Bennetts End Surgery
Gatecroft, Hemel Hempstead, Hertfordshire, HP3 9LYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled impossible to get help
Rated 1 star out of 5
by martin le-fort - Posted on 11 May 2024
the GP will only handle appointments over the webisite and not over the phone or in person as well as only handling one symptom at a time, they also never contact you regarding referuls and so on. due to this it take almost up to a year just for me to get help i need and since court is involved its only gotten harder as well as the fact i have not been told if or when i can get help and my mental and physical health declines way faster then they are willing to help.
Visited May 2024
Bennetts End Surgery has not yet replied.
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Review titled Excellent GP
Rated 5 stars out of 5
by Worried Granny - Posted on 15 May 2024
Having contacted 111 about a poorly grandchild I was redirected to his Surgery. The GP who called me back managed to see us at the end of her busy day. She could not have been kinder, more friendly, thorough & approachable to my grandson & me. She immediately gained his trust. My fears were dealt with, but I was not made to feel that I had been wasting her time. Thank you so much. I am full of appreciation .
Visited May 2024
Bennetts End Surgery has not yet replied.
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Review titled 22 Years and Counting
Rated 5 stars out of 5
by Carrie - Posted on 23 May 2024
They've always been professional and friendly, made me felt heard, seen, and cared for. Even when I've gone to them saying it was something, but they knew as well as said it was something else which is was, they still listened, then got me on the right treatment. And i know for a fact if i ever had an issue that i could go to them with it and they would make sure it got resolved without being rude to me or treating me differently after as they're that professional and caring for their patients. And even though it's their job to look after us, they still look after us, they deserve our respect, a simple hello, how are you, and most importantly thank you. So Thank you to Bennetts End Surgery for always taking care of me!
Visited May 2024
Bennetts End Surgery has not yet replied.
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Review titled Disaster
Rated 1 star out of 5
by Adrian - Posted on 03 April 2024
What is the point of it? You start calling them at 8am sharp when they open, you are told by automated system that you are 16th in the queue, you wait for 48 minutes to get through, someone answers your phone just to be told you are unlucky and should try again tomorrow as there are no bookings left. If that was the NHS goal to deal with number of patients then missions accomplished I guess!
Visited April 2024
Bennetts End Surgery has not yet replied.
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Review titled Efficient once I got through
Rated 3 stars out of 5
by Brian Frank Worrell - Posted on 05 December 2023
Once I managed to talk to a doctor with a phone back appointment, things proceeded quickly and efficiently. Getting through in the first place is the difficulty and the on-line triage system didn't seem to work for me.
Visited December 2023
Bennetts End Surgery has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by pete rust - Posted on 06 December 2023
Doctors are spot on once you see them ! Administration and contactablity is dreadful long waits for answers and unhelpful, fill a form in when you go online out of order.
Visited December 2023
Bennetts End Surgery has not yet replied.
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Review titled A continuously stressful experience
Rated 1 star out of 5
by Tracy - Posted on 18 December 2023
I dread myself or my children needing anything from this surgery and do as much as possible to keep my interactions with them minimal. From my recent experiences they have changed their contact procedure again (several times over the last few years). Now you cannot phone or go in to get an appointment, you must complete the form online. Often this form is not working. Twice I have completed with no contact. Eventually I phoned and the receptionist filled it in over the phone and managed to get an appointment. My son's experience is that he has had a badly infected toe for over 11 weeks and 2 rounds of antibiotics, yet not a single doctor has looked at this in person. My own experience is the joy of trying to have a medication from an external consultant added to my regular prescriptions. We've sent letters and I've dropped them off in person but three months later, nothing. To contact them I must do it online (form is out of order) or call up after 2pm (phone line often says it is closed). When you can actually get through to see someone the doctors here are amazing, it's just that you have to endure the battle of endurance and wits to somehow contact them in the first place.
Visited December 2023
Bennetts End Surgery has not yet replied.
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Review titled Appointment difficultly
Rated 3 stars out of 5
by Caryl Burns - Posted on 23 November 2023
Difficult to obtain an appointment with Surgery, but after servuce very good.Speed of follow up Hospital appointment great
Visited November 2023
Bennetts End Surgery has not yet replied.
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Review titled Awful communication
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2023
Asked for ecg,blood pressure and bmi to be printed off cause they aren’t sending result off so I have resorted to hand taking them to my mental health team. They ended up printing blood tests from June rather then the recent ect done in October tbh a joke of a surgery been waiting four weeks for an appointment to have my ecg and get the results let alone the time from the adhd meds being prescribed very angry
Visited October 2023
Bennetts End Surgery has not yet replied.
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Review titled Excellent GP practice
Rated 5 stars out of 5
by Daisymay Ward - Posted on 13 October 2023
I am writing this review on reflection specifically of how impressed I have been this year relating to the treatment of my young child at Bennett’s End Surgery. The online medical request service is accessible and easy to use, and I am always contacted promptly regarding the medical issues my son has had. He is always seen is person when required or over the telephone where appropriate, on the same day. The GP who we’ve recently had a few appointments with is kind, thorough in his assessments and provides helpful advice. After seeing him I feel confident that my child’s medical problem is dealt with appropriately. I have also been able to see the same Dr for ongoing medical problems. The on site pharmacy is running well despite a recent fire, and the reception team are always helpful, polite and professional. As a parent I always feel confident, reassured and grateful for the service provided by Bennett’s End Surgery.
Visited October 2023
Bennetts End Surgery has not yet replied.