care and service to our patients. We value patient feedback to support the practice to improve and develop our services. As part of the practice's ongoing learning and team development, we will share your comments with the team. Toulla Trupia, Interim Practice Manager
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Review titled Really helpful and responsive
Rated 5 stars out of 5
by Ian Wainer - Posted on 14 March 2023
My experience of this practice and the doctors has been excellent. The doctors have really listened and treated me as a partner in maintaining my health. I have been seen promptly and I am registered blind and the practice has taken my needs into account. A big thank you to everyone who works at Brunswick Park.
Visited March 2023
Review titled Brunswick Park Medical Practice
Replied on 20 March 2023
Dear Ian Wainer Thank you for sharing your positive experience of the doctor and our service to you. We are very fortunate to have a committed and dedicated team of clinical staff and administrative staff who strive to provide the highest level of care and service to our patients. We work hard to ensure you and all our patients are fully supported to access our services and get the care you need. We value patient feedback to support the practice to improve and develop our services. As part of the practice's ongoing learning and team development, we will share your thanks with the team. Thank you again for your feedback. Toulla Trupia, Interim Practice Manager
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Review titled Friendly and efficient Practice
Rated 5 stars out of 5
by Janice Blinder - Posted on 16 March 2023
Our family health issues have been speedily and sympathetically dealt with by both face to face appointments and telephone follow ups. We have been able to arrange preliminary appointments within a reasonable period of time using the telephone booking system as the on line system (which we do not mind using if a sufficient number of appponyments is released) was not available at that time.
Visited March 2023
Review titled Brunswick Park Medical Practice
Replied on 05 October 2023
Dear Janice Blinder Thank you for taking the time to share your positive experience of our staff and service. We are pleased to hear our systems and procedures are working well, as intended, and you received the care and service you needed in a timely and supportive way. We are pleased you found the online booking service and telephone booking service effective to book your appointment and we review and amend the number of online bookable appointments available to ensure we offer an adequate number depending on demand. Our eConsult online system is another very effective and efficient way of contacting the practice for medical or administrative enquiries, we review and action your eConsult equiry, usually within 24 hours, and respond accordingly to offer you an appointment or other service as necessary. EConsult can be accessed by logging into your NHS App, either on your mobile handset or the online website. Please ask our reception for assistance if required. We work hard to ensure our systems and procedures are streamlined and tailored to the needs of our patients and to offer our patients the best possible care and service. We are very fortunate and proud to have an excellent team, who are dedicated to providing a high quality service to our patients. All our staff receive regular training, such customer service skills, and complete their mandatory training periodically. We hold regular clinical and administrative meetings where we discuss and review our service, and make improvements to meet the needs of our patients. We value the opportunity to hear our patients views. Thank you. Toulla Trupia, Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Bansi Martins - Posted on 31 March 2023
I have had to see the GP twice in a few months and each time have experienced an excellent service. I used econsult and was given a face to face appointment within a few days. The reception staff and the doctor took time and patience and I was extremely happy with the service.
Visited March 2023
Review titled Brunswick Park Medical Practice
Replied on 05 October 2023
Dear Bansi Martins Thank you for taking the time to feedback your positive experience of our staff and service. We value the opportunity to hear our patients views. The eConsult system is the most effective way of contacting the practice and we are pleased your experience reflects this. Whether you have a medical or administrative enquiry, we review and action your eConsult message, usually within 24 hours and respond accordingly. We work hard to ensure our systems and procedures are streamlined and tailored to our patients needs, in order to offer our patients the best possible care and service. We are very fortunate and proud to have an excellent team, who are dedicated to providing a high quality service to our patients. All our staff receive regular training, such customer service skills, and complete their mandatory training periodically. We hold regular clinical and administrative meetings where we discuss and review our service, and make improvements to meet the needs of our patients. Toulla Trupia, Practice Manager, Brunswick Park Medical Practice, N11 1EY
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Review titled Never have appointments and I am alone in the NHS
Rated 1 star out of 5
by Naz - Posted on 06 April 2023
This is now my second experience where there is never an appointment at this surgery. And when I ask when will an appointment be available I get the answer you need to go to the NHS app, again which has no appointments available. Alternatively they suggest ringing the out of hours service that after ringing exactly at 6.30 and holding the line for 20-30 mins there are no appointments. I feel like I go around and around and the surgery won’t help. And the NHS is so big where do I turn to for help and to make a complaint? The system is so broken and it doesn’t even know it.
Visited March 2023
Review titled Brunswick Park Medical Practice
Replied on 05 October 2023
Dear Naz We are very sorry to hear of your experience, and we would very much like the opportunity to discuss your experience, in order to understand what happened and address your concerns, to ensure you are able to access all the services we provide. We were very surprised to read that you were unable to get an appointment, and we are confident this does not reflect the service we provide as we never turn patients away, as we offer a variety of appointment options including, face to face or telephone appointments, direct pharmacy referrals where you are seen on the day (generally within few hours), and locality hub appointments, which are available to us to book directly for evening and weekend appointments as well as during the day. We are confident we would not advise you to call the out of hours service, as we have direct access to the locality hub appointments. Our reception staff are trained to signpost patients to the most appropriate service. We have a large team of healthcare professionals: doctors, advance nurse practitioners, clinical pharmacists, advanced physiotherapist, practice nurses, to name a few, and we would direct you to the most appropriate clinician, depending on your healthcare needs. We hold regular clinical and staff meetings and run customer service training periodically, to ensure we provide the best possible service to our patients. We would very much like the opportunity to discuss your experience, in order to understand what happened and address your concerns, to ensure you are able to access all the services we provide. Therefore, we believe you may have posted this comment on the wrong practice website, as there is another practice with a similar name in the London area. Please feel free to contact me directly and I will be happy assist you. Toulla Trupia, Practice Manager, Brunswick Park Medical Practice, N11 1EY
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Review titled Very Supportive
Rated 5 stars out of 5
by Anthony Ivory - Posted on 15 February 2023
The GP has been a great strength to me during my initial cancer treatment (which has been successful), providing much support and referrals, such as Dietitian and Physio services.
Visited February 2023
Review titled Brunswick Park Medical Practice
Replied on 20 March 2023
Dear Anthony Ivory Thank you for sharing your positive experience of the doctor and our service to you. We are pleased to hear you have received the care and clinical support you needed, particularly during a difficult time. We are very fortunate to have a committed and dedicated team of clinical staff and administrative staff who strive to provide the highest level of care and service to our patients at all times. We value patient feedback to support the practice to improve and develop our services and we work hard to ensure you and all our patients are fully supported to access our services and get the care you need. As part of the practice's ongoing learning and team development, we will share your thanks with the team. Thank you again for your feedback. Toulla Trupia, Interim Practice Manager