Beechfield Medical Centre - Ratings and reviews
Reviews
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Review titled Very smooth & speedy response
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2023
Have used the online services for the first time. Within a relatively short time of completing the online form I was contacted by a medical secretary and the nurse practitioner and appointment was made for me to see a physiotherapist the next day. I must say I was not only very impressed with the quick response I had, but also the efficiency and professionalism of the practice and the staff. Brilliant all round!
Visited February 2023
Review titled Beechfield Medical Centre
Replied on 08 February 2023
Dear Patient, Thank you for your review and kind words regarding our staff. I am pleased to hear that you had a positive experience at the practice and will be sure to pass your comments on to the team who I know will really appreciate them. Kind Regards, Melissa - Practice Manager
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Review titled Blood test results not acted upon
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
Yet again early this year a blood test indicated abormal thyroid related results. I had to request this test, never routinely sent. Only checking on my nhs app lets me know there's an issue. No mention of a repeat test or change to medication. I was in the same situation between 2019 & 2022 whereby levels were constantly shown to be abnormal. Only a trip when unwell with serious related symptoms meant that medication was finally reviewed. I have no faith in them so moving GP
Visited February 2023
Review titled Beechfield Medical Centre
Replied on 17 April 2023
Dear Patient, Thank you for taking the time to leave a review. I am sorry that our services fell short of your expectations in this instance and for any upset and frustration this has caused you. If you wish to discuss your individual experience in more detail, please do contact the practice directly. Kind Regards, Melissa - Practice Manager
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Review titled Made to feel comfortable
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2023
The nurse I saw for my appointment was very friendly and of a caring nature. This nurse took the time to listen to my worries and I never felt rushed. It was the best experience I have had with any GP practice. I want to thank this nurse again for everything she did at my appointment. This nurse is an asset to the practice.
Visited January 2023
Review titled Beechfield Medical Centre
Replied on 08 February 2023
Dear Patient, Thank you for your review and kind words regarding our staff. I am pleased to hear that you had a positive experience at the practice and will be sure to pass your comments on to the team who I know will really appreciate them. Kind Regards, Melissa - Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Gabriela B - Posted on 05 January 2023
For the last few months, i contacted my GP practice for my son,my self and my husband. I always received grate advice, the doctors, nursers and other medical staff are kind,very polite, making me to feel safe.Moreover, they are so professional and kind, giving me the time to talk, reassuring me in good maner and with nice words which is grate when we get stressed and worry . Also, they always offer at least a telephone consultation which is grate at this hard NHS time. I really thank to all of the staf and i really appreciate all you support. With gratitude Gabriela Buia
Visited January 2023
Review titled Beechfield Medical Centre
Replied on 19 January 2023
Dear Gabriela, Thankyou so much for taking the time to leave such a glowing review. I am pleased to hear that you have had such a positive experience with our practice in relation to your families health recently, and hope that we can continue to provide you with 5 star care. I will be sure to pass your comments on to the team, who will surely appreciate them. Kind Regards, Melissa - Practice Manager
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Review titled Great staff if you can get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 13 December 2022
Tried to book an emergency appointment, was told there were none left and to try again tomorrow or contact 111. Worried about my symptoms so did go to 111 online and the answer was get an emergency appointment with your GP. On the phone to the surgery at 08.00 - 37th in the queue. The quality of the staff does not mean much if you cannot actually get to see some one
Visited December 2022
Review titled Beechfield Medical Centre
Replied on 22 December 2022
Dear Patient, Thank you for taking the time to leave a review. I am sorry that our services fell short of your expectations in this instance and for any upset and frustration this has caused you. If you wish to discuss your individual experience in more detail, please do contact the practice directly. Kind Regards, Melissa - Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Karl Cannon - Posted on 22 November 2022
Thankyou for the great care and service you provide, especially at these challenging times. The NHS are the best in the World. Thankyou for looking after all of us, especially Karl.
