Bridge View Medical Group
Southwick Health Centre, The Green, Southwick, Sunderland, Tyne and Wear, SR5 2LTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Grateful patient
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2023
I seen my diabetic nurse for my regular check up blood pressure. Blood test and found out I'm back to being pre diabetic which I'm extremely happy. The nurse always gives fantastic advice and I'm very happy with the treatment I've been given
Visited September 2023
Review titled Bridge View Medical Group
Replied on 25 September 2023
Dear Patient,, Thank you for your feedback, it is greatly appreciated. We continue to make sure our patient's have the best experience possible while at the surgery. Many Thanks Bridge View Medical Group
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Review titled Review
Rated 5 stars out of 5
by Michael Rose - Posted on 14 September 2023
Missed my appointment yesterday and was given an appointment for today . The telephonist was very helpful . As missing my previous appointment was not my fault
Visited September 2023
Review titled Bridge View Medical Group
Replied on 25 September 2023
Dear Mr Rose, Thank you for your feedback, it is greatly appreciated. We continue to make sure our patient's have the best experience possible while at the surgery. Many Thanks Bridge View Medical Group
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Review titled Great practice
Rated 5 stars out of 5
by Tony - Posted on 15 September 2023
I had a telephone consultation at 8.45 am then a appointment at the surgery at 10.00 am when a prescription was sent to my local chemist
Visited September 2023
Review titled Bridge View Medical Group
Replied on 25 September 2023
Dear Tony, Thank you for your feedback, it is greatly appreciated. We continue to make sure our patient's have the best experience possible while at the surgery. Many Thanks Bridge View Medical Group
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Review titled (More for your info - not likely to be published)
Rated 3 stars out of 5
by Anonymous - Posted on 24 August 2023
I had an appointment with a F Y 2 Doc yesterday and let's say "I got the impression he'd only been on this bit of rotation for 2 days". (Well, waiting outside office while he 'writes up previous/revises next' is not within the 10mins given per patient appointment was a bit of a clue...) I assumed I got him as it was a follow up to e-Consult and he had time to do 'research' as most info was with him already. He seemed to be struggling with E M S, (although he apologised for not seeming to pay me enough attention) and the concept of 'one symptom' is not always the first thing that's mentioned but the most relevant to 'guiding along a diagnosis pathway'. Systemic signs of 'active malady' should direct thinking over 'what patient first mentions'. Any patterns/references to past e-consult/history were not 'incorporated into the thinking' and when I preempt the questions (Is there this/that?) because I know the questions should be acknowledged instead of me being asked those same questions 3 or 4 times within the consultation. I know the brain is working along 'ask X - get answer Y/Z - follow flow to end of diagnostic flowchart revised in their head' so it's not personal, just needs to build up experience and skills and that will click into place. Not stating he's dangerous but 'lacking in confidence'. GPs are about many comorbidity patients (not all of them as knowledgable/engaged as myself) but felt he needs more 'easily diagnosed patients' in order to build up his confidence and practice his way around the system for a while. By doing this, you have increased your own workload as patients will have to return 'to get stuff sorted' and your other trainers/partners have to sacrifice more time in supporting them. It's not your fault and there's no blame but let's say that a long wait for an appointment which still doesn't help isn't going to get your workload easier.
Visited August 2023
Review titled Bridge View Medical Group
Replied on 24 November 2023
Dear Patient, Thank you for your comment. We take all feedback on board. Yours sincerely Bridge View Medical Group
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Review titled Great doctor
Rated 5 stars out of 5
by Malcolm Wilson Higgins - Posted on 18 August 2023
Visited Wed 16/08/2023 to explain my concerns about my medication. The doctor was very empathetic and assured me about the concerns I have. I came away reassured about my case and thanked the doctor accordingly.
Visited August 2023
Review titled Bridge View Medical Group
Replied on 21 August 2023
Dr Mr Higgins, Thank you for your feedback, it is greatly appreciated. This feedback will be passed to the clinician. Many Thanks
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Review titled Good practice
Rated 5 stars out of 5
by kathleen baxter - Posted on 14 July 2023
Really helpful pleasent and listened and very caring nothing was a problem for them would recommend them all my friends
Visited July 2023
Review titled Bridge View Medical Group
Replied on 21 August 2023
Dr Mrs Baxter, Thank you for your feedback, it is greatly appreciated. We continue to make sure our patient's have the best experience possible while at the surgery. Many Thanks
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2023
Always excellent, friendly and professional service, as a minority I have never been made to feel different but felt welcomed and regarded this is 4yrs ongoing!
Visited June 2023
Review titled Bridge View Medical Group
Replied on 21 August 2023
Dear Patient, Thank you for your feedback, it is greatly appreciated. We continue to make sure our patient's have the best experience they can at the surgery. Many Thanks
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Review titled Ear infection
Rated 5 stars out of 5
by John Thirlwell - Posted on 15 June 2023
Excellent through out my whole treatment. Seen very quickly and diagnosed. Well informed about appointment date. Very happy with service.
Visited June 2023
Review titled Bridge View Medical Group
Replied on 21 August 2023
Dr Mr Thirlwell, Thank you for your feedback, it is greatly appreciated. We continue to make sure our patient's have the best experience possible at the surgery. Many Thanks
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Review titled Exellent Practice
Rated 5 stars out of 5
by ANDREW TRILSBACH - Posted on 05 June 2023
Friday I attended to leave a blood test again and I didn't have to wait and the nurse talked to me about my diabetes and praised me for giving up smoking which was 16 months ago and I was only there 20 minutes, I also never have difficulty getting an appointment, many thanks.
Visited May 2023
Review titled Bridge View Medical Group
Replied on 21 August 2023
Dear Mr Trilsbach, Thank you for your feedback, it is greatly appreciated. This feedback will be passed onto the nurse. Many Thanks
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Review titled Disappointing
Rated 1 star out of 5
by Janet Laverick - Posted on 25 April 2023
After being a patient here my whole life (60yrs) I have left this practice. This practice has rapidly gone down hill in recent years. Appointments are none exist, the Doctors are elusive and there is no care or pride in any of their work. If you actually do get through on the phone, you have to get past the uncaring, snippy person on the other end but usually it's to be told there are no appointments and to start the whole sorry procedure the next day. It's disappointing that a once caring, professional and personable practice has been reduced to a telephonist nightmare. I'm mindful that the NHS is in crisis at the moment but there is no excuse for the lack of care and empathy that this practice shows now. The patient's here are now just a number.
Visited April 2023
Review titled Bridge View Medical Group
Replied on 25 September 2023
Dear Mrs Laverick, Thank you for your feedback. We are sorry to hear that you are unhappy with your experience at the surgery. Please contact the surgery and we can discuss this further with you. Many Thanks Bridge View Medical Group