BARTON HOUSE GROUP PRACTICE - Ratings and reviews
Reviews
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Review titled Flu Vaccination
by Michael R - Posted on 16 October 2023
I had a flu vaccination yesterday. The service was very efficient with no waiting time - basically a moving queue of people had the jab administered one at a time by a nurse while an admin colleague ticked off names on a computer. The downside was (1) there was absolutely no privacy so any questions asked of the nurse were heard by everyone in the queue and (2) no information was given on the vaccine administered, possible side effects etc (surely it would have been possible to give an A4 sheet to each person with information on the vaccine and what to do if any adverse side effects were experienced?).
Visited September 2023
Provided by Care opinion
BARTON HOUSE GROUP PRACTICE has not yet replied.
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Review titled Getting an appointment quickly
by Chukwudi827 - Posted on 07 September 2023
I was concerned about pain on my head. Phoned the hot line. Explained myself and i was told that a doctor will ring me. A doctor rang me within 2 hours and gave me an appointment.
Visited September 2023
Provided by Care opinion
Review titled BARTON HOUSE GROUP PRACTICE
Replied on 07 September 2023
Thank you for sharing your recent experience with us. We appreciate your feedback and are pleased to hear about your positive encounter with our service. We understand that concerns about your health can be worrying, and we're committed to providing prompt and efficient care. It's great to know that we were able to assist you promptly. Your well-being is our priority, and we're glad that a doctor was able to call you back within two hours and offer you an appointment.
Provided by Care opinion
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Review titled Long wait times
by footballye86 - Posted on 03 October 2023
It took me 50 mins to get through on the phone after missing a call saying I needed a face to face appointment but I couldn’t hear the rest of the message. When I finally got through I was told the person couldn’t help and that someone would call me back. Then when I went to the appointment I was nearly 40 mins late being seen. The doctor was really nice when I finally saw her, but I was so stressed about making it back in time for a work call that I was distracted during the consultation. I’ve also asked for my home address to be updated but it still hasn’t been, but I haven’t got the time to sit on hold to call the surgery to chase it up.
Visited September 2023
Provided by Care opinion
Review titled BARTON HOUSE GROUP PRACTICE
Replied on 03 October 2023
Thank you for sharing your recent experience with us. We apologize for the challenges you encountered, and we appreciate your patience and feedback. We understand that the phone wait time was longer than expected, and we regret any inconvenience this may have caused. We are continuously working on improving our phone system to reduce wait times and enhance the patient experience. We're also sorry to hear about the delay during your appointment, which understandably added to your stress. Your time is important to us, and we are working to ensure that appointments run more punctually. Regarding your address update, we apologize for any delay in processing your request. To expedite this process, please send us an email with your updated address details, and we will make the necessary changes as soon as possible. We understand that your time is valuable and will do our best to assist you promptly.
Provided by Care opinion
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Review titled The staff were lovely
by phoenixdp43 - Posted on 19 September 2023
Went for yearly jab, greeted well. The staff were lovely and the nurse did my jab.Then lady recording details said I was due a pneumonia jab. I was worried to have it done, but after hearing the nurse's personal experience I agreed.
Visited September 2023
Provided by Care opinion
Review titled BARTON HOUSE GROUP PRACTICE
Replied on 19 September 2023
Thank you for sharing your recent experience with us. We're delighted to hear that your visit for your yearly flu jab went well and that you were greeted warmly by our staff. It's wonderful to know that our team, including the nurse who administered your flu jab, provided excellent care. We appreciate your trust in their expertise. We also understand that considering a pneumonia jab can be a significant decision. We're here to provide the information and support you need to make informed healthcare choices. It's great to hear that the nurse's personal experience helped you feel more comfortable with this decision.
Provided by Care opinion
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Review titled Cervical screening smear test
by starbm35 - Posted on 25 September 2023
I had a cervical screening smear test in September I had one 6 months ago or 1 year ago abdominal ultrasound examination or something like that at the women’s hospital and they said something about ovarian cyst/ uterine fibroids. They were checking me at the women's hospital and I needed to make that appointment. The doctor said they couldn't see an appointment and that my last test was in 2021. I needed to make the booking at the women hospital not at Barton Health Centre I told the doctor that I have bleeding between periods, painful menstruation, pain during and bleeding after sex, blood clots during menstruation and I need a diagnosis to start to do something with that. They said that is normal for every woman. I think they were incompetent and just wanted to finish quickly with me. They said I don’t have ovarian cyst - how would they know that? They said that if I did have one they would have made another appointment for me. So they want me to make a new booking when I don’t have a period but when I had periods it was cancelled. I don't feel this was good. I believe I need a new appointment at the women's hospital for abdominal ultrasonography or something like last time.