Visited November 2022
Review titled Beechfield Medical Centre
Replied on 02 December 2022
Dear Karl, Thank you for taking the time to leave such a lovely review. I am pleased to hear you had a positive experience at the practice, and I will make sure your comments are passed on to the team who will really appreciate your feedback. Kind Regards, Melissa - Practice Manager
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Review titled Very happy with my treatment
Rated 5 stars out of 5
by Sylvia Hayden - Posted on 14 November 2022
I had a problem with my medication and I spoke with one of the ladies at the reception, the way that she helped me with my problem was so amazing she reassured me and sorted my issue with kindness and great help. It left me with such faith in the way she spoke to me and her understanding was so helpful, the issue was sorted and I really appreciate everything that she did for me, it’s so nice to speak with someone who took her time to listen and then resolve the problem, I really could not have been treated with more care and understanding it restored my faith in people. Unfortunately because I was so emotional about what had happened I can’t remember her name but I will never forget her kindness and would just like to say that I am so very thankful for her help and attention. This lady is an asset to my surgery so again I am so very thankful for her help and kindness. Mrs Sylvia Hayden
Visited November 2022
Review titled Beechfield Medical Centre
Replied on 16 November 2022
Dear Sylvia, Thank you so much for taking the time leave such a lovely review. I am pleased to hear that your medication issue was resolved, and that you had such a positive experience. I will be sure to pass on your comments to the team, who I know will really appreciate your kind words. Kind Regards, Melissa Practice Manager
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Review titled why waist people time
Rated 2 stars out of 5
by Angie Brabyn - Posted on 29 November 2022
Today 29/11/2022 I rang the surgery. Need medical assistance for a family member, when I rang, I was 9th in the que - you all know how it works.... eventually I was number 1 in the que - that took 14 minutes. On answering the call, I was told no more appointments available for today ring back tomorrow or try 111. question - why tell me I'm 9th in the que why not say, no more appoints available today ring 111?? so, frustration and time wasting for everyone what a waste of NHS resource having that phone 'manned' when all they are going to say is ring back 2mora or ring 111, a recorded message could say that, and the person could then be put to much more productive use.
Visited November 2022
Review titled Beechfield Medical Centre
Replied on 05 December 2022
Dear Angie, Thank you for taking the time to leave us a review. I am sorry to hear that your experience was not satisfactory on this occasion. Unfortunately, we do have a limited number of appointments each day and are not able to see or speak to every patient who contacts us. Our telephone lines are open between 8am and 6.30pm so that patients can contact us with all manner of enquiries, not limited to appointment requests. Our team remain available on the telephone lines for this purpose, and should an appointment become available due to a cancellation, they are also then able to offer this out if required. There are many other avenues that patients such as yourself can access medical care when we are closed, or at capacity, including the assistance of NHS 111. Please accept my genuine apologythat our services fell short of your expectations in this instance and for any upset and frustration this has caused you. Should you wish to discuss this further, please feel free to contact me at the practice on 01775 724088. Kind Regards, Melissa - Practice Manager
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Review titled Fantastic practise
Rated 5 stars out of 5
by Anonymous - Posted on 22 October 2022
The building is modern and very clean and bright. Simple patient waiting system across two floors with the doctor coming out to call you in. They had new technology so I have my oxygen levels etc tested whilst sitting in the chair using a device on my finger! Called in the morning, had a call back within an hour and was asked to attend the surgery within two hours. The doctor was very patient, took his time to talk to me and rather than fob me off with antibiotics, offered an alter treatment to try. He was polite, never made me feel rushed and was very nice and extremely thorough. I am new to the area and I was amazed at the service I got, and the fact that I had a basic MOT whilst I was visiting. I hadn’t previously seen a doctor for at least two years! I am so pleased to enrol at this surgery as I feel that if I needed them again, I would get support and be able to actually see a real doctor that would take the time to help. The receptionist was very helpful and very kind. The place was immaculately clean and offered plenty of space for waiting patients. I was really impressed with it all.
Visited October 2022
Review titled Beechfield Medical Centre
Replied on 22 October 2022
Dear Patient, Thank you so much for your wonderful review. We are pleased to hear that you had such a positive experience with our practice, and I will be sure to pass your comments on to the team who will really appreciate your feedback. Kind Regards, Melissa - Practice Manager
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2022
I do not recommend. There was very bad service at the reception desk. When I don't come, it's empty. They don't want to make an appointment face to face. When you get an interview with the doctor, he asks what he needs from him or Jsk can help me. As I say what I need. It won't help. I have to go privately because doctors don't want help. Wages so much on nhs. And there is no help of any kind. These are just some kind of joke. I don't know what happened to the medica center. But it's very bad now. It used to be different. And now they have patients somewhere
Visited October 2022
Review titled Beechfield Medical Centre
Replied on 28 October 2022
Dear Patient, Thank you for your feedback. I am sorry to hear that you have not been satisfied with our service. If you would like to discuss your personal experience in more detail, please contact the practice directly and I would be happy to speak to you and address any issues you may have. Kind Regards, Melissa Practice Manager