BARTON HOUSE GROUP PRACTICE
233 Albion Road, Stoke Newington, London, Greater London, N16 9JTContact details and opening times
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Reviews
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Review titled I felt I was not important as a service user
by Greentree - Posted on 15 August 2023
I felt the nurse was unprepared. They got labels wrong on bottles, took off plastic gloves to reattach and change labels, risking contaminating samples. They took my weight but when I asked if it was in the normal range, they did not tell me, as they said they did not have their glasses on. Their glasses were in a case beside them. I was shocked and bemused by the nurse's attitude. At reception I was left standing with my stool test whilst in the back section people checked their mobile phones and chatted. No-one came for five mins. I felt I was not important as a service user. That staff seemed to be busy with their own private preoccupations.
Visited August 2023
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Review titled BARTON HOUSE GROUP PRACTICE
Replied on 15 August 2023
Thank you for sharing your feedback regarding your recent experience at our practice. We sincerely apologize for the concerns you've raised, and we take your feedback seriously as it provides valuable insights for improvement. We deeply regret that the nurse's preparation and attention to detail fell short of our high standards. Your well-being and safety are our top priorities, and we recognize the importance of proper handling and labelling of samples. We take your concerns about the potential risk of contamination very seriously and will ensure that proper protocols are reinforced. We also apologize for the oversight in not providing you with the information you requested about your weight. Every patient's inquiry is important, and we regret any misunderstanding that may have occurred. Regarding your experience at the reception, we sincerely apologize for any inconvenience you faced. We strive to create a welcoming and attentive environment for all our patients, and we deeply regret if you felt your needs were not adequately addressed. Your feedback highlights an area where we can certainly improve to ensure that every patient feels valued and attended to. Please know that your experience does not reflect the level of care and attention we aim to provide. We genuinely appreciate your feedback, and we are committed to taking steps to address these concerns and enhance our services.
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Review titled Great customer service and great healthcare
by earthej86 - Posted on 22 September 2023
Football hit my son's ear. Still bothering him 10 weeks later, so went back for a review. Being referred to ENT to get thoroughly checked. Son also bumped his head on back of the sofa and felt dizzy and blurring briefly the next day. Barton House very responsive. Very good at call backs and giving appointments. I think Barton House gives great customer service and great healthcare. I never feel rushed and I find everyone at the practice is approachable, thorough and genuinely kind and caring.
Visited August 2023
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Review titled BARTON HOUSE GROUP PRACTICE
Replied on 22 September 2023
Thank you for taking the time to share your experience with us. We're sorry to hear about your son's injury, but we're pleased that you found our services responsive and helpful. Your feedback regarding our call backs, appointment scheduling, and overall customer service is greatly appreciated. We strive to provide comprehensive and compassionate healthcare, and it's heartening to know that you felt well taken care of during your visits.
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Review titled Professional and sympathetic response
by centaurusnf76 - Posted on 05 September 2023
I filled in a request to see a GP online and was rung that evening with a date for a telephone appointment. The GP rang me early in the day and asked careful questions. After that he invited me for a face to face at the surgery that morning. I got a thorough health check which was hugely reassuring. I especially appreciated being seen so quickly in person. My health condition has caused me a lot of anxiety and the fast, professional and sympathetic response really helped me cope with that. Results of the tests havent all come through yet, but the process has been excellent and helped me manage the stress of being unwell much better.
Visited August 2023
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Review titled BARTON HOUSE GROUP PRACTICE
Replied on 05 September 2023
Thank you for sharing your recent experience with us. We appreciate hearing about your positive encounter with our team. We're dedicated to providing timely and comprehensive care to our patients, and it's wonderful to know that you received a prompt response to your online request and were offered a telephone appointment followed by a face-to-face visit when necessary. Your well-being and peace of mind are paramount to us, and we're thrilled to hear that our fast, professional, and sympathetic approach helped alleviate some of the anxiety associated with your health condition. Managing stress during illness can be challenging, and we're pleased that we could contribute to your overall well-being.
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Review titled Great service
by jazzwt65 - Posted on 21 September 2023
I had a leg injury that was dealt with within a matter of days by the physio at the practice. Great service to be able to self refer and not have to bother the GP. Also it was easier for me to go the practice rather than St Leonards which has happened in the past.
Visited August 2023
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Review titled BARTON HOUSE GROUP PRACTICE
Replied on 21 September 2023
Thank you for sharing your experience with us. We're pleased to hear that you had a positive and efficient experience with our physiotherapy services at the practice. Our self-referral option is designed to make it easier for patients like you to access the care you need promptly, without the need to go through the GP. We understand that convenience plays a significant role in healthcare, and we're glad that this approach worked well for you.
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Review titled Feeling looked after
by nitratesf95 - Posted on 13 July 2023
I have had a pain in the back of my head and behind my right eye for almost 2 weeks with intermittent kaleidoscope vision. As this was not getting any better I decided to visit my GP. The doctor gave me a thorough examination and all looked ok. However, as I am in my sixties and have never had migraines before, it was decided I should go for an MRI to make sure there had not been a small bleed in my brain and to check for anything unusual. The doctor referred me to the Homerton Hospital, gave me the printout with all my details on to hand in at the hospital, and I am waiting for an appointment. I felt very looked after by the doctor.
