Brunswick Park Medical Practice - Ratings and reviews
Reviews
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Review titled Excellent service as usual
Rated 5 stars out of 5
by Ian Brown - Posted on 05 April 2024
Today I had the most helpful & understanding interaction with the receptionist that took my query about the new medication I have been given via the hospital cardiologist. She went out of her way to address the shortfall of my medication & returned the call to assure me of the progress & outcome. Very helpful and very informative. Thank you all at bpmp.
Visited April 2024
Brunswick Park Medical Practice has not yet replied.
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Review titled Lake of male doctors or medical practitioners
Rated 3 stars out of 5
by Ms smith - Posted on 16 April 2024
I rang the practice this morning on behalf of my husband and asked to make an appointment with a male doctor. I was told that there would not be one in the surgery until next Monday .I then asked if there was a male medical practitioner .,again the answer was no . There are sometimes for personal reasons the need for a male doctor. My husband now has an appointment next Monday which I consider as very disappointing.
Visited April 2024
Brunswick Park Medical Practice has not yet replied.
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Review titled Difficult for patient to excess Gp appointments or advice
Rated 1 star out of 5
by Anonymous - Posted on 01 January 2024
The surgery needs the support of Cqc to help identify and correct the failings of the surgery and management plan that is in place . Many of the same team are in place as were prior to covid , so it seems the surgery could get back to at least a pre Covid provision , with basically a change of mindset and consideration of the needs of patients . There is a place for econsult but it is not the appropriate provision for every patients needs . So back to some pre planned appointments ,etc etc would be helpful. With the current system far too many patients are attending a&e inappropriate as they can’t get access to a Gp appointment. When I have dropped into the surgery during surgery hours , I have never seen more that two patients in the waiting area. I believe there is a team of at least 4 fte Doctors employed . We know they are busy but patient consultation is part of their contract I should think . So lets hope we see a better service to the patients in 2024 whilst ensuring the Dr. Fulfil their duty to the patients and they also have good working conditions.
Visited December 2023
Brunswick Park Medical Practice has not yet replied.
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Review titled Unpredictable
Rated 2 stars out of 5
by Javida Lodhi - Posted on 23 November 2023
Everytime I tried to book for GP online, it says, my maximum appointment has been used. By who. I have no idea. My record shows date 20th Nov 23. I haven't seen anyone. My hospital appointment dates are included as Gp appointment. Can someone explain. Please. When did I last time saw someone face to face. How did I use my maximum appointments. I am confused.
Visited November 2023
Brunswick Park Medical Practice has not yet replied.
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Review titled Poor service and organisation
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2023
I had initially called Brunswick Park Medical practise to get a doctors note for a long standing condition I have that was causing me complications. When getting through to the receptionist, they seemed as though they did not care about the nature of my call because I got the impression they were trying to get me off of the phone. This was because no matter what I needed help with, the answer was always to 'do an e-consult'. This was simply not applicable because all the receptionist had to do was read the notes left by the doctor that would mention what they needed to do and it would have given them the answers. When I mentioned this to them, they would kiss their teeth as if it was a task to answer my queries. This seems to be a theme whenever I have to contact my GP, which makes dealing with my condition very difficult.
Visited November 2023
Brunswick Park Medical Practice has not yet replied.
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Review titled Superb Response
Rated 5 stars out of 5
by Jeremy Shotts - Posted on 06 October 2023
Some potentially troubling symptoms following recent heart surgery. The GP assigned was extremely understanding and diligent in investigating and considering all the potential causes. She was reassuring and provided sensible options for applying the precautionary principle in case a bacterial infection was involved. I felt both reassured and supported in being given options depending on whether symptoms improved or worsened. Could not recommend more highly. Exemplary GP service.
Visited October 2023
Brunswick Park Medical Practice has not yet replied.
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Review titled Fabulous Staff
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2023
The staff at Brunswick are really helpful I have for my family made several calls about different things, and the staff have always gone out of there way to help I always have a positive attitude with them and never get frustrated or angry. They are doing there jobs to the best of there ability in stressful NHS conditions If every patient was patient and kind everyone would have a same outcome I have and I know that that isn’t the case Rudeness get you now where
Visited October 2023
Brunswick Park Medical Practice has not yet replied.
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Review titled Great band caring
Rated 5 stars out of 5
by Solvig Krause - Posted on 03 October 2023
I had to make an emergency appointment following a week’s diarrhea and bad abdominal pain . The doctor I had seen took more time and care I have seen and experienced in many many years . She really took time to investigate and even rang my surgeon following an endoscopy to exclude any post procedure problems . I felt in very good hands and after recommending to go straight to A & E which I did, the pain was seen to immediately after receiving various intravenous drips. I felt like a new person in the morning again. Generally when I call in , there is always a friendly voice on the other site of the phone . I now changed my surgery 3 x within a year but confident, I have found the perfect surgery practice for me .
Visited September 2023
Brunswick Park Medical Practice has not yet replied.
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Review titled Absolute joke of a practice
Rated 1 star out of 5
by Mehran - Posted on 22 August 2023
This practice has been the worse ever practice I have ever signed up for. I sent an image of my acne as requested and they never even called me back until I called them two days later when the doctor should have called me, this is not patient centered care at all. When I then got my antibiotics, the dose is incorrect. I’ve called again and then it took me ages to even clarify if the dose is correct
Visited August 2023
Brunswick Park Medical Practice has not yet replied.
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Review titled Impressed
Rated 5 stars out of 5
by H Tyrimos - Posted on 18 August 2023
I must say that I’m very impressed with the appointment system at the practice - submitted econsult and had response promptly and appt the same same. All we hear is GP appts difficult to get but I can honestly say on multiple occasions the econsults for my family have been dealt with very promptly and efficiently. Always feel doctors are thorough and caring. I’ve been with the practice fir many years and very happy with the whole service.
Visited August 2023
Review titled Brunswick Park Medical Practice
Replied on 09 October 2023
Dear H Tyrimos Thank you for sharing your positive experience and we are pleased you and your family are happy with our service and the medical care from our doctors, healthcare staff and an efficient and supportive service from our administrative staff team. We are very fortunate and proud to have an excellent team, both clinical and non-clinical, who are conscientious and dedicated to providing a high quality healthcare service to our patients. We have worked very hard to ensure our systems and procedures are robust and make the patient journey seamless. Whether you access the eConsult online system via our website or through the NHS app on your mobile phone, our eConsult system is the most effective and efficient way of contacting the practice for medical or administrative enquiries/ We review and action your eConsult enquiry quickly, usually within 24 hours, and respond accordingly to offer you an appointment or other service as necessary. We work hard to ensure our systems and procedures are streamlined and tailored to the needs of our patients and to offer our patients the best possible care and service. All our staff receive regular training and maintain and expand their clinical skills and knowledge. Our team attend regular training, such as customer service skills training and also complete their mandatory training periodically. We hold regular clinical and administrative meetings where we discuss and review our service, and make improvements as required, to meet the needs of our patients, and ensure we provide a caring, inclusive and tailored healthcare service. We value your feedback and the opportunity to hear your views. Toulla Trupia, Practice Manager