Belmont & Sherburn Medical Group - Ratings and reviews
Reviews
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Review titled Fantastic support
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2023
Last week I received a text asking if I was still a carer and if I needed any support. I replied to say I was and that I did need support. On Tuesday I was then contacted by a lovely lady who asked me how I was, spoke to me about being a carer, informed me of different services in the area and just took the time to talk to me. I have really been struggling with caring for my parents recently so this could not of come at a better time for me. She has since referred me onto another service and I have already been contacted. I’ve also received carers information leaflets in the post which I’m guessing are from the same lady. I wish I had caught this lady’s name but I hope this feedback gets back to her. She was outstanding in every single way. Her telephone manner how she listened to me and offered support. I must admit I have previously been very negative about the surgery but this whole experience has changed my mindset, to have staff like that working at the surgery is a testament.
Visited May 2023
Review titled Belmont & Sherburn Medical Group
Replied on 14 September 2023
Dear patient, thank you so much for taking the time to leave feedback from your recent experience. I believe this contact was with one of our fantastic Care Coordinators with whom I have shared your review. The Care Coordinator role is new to Primary Care and we have been able to develop this as we feel best suits our patients. It is great to hear that their work is having such a positive impact. Please do contact us if you need anything further, thanks again.
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Review titled Very good practice
Rated 5 stars out of 5
by Lynn - Posted on 16 February 2023
I recently attended both Sherburn and Belmont surgeries within a week, once for bloods in prep for hospital and the next for a blood pressure test. From entering the surgery to being treated, I was met with 100% friendiness and respect from reception staff and the nurses. I admit, I have waited long times for GP phone calls in the past, but I've always received them, but I would recommend this practice to anyone living in the catchment areas.
Visited February 2023
Review titled Belmont & Sherburn Medical Group
Replied on 14 September 2023
Thank you for your feedback Lynn and for taking the time to write the review based on your recent visits. The feedback is shared with the teams and it has such a positive impact on the staff morale. Staff in all roles work hard to deliver a positive experience to our patients and it's lovely to hear that you would recommend us to others. Thanks again.
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Review titled Amazing Staff
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2023
I have used this surgery for a number of years now. It has improved so much. The staff are so helpful and good at their jobs. I have positive experiences with everyone from doctors, nurse practitioners, dispensary staff (who stayed open a couple of mins for me), receptionists. Thanks very much
Visited February 2023
Review titled Belmont & Sherburn Medical Group
Replied on 14 September 2023
Dear patient, thank you for taking the time to leave a review of the practice. It's great to hear such positive feedback and the staff are always so grateful. All staff work hard to provide a positive experience for our patients and it's lovely when our patients take the time to let us know. Thanks again.
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Review titled Beyond a joke
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2023
I have been on hold for over 2 and half hours from being 7th in the queue. Is it any wonder more and more people are having to ring 111 even when gp surgery's are open. Absolutely disgusting
Visited January 2023
Review titled Belmont & Sherburn Medical Group
Replied on 04 January 2023
Dear patient, Thank you for taking your time to comment on your recent experience when calling the practice. The surgery was closed on Monday 2nd January 2023 for the bank holiday. I appreciate you raising this issue, I have since contacted the telecoms provider to inform them that there was no message on informing you that we were closed, I have asked that all future bank holiday closures are transferred to the appropriate signposting message for patients. Please accept our apologies for this experience.
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2022
I requested an online prescription and was advised that I needed a medication review before this could be dispensed. I requested a telephone consultation as I work full time and was advised I would be called at 8:30am the following morning. By lunchtime I had not had a call and rang the surgery to rearrange my appointment and was told that I couldn't have a time slot for telephone appointments and the next face to face appointment was in 10 days time. The receptionist booked me back in for telephone review the next day requesting an early appointment due to work commitments. I received a call after 12pm the next day at a time when I said I was unavailable and subsequently missed the appointment. After 20 minutes in the queue to rebook the appointment, I still don't have an appointment or any medication. Disgusting service.
