Broad Street Health Centre - Ratings and reviews
Reviews
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Review titled No proper appointments available
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2024
No urgent emergency appointment available if need one in broad street mall NHS I tried yesterday and tried calling 111 to give me appointment in my GP waste of time calling 111 call three times public is not getting proper service.
Visited March 2024
Review titled Broad Street Health Centre
Replied on 02 April 2024
Dear Patient, I am sorry to hear that your recent experience with us did not meet your expectations. Please can you email the practice directly with the specific details to bobicb-bw.bshc@nhs.net so that we can investigate and respond to you personally. Thank you The BSHC Team
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Review titled Very rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2024
I called yesterday to book appointment to speak to my gp about some health issues and receptionist refused to book appointment.she was really rude and says this can not be done by appointment .at least we have the right to book appointment with gp to discuss any concerns about your health.
Visited March 2024
Review titled Broad Street Health Centre
Replied on 20 March 2024
Dear Patient, I am sorry to hear that your recent experience with us did not meet your expectations. Please can you email the practice directly with the specific details to bobicb-bw.bshc@nhs.net so that we can investigate and respond to you personally. Thank you. BSHC Team
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Review titled Denied appointment when reached GP for asthma
Rated 3 stars out of 5
by Jayaprabha - Posted on 20 March 2024
I had asked for an appointment for getting my inhaler as I am using it for past 10 years. My current inhaler which I had with me from India is getting over and I had asked for an appointment for getting prescription as no pharmacy is giving out inhaler without prescription. I am registered with Broad Street mall GP for 2 years and paying all my NI but was sent back saying I need to take a full medication review and the next appointment was at Apr 11. This is really disappointing that a person with shortness of breath was sent back with an appointment date for next month!!! The next option given to me was to again return on the next day for getting an appointment. This is really frustrating and I am mentally stressed and anxious about my inhaler getting over.
Visited March 2024
Review titled Broad Street Health Centre
Replied on 20 March 2024
Dear Jayaprabha, I am sorry to hear that your recent experience with us did not meet your expectations. Please can you email the practice directly with the specific details to bobicb-bw.bshc@nhs.net so that we can investigate and respond to you personally. Thank you The BSHC Team
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Review titled Missed appointment and Gp not willing to take case
Rated 4 stars out of 5
by Maryam - Posted on 20 March 2024
I called on a Monday to have a telephone appointment but the clinician I spoke to booked a face to face appointment for a swab test the following day but unfortunately I was 10mins late due to my pregnancy circumstances and because the receptionist don’t want to hear excuses I couldn’t explain myself which I got a letter about missed appointments which I attended but was late. I called the next day, waited 30mins on queue and got an evening appointment and it was a male GP available but the previous GP already told me I could take the swab sample myself if I wasn’t comfortable with a male GP taking it which was perfect by me. I got a call back from the receptionist saying the male GP can’t take the case and I tried explaining I will take the sample myself or if he could atleast book me another appointment for the next day but was negative. Was re-asked to callback which will be on Thursday to book an appointment or come in physically to book one which I feel it’s unfair considering my situation
Visited March 2024
Review titled Broad Street Health Centre
Replied on 20 March 2024
Dear Maryam, I am sorry to hear that your recent experience with us did not meet your expectations. The management team will contact you shortly. Thank you The BSHC Team
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Review titled Autism trained
Rated 4 stars out of 5
by Anonymous - Posted on 25 February 2024
I attended urgent care appointments with my daughter who is being assessed for autism. I mentioned this and she received responsive, impressive care which demonstrated that the healthcare practitioners we saw understood autism and how that impacted her care needs. We felt welcome and listened to. Thank you.
Visited February 2024
Review titled Broad Street Health Centre
Replied on 20 March 2024
Dear Patient. Thank you very much for your comments. This service (Broad Street Health Centre) is not the Reading Urgent Care Centre, they are a different service to our GP Practice. We will forward your comments to the RUCC. Thank you The Team, BSHC
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Review titled Getting even worse.
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2024
The operation of this surgery has been taken over by another practice. It has taken another step down following on from this. Coincidentally, the other practice has recently improved from its very poor performance. I suspect that they have simply moved resourcing from one to another.
Visited January 2024
Review titled Broad Street Health Centre
Replied on 20 March 2024
Dear Patient, I am sorry to hear that your recent experience with us did not meet your expectations. Please can you email the practice directly with the specific details to bobicb-bw.bshc@nhs.net so that we can investigate and respond to you personally. Thank you The BSHC Team
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Review titled Not walk in
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2023
I went Bupa online doc said I should go to go there immediately for chest pains. At the urgent care counter 4:20 pm I was told the NHS website is wrong its not a walk in centre and even if it was it has no appointments for urgent care either. The main signage no longer talks about it being a walk-in centre so I am very confused by the advice on this page.
Visited November 2023
Review titled Broad Street Health Centre
Replied on 20 March 2024
Dear Patient. Thank you very much for your comments. This service (Broad Street Health Centre) is not the Reading Urgent Care Centre, they are a different service to our GP Practice. We will forward your comments to the RUCC. Thank you The Team, BSHC
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Review titled Was good. Now average at best and getting worse.
Rated 3 stars out of 5
by Anonymous - Posted on 31 October 2023
Appointments are a nightmare like everywhere now. They've stopped the extremely useful late appointments. Now they've started putting prescription renewals on automatic with all the problems that's going to end up introducing when it gets messed up. Also makes it awkward to request it to a different Pharmacy as you don't know exactly when it will be sent through. Not that they care, they just want to avoid any work.
Visited October 2023
Review titled Broad Street Health Centre
Replied on 20 March 2024
Dear Patient, I am sorry to hear that your recent experience with us did not meet your expectations. Please can you email the practice directly with the specific details to bobicb-bw.bshc@nhs.net so that we can investigate and respond to you personally. Thank you The BSHC Team
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Review titled All Round Excellence
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2023
Receptionists, nurses and GP's have been consistently excellent in every possible way. Today was no exception for my on time appointment at 09.10 with the receptionists and the GP being really helpful as always. Thank you!
Visited October 2023
Review titled Broad Street Health Centre
Replied on 20 March 2024
Dear Patient. Thank you very much for your comments. We are glad you had a good experience from our Service and will pass your kind comments on to our GPs, nurses and receptionists. Thank you The Team, BSHC
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Review titled Burearocracy gone maed
Rated 1 star out of 5
by D P Dancr - Posted on 10 July 2023
I went there today at 4.30 pm to be told that I could not been seen today and was asked to return tomorrow. I tried to book an appointment for tomorrow but this was refused. Service of This level is totally unacceptble and I shall be bringing this to the attention of my MP.
Visited July 2023
Review titled Broad Street Health Centre
Replied on 20 March 2024
Dear Patient. Thank you very much for your comments. This service (Broad Street Health Centre) is not the Reading Urgent Care Centre, they are a different service to our GP Practice. We will forward your comments to the RUCC. Thank you The Team, BSHC