Ariel Healthcare - Ratings and reviews
Reviews
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Review titled Not sure how the surgery remains open
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2023
Most of the reception staff are helpful, expect for a couple who have been very rude when not necessary. You call for an appointment and are number 20 in the queue, try another line and it’s closed due to high demand. Try econsult online, and they’ve closed it for the day I’m not sure how this surgery is even open still, and how it ever gets past the CQC is a mystery! Appreciate they are all very busy, but this surgery is a shambles! !
Visited September 2023
Ariel Healthcare has not yet replied.
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Review titled Shambles
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2023
Was given a new doctor when my doctor left but he doesn’t do face to face Appointments!! Went to surgery in May to make an appointment after giving up trying to get through on the phone. Earliest appointment was mid July. Had said appointment and the doctor told me to book a blood test. Earliest available appointment was mid August which I took. My appointment was cancelled due to staff sickness and Ihad to rebook. Another month to wait and my blood test done, four months after needing to see a doctor.Shambles. They went from 7000 patients to 22000. They clearly can’t cope. Impossible to get through on the phones too !
Visited July 2023
Ariel Healthcare has not yet replied.
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Review titled Poor
Rated 2 stars out of 5
by Andrew Phillips - Posted on 14 June 2023
Cannot get through on the phone to book an appointment, which the doctor told me to do! When on the phone, you get a message to tell you they're all busy and can't answer my call, then you get cut off. Went on line and tried to book appointment but the quickest date is 2 months time!! Tried to phone again to listen to the very long messages to be told at the end we are busy!!
Visited June 2023
Ariel Healthcare has not yet replied.
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Review titled Dreadful systems!
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
I have no idea whether the GPs are any good as I can't get through to speak to one. There is something fundamentally wrong with the system, as no one replies to the online forms (supposed response time 2 working days), and good luck if you try to call them. They don't respond to emails; can't find correspondence from consultants even when emailed several times to them. I had an urgent issue so I spent 1.5 hrs queuing on the phone, but even then they struggle to help. The receptionists sound completely over-worked and harried (they try to be helpful) but the practice systems are absolutely dreadful. I'm now changing practice, as the stress of trying to get routine healthcare (i.e. repeat prescriptions) is not worth it. Would not recommend anyone register with this practice if you ever need to actually speak to someone.
Visited May 2023
Ariel Healthcare has not yet replied.
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Review titled Trying to speak to surgery
Rated 2 stars out of 5
by Anna Flindell - Posted on 02 May 2023
Tried ringing the surgery as I have a medical condition I am really concerned about. Chose option 3 for appointment and new system just hangs up the phone.
Visited May 2023
Ariel Healthcare has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
Have attempted to ring the surgery and been on hold for over an hour!The staff can be very rude and seem to not care regarding patient welfare when appointments are only available in 6/8weeks time.Ihave had medication prescribed by a consultant taken off my repeat medication slip with no communication from Aerial.How they got good from the CQC is beyond me.
Visited April 2023
Ariel Healthcare has not yet replied.
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Review titled Almost Impossible to contact
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
I have a recurrent condition that has flared up today. GP usually prescribes antibiotics. I have been kept on hold queueing for a total of 2.5 hours. The battery kept running out on my phone. It’s 4pm and still no contact or medication. Not good enough and dangerous for some.
Visited April 2023
Ariel Healthcare has not yet replied.
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Review titled Don’t know how it remains open
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
Moved to this surgery as my local one closed. I thought this surgery would be a better experience, and my family would be in ‘safe hands’ but boy am I wrong. Prescriptions aren’t approved, then you end up calling the prescription line, of which you are on hold for 30 minutes or more. Don’t bother writing a letter to any of the staff or the office manager, as they don’t reply! Reception staff are mostly polite and an improvement on the last surgery, but not sure about the doctors. Some doctors need a re education in some areas, instead of fobbing off patients with something it isn’t, and should listen to their patients symptoms more. Every time you drive up to the car park there are never any spaces to park.
Visited April 2023
Ariel Healthcare has not yet replied.
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Review titled Extremely Difficult
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2023
I have had several difficulties with this practice repeatedly. It is near impossible to make an appointment, no one ever answers the phone and often you don't get a response when using their online services. Being unable to talk to someone is ridiculous for a medical practice. I have also tried to visit in person before and the staff has been very rude and unhelpful. When issues are raised, you only get generic responses telling you to try the methods which have already failed. I avoid using this practice as much as possible, which actually led to me being hosptialised.
Visited March 2023
Ariel Healthcare has not yet replied.
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Review titled Awfully long wait on the phone
Rated 3 stars out of 5
by Robert Clarke - Posted on 20 March 2023
I called the surgery on the main number at 1637 on a Monday and was immediately in position 4 in the queue. Thirty minutes later I reached position 1, where I remained for the next 17 minutes, until the phone was answered and was informed that I should email my query. I know the surgery is busy, but can't there be a better system of handling calls that doesn't keep callers waiting for almost 50 minutes?
Visited March 2023
Review titled Ariel Healthcare
Replied on 21 March 2023
Dear Mr Clarke, Thank you for bringing to our attention your recent experience with long wait times on our phone lines. We understand your frustration and we sincerely apologise for any inconvenience caused. In recent times, we have seen a significant increase in the volume of calls we receive, which has resulted in longer wait times for our patients. However, please be assured that this is not a reflection on the quality of service we provide. We are committed to providing the highest standard of care to all our patients and are constantly striving to improve our services. As part of our ongoing commitment to provide the best possible service, we are currently in the process of upgrading our phone system. This new system will greatly improve our efficiency and ability to handle calls promptly and efficiently, ensuring that our patients have a better experience when contacting us. We appreciate your patience and understanding during this time of transition. We value your feedback and look forward to continuing to provide you with the best possible service. If you have any further concerns or questions, please do not hesitate to reach out to us directly.