Visited November 2022
Review titled Belmont & Sherburn Medical Group
Replied on 04 January 2023
Dear patient, Thank you for taking the time to comment on your experience at our surgery. I am sorry to learn of your dissatisfaction from your recent encounter when ordering your medications. We will discuss your comments at our next clinical and admin meetings to ensure that we learn from these experiences. Thank you again and apologies on behalf of the practice.
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Review titled Very impressed !
Rated 5 stars out of 5
by Heather - Posted on 21 November 2022
I walked into the surgery and was met by smiling faces , had an appointment within 2 days . The Dr I saw was incredibly thorough in his examination and questions . I have had tests , and follow up appointments all with same warm approach . The infection I had is now sorted . I was treated with courtesy , kindness and professionalism . Thank you to all the staff !
Visited September 2022
Review titled Belmont & Sherburn Medical Group
Replied on 04 January 2023
Dear patient, Thank you for taking the time to comment on your experience at our surgery. I am grateful that you have shared your positive feedback and I will share this with the team. The staff work very hard, often under extreme pressures. Receiving this positive feedback will give them a great boost! Thanks again.
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Review titled Another awful experience
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2022
Got sent a letter advising to get in touch but not why. Phoned and finally got through after a long wait to be told they had no record of the letter being sent. Went into the surgery, same answer. Advised to bring letter in. Did that too and still no idea. I asked if it was about recent test results and was told no. Eventually they said "if it was important I'm sure we would've called you". Highly doubt that but left it and checked my test results on the NHS app where I found an abnormal result on a key test that needed urgent action as it was a potential cancer marker. Thankfully the action requested had already been taken thanks to the Nurse Practitioner booking it at the same time as the tests due to waiting times and to "cover all bases". Good job they did really. Fuming.
Visited September 2022
Review titled Belmont & Sherburn Medical Group
Replied on 04 January 2023
Dear patient, Thank you for taking the time to comment on your experience at our surgery. I am sorry to learn of your dissatisfaction in our communications with you during your recent encounter. We will discuss your comments at our next admin meeting to ensure that we learn from these experiences. Thank you again and apologies on behalf of the practice.
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Review titled Opening times are straight up lies
Rated 2 stars out of 5
by Anonymous - Posted on 21 July 2022
Thursdays the surgery is supposed to be open from 8:15am to 5pm. Try calling them at any time on a Thursday and you'll get "The surgery is now closed". Why? If you're not open on Thursdays then either change your opening times, or tell us why on the answering machine.
Visited July 2022
Belmont & Sherburn Medical Group has not yet replied.
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Review titled Terrible service
Rated 2 stars out of 5
by Anonymous - Posted on 12 July 2022
Waiting in all day as doctor supposed to be phoning rang at 5pm to be told I would be contacted before 6pm. I have mental issues and waiting for blood test results this is terrible service.
Visited July 2022
Belmont & Sherburn Medical Group has not yet replied.
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Review titled A grateful patient
Rated 5 stars out of 5
by A grateful patient - Posted on 29 July 2022
I wanted to share my ongoing experiences at the Belmont surgery. In recent weeks I have unfortunately had to have a lot of input from my surgery due to a procedure I had in hospital. I need regular dressings from the nurses at the Belmont surgery. Both of the nurses who work there are fantastic!! I wanted to give positive feedback where it’s due, because I feel they are both a credit to the surgery and with the bad press the NHS is getting at present I felt it should be known that I have had second to none care. Nothing is too much trouble for them and they have even sorted prescriptions for me! They are always chatty, friendly and make me feel very welcome at my appointments which is nice for a patient especially when I feel like a burden to the NHS appointment system. Keep up the great work ladiess and thank you bothg .
Visited July 2022
Belmont & Sherburn Medical Group has not yet replied.