Visited September 2023
Provided by Care opinion
Review titled BARTON HOUSE GROUP PRACTICE
Replied on 03 October 2023
hank you for sharing your concerns regarding your recent appointment. We're sorry to hear that you're experiencing health issues, and we understand your frustration with the process. For your abdominal ultrasound examination and concerns related to ovarian cysts and uterine fibroids, it appears there might be some confusion about the scheduling. Typically, a gynaecologist would handle such examinations, and we apologize for any inconvenience caused. We will make sure to assist you in scheduling the necessary appointment with a gynaecologist. It's crucial to address your symptoms and concerns properly, and we're here to support you in getting the care you need. Regarding your symptoms of bleeding between periods, painful menstruation, pain during and bleeding after sex, and blood clots during menstruation, it's essential that these issues are thoroughly evaluated. We take your concerns seriously, and we apologize if you felt rushed during your previous appointment. We will ensure that you receive the necessary assessment and diagnosis. To proceed and investigate the issues you've raised, please contact us by email nelondonicb.bartonhouse@nhs.net so that we can review your case comprehensively and assist you in scheduling a new appointment with a gynaecologist or any other necessary tests. We are committed to addressing your concerns and providing the appropriate care to help you manage your health effectively.
Provided by Care opinion
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Review titled Doctor checking my osteoarthritis
by atlasng64 - Posted on 06 October 2023
I wanted to check what I should do to stop my knee hurting at night: it wakes me up almost every night. And the doctor looked at it, checked it in the bed, and told me what medication to take.
Visited September 2023
Provided by Care opinion
Review titled BARTON HOUSE GROUP PRACTICE
Replied on 09 October 2023
Thank you for sharing your experience with us. We're glad to hear that you received a thorough evaluation and guidance from your doctor regarding your osteoarthritis.
Provided by Care opinion
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Review titled No calls received from the GP
by pluser67 - Posted on 25 September 2023
I'm frustrated as my GP was scheduled to call me. However I received 2 texts messages from my GP saying they tried calling me and couldn't reach me. I did not receive any missed calls from the GP. I didn't get any notification from Vodafone either that I'd had a missed call. I asked my colleagues to do a test missed call and my phone rang. My phone was beside me all the time. Now I'm on the phone call to my GP and 21 in the queue and its showing 47 minutes waiting time still not answered! I am very dismayed by this poor service. I feel like the GP didn't call me at all! I have not been very happy with this Practice as they keep changing GPs.
Visited September 2023
Provided by Care opinion
Review titled BARTON HOUSE GROUP PRACTICE
Replied on 03 October 2023
We're truly sorry to hear about the inconvenience you experienced during your recent interaction with our practice. We understand that not receiving the GP's call and the long waiting time on the phone can be frustrating. Regarding the missed call, we apologize for any technical issue that may have occurred. It's possible that the phone number we had on our system was incorrect, which could explain why you didn't receive any calls. To rectify this and ensure you can easily reach us in the future, we kindly request that you send us an email with your correct contact details. This will allow us to update our records and prevent any further issues. We understand your concerns about the changing GPs. While we strive to provide continuity of care, sometimes staffing changes are necessary. We'll do our best to address your concerns and ensure you receive the care and support you deserve.
Provided by Care opinion
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Review titled Doctor’s visit
by eaterhs64 - Posted on 04 October 2023
My daughter wants to be a doctor when she grows up, so she was very pleased when the GP explained how the instruments worked and told her that being a GP was a wonderful career.
Visited September 2023
Provided by Care opinion
Review titled BARTON HOUSE GROUP PRACTICE
Replied on 04 October 2023
We're delighted to hear that your daughter had a positive experience during her visit to our practice! It's wonderful to know that she's interested in a career in medicine, and we're grateful that our GP took the time to inspire and educate her. Encouraging young minds to pursue careers in healthcare is truly rewarding, and we appreciate your kind words about our GP's support and guidance.
Provided by Care opinion
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Review titled Getting a doctor to allay fear
by pictorrz75 - Posted on 08 September 2023
I had an MRI scan and results worried me and was very scared Dr texted me a reassuring text and I spoke to dr later in week, so just the text was quick and served me well
Visited August 2023
Provided by Care opinion
Review titled BARTON HOUSE GROUP PRACTICE
Replied on 08 September 2023
Thank you for sharing your experience with us. We understand that receiving worrying results from an MRI scan can be a distressing experience, and we're glad to hear that our team was able to provide you with timely support. We aim to ensure that our patients feel cared for and supported during challenging times. Receiving a reassuring text message from your doctor is part of our commitment to your well-being, and we're pleased that it helped ease your concerns.
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Review titled The appointments system
by Cas63 - Posted on 24 August 2023
Very easy to use the online form once you get used to it (first couple of times a bit tricky and wondered how older people may cope with it). After that very surprised to get contact for phone /in person appointment so quickly. Very impressed and seems to be a much better system than before.
Visited August 2023
Provided by Care opinion
Review titled BARTON HOUSE GROUP PRACTICE
Replied on 24 August 2023
Thank you for sharing your experience with our online form for appointment booking. We're pleased to hear that once you got used to it, you found the process easy to use and efficient. We understand that using new online systems can be a bit tricky at first, and we appreciate your patience in getting acquainted with it. Your feedback about the user experience is valuable as it helps us refine our systems and make them more user-friendly for all patients, regardless of their familiarity with technology. Our goal is to provide timely and effective care, and it's great to hear that the new system has been beneficial for you.
Provided by Care opinion