Visited July 2023
Provided by Care opinion
BARTON HOUSE GROUP PRACTICE has not yet replied.
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Review titled Excellent service.
by alphagw79 - Posted on 20 July 2023
The new booking system was clear and thorough. It enabled at appointment without delay or fuss. The appointment took place on time. It was a well informed discussion using all the information I had supplied. The doctor was clear, authoritative, caring and reassuring. I felt my concerns were understood and fully addressed. Excellent service.
Visited July 2023
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Review titled BARTON HOUSE GROUP PRACTICE
Replied on 20 July 2023
Thank you for sharing your feedback. We're delighted to hear that our new booking system met your expectations, enabling a hassle-free and timely appointment. We're glad that you felt your concerns were fully understood and addressed. We appreciate your kind words and look forward to providing you with continued excellent service.
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Review titled Access to care for autistic adults
by golftq99 - Posted on 08 August 2023
It’s one of the better GP practices with compassionate GP’s who make an effort to take patients seriously. However, there still needs to be significantly more training for working with high functioning autistic adults, and access to health care, as per the Westminster Report on the significant struggles faced by the autistic community within the NHS.
Visited July 2023
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Review titled BARTON HOUSE GROUP PRACTICE
Replied on 08 August 2023
Thank you for sharing your feedback about your experience with our GP practice. We are pleased to hear that you find our practice to be one of the better ones, and we are committed to providing compassionate care to all our patients. We value your input regarding working with high-functioning autistic adults. As a practice, we recognize the importance of continually improving our services to meet the needs of all our patients, including those within the autistic community. We will take your feedback seriously and work towards implementing more training to enhance our understanding and support for high-functioning autistic adults. We strive to create an inclusive and supportive environment for all patients, and your feedback is crucial in helping us achieve this goal.
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Review titled Difficult booking process
by controllerbs63 - Posted on 24 July 2023
I phoned to book a nurses appointment only to be told I can’t book them over the phone and should go to the surgery. I’m disabled and can’t walk far and this is difficult. The Receptionist sent an email to the nurses asking them to get back to me. They didn’t. Three days later someone rang me from the practice about another matter and I asked them if they could book the nurse for me and they said yes. After my appointment I asked the Receptionist how to book a nurses appointment and the rigmarole was so long and baffling I still have no idea how to do it. The old system of booking was terrible but this one is worse. You have to go to your medical history and fill out a long form to get an appointment two days later if you’re lucky whereas on the phone they look you up and automatically know about your history and give you a choice of appointment times. This new system closes at 4:00pm too. What about old people who can’t use the internet? I don't believe this been thought through properly.
Visited July 2023
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Review titled BARTON HOUSE GROUP PRACTICE
Replied on 24 July 2023
Thank you for sharing your feedback about your recent experience with our appointment booking system. We apologize for any inconvenience and difficulty you encountered during the process. We understand that there might have been some miscommunication regarding the appointment booking. Please note that all appointment booking inquiries must be processed by filling out the online form, whether by calling the surgery number, completing the form yourself, or seeking the receptionist's assistance in filling it out. There should have been no reason for you to be told to come to the surgery for this purpose, and we apologize for any confusion that led you to come in, especially considering your mobility challenges. Nevertheless, we will address these concerns internally to ensure this doesn't happen again. Regarding the delay in getting a response from the nurses and the complexity of the new system, your concerns have not gone unnoticed. We are actively reviewing our appointment booking process to find ways to improve accessibility and user-friendliness while also ensuring compliance with the NHS England's online form filing requirement. Our aim is to create a system that is more convenient for all patients, regardless of their technological familiarity. We value your experience with us, and we will work diligently to ensure that our booking process becomes more streamlined and accessible to everyone.
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Review titled Health check
by januaryds99 - Posted on 12 July 2023
I saw the practice nurse who was friendly professional and informative. I felt cared for and understood
Visited July 2023
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Review titled BARTON HOUSE GROUP PRACTICE
Replied on 12 July 2023
We're glad to hear that you had a positive experience with our practice nurse. Providing friendly, professional, and informative care is our priority. Your feedback is appreciated and motivates us to continue delivering quality care. Thank you for sharing your experience with us.
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Review titled Responsive and flexible
by statuscb84 - Posted on 10 July 2023
Receptionist phoned me to let me know I could have an appointment for my blood test and well women check at the same time, which was really helpful for me. Before that the only available appointments had been on different days. I also liked the new system of requesting an appointment, via the enquiry form. Much easier to use than the app. GP phoned me on the same day.
Visited July 2023
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Review titled BARTON HOUSE GROUP PRACTICE
Replied on 10 July 2023
Thank you for taking the time to provide us with your feedback. We are glad to hear that our receptionist was able to accommodate your request for a combined blood test and Well Women check appointment, making it more convenient for you. We understand the importance of streamlining appointments to save you time and effort. We appreciate your positive feedback on our new appointment request system via the enquiry form. We strive to make the process as user-friendly as possible, and we're delighted to hear that it was easier for you to use compared to the app. We're also pleased to know that the GP promptly contacted you on the same day.
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