Angel Surgery - Ratings and reviews
Reviews
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Review titled No care for patients. The worst practice.
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
I had a telephone appointment today with Dr shanti, he closed the phone on me because i challenge him as i had concerns from my blood test. He simply doesn’t care for any patients and would recommend using other GP’s. Further to this, getting an appointment from this surgery is impossible and if you do manage to get an appointment they will rush you out in 10mins before you mention the issue you are having. A doctor also recommended using something that’s I shouldn’t after reading the product online.
Visited March 2024
Review titled Angel Surgery
Replied on 20 March 2024
Thanks for your feedback. We are sorry, you had a cause for a complaint. If you wish to speak to the manager, please send us an email on edtangelsurgery@nhs.net mentioning your name and we will try and get back to you. Thanks
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Review titled Unorganised and inconsiderate
Rated 2 stars out of 5
by Anonymous - Posted on 12 February 2024
Waiting in the queue for a while with toddler and completely dismissed without apology when it was my turn but a man butted in. Waited a while before nurse came out to say that they have run out of the medication that my toddler required. The appointment was made a week prior. She said the reception would not know if they had the medication which I find to be highly disorganised. However, the nurse could have checked her appointments for the day and informed us of this at least first thing in the morning instead of me having a wasted journey especially after having taken time off work to do so. Inconsiderate and not even apologetic. This is not the first time the nurse's tone has been rude and patronising. There needs to be better communication and commitment between all stakeholders in the practice. They never seem to know what's going on. The receptionists always seem like they have been asked to do something complicated when asked a simple query.
Visited February 2024
Review titled Angel Surgery
Replied on 19 February 2024
Thank you for your feed back. We are really sorry you had a cause to complain. If you have any concerns, please send us an email on edtangelsurgery@nhs.net and we will pass your email to the Practice Manager.
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Review titled Awful Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2024
Receptionist hung up on me when I requested help with the new online booking system as my specific mental health issues were not in amung the options I could request. I asked if she would help me go through the new process with me and she hung up on me. This is shocking, I sufffer with BPD and Manic Depression and not helping me could potentially lead to serious consequences for myself. You would think an NHS team would care about people. Shocking
Visited January 2024
Review titled Angel Surgery
Replied on 03 January 2024
Thank you for your feedback. We are sorry, you had a cause to complain. We will pass on the message to the staff members concerned.
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Review titled Issues with repeat medication
Rated 1 star out of 5
by Mashuk Hakam - Posted on 04 January 2024
I am a patient with atherosclerosis, high blood pressure, cholesterol and diabetes, my repeat medication was due on 28th december 2023, I received a text from surgery on the dame day telling me that no medicine will be issues unless I do a blood test, I immediately booked a blood test but only for 3rd January as there was no appointments, I called the gp and let them know that I will need my medication as I am running out also the pharmacy send multiple urgent emails as I cant stop my medication at all, but nothing has been sent from gp and now its been 4 days i am without my medication.
Visited January 2024
Review titled Angel Surgery
Replied on 05 January 2024
Dear Mr Hakam, We are sorry, you had a cause to complain. Looking back to your records; several messages were sent to you on following dates to have your blood test / blood pressure done for medication review since May 2023. Messages were sent on 24/5/23, 21/6/23, 18/7/23, 2/11/23, 24/8/23 and finally on 28/12/23. As you have now done your blood test, all your medications has been sent to your nominated pharmacy yesterday 4/1/24. If you would still like to speak to the manager, please send an email to edtangelsurgery@nhs.net . Thanks Admin.Staff Angel Surgery
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Review titled In helpful gp receptionist
Rated 1 star out of 5
by Simpson - Posted on 31 January 2024
I received a call from the receptionist on the 31-01-24 at 13:37 she was so nasty and so rude she refused to answer any question I had because she said she didn’t have time to deal with extra questions They treat people so poorly no respect for the users of the service constantly telling a service user to go on r consult because you don’t want to deal with queries is very poor Please be reminded that you guys work for the community have some compassion when speaking and dealing with queries it doesn’t take a min to be kind I’m so disgusted with the service i received and watched other service users receive it’s sad
Visited January 2024
Review titled Angel Surgery
Replied on 02 February 2024
Thank you for your feed back. We are really sorry you had a cause to complain. If you have any concerns, please send us email on edtangelsurgery@nhs.net and we will pass your email to the Practice Manager.
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Review titled rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
I called in about my problem which I was told that nothing could be done when I’ve been receiving the same answer for days the receptionist ended the call on my face so I called back to ask for her name she rudely told me that I don’t need to know he name and shut the phone again I have never seen this kind of service anywhere
Visited January 2024
Review titled Angel Surgery
Replied on 24 January 2024
Thank you for your feedback. We are sorry, to hear of your experience. If you have any concerns, please send us an email to edtangelsurgery@nhs.net for our Practice Manager to look into the matter. Thanks
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Review titled Very bad
Rated 1 star out of 5
by Nikolina Gyocheva - Posted on 22 August 2023
Very bad people on the reception You can’t talk with Dr always text to E consult they will call you and when is time for appointment no one call you
Visited August 2023
Review titled Angel Surgery
Replied on 03 January 2024
Dear Nikolina, Thanks for your feedback. We are sorry you had a cause to complain. We will pass your feedback to the staff members concerned.
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Review titled I satisfy with the new system
Rated 2 stars out of 5
by Elizabeth - Posted on 13 July 2023
You are unable to see a Dr and had to wait for 24 hours when the problem is minor and can be solve with 2 hours. This system will let a lot of people go to a&e. meanwhile, the hospitals has a lot and trying to deal with major incidents
Visited July 2023
Review titled Angel Surgery
Replied on 03 January 2024
Thanks for your feedback. We are sorry, you had a cause to complain. We are always trying to improve the service.
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Review titled The staff here are very rude
Rated 1 star out of 5
by Anonymous - Posted on 27 April 2023
The staff are extremely rude and constantly hang up on you when you are trying to talk to them on the phone!
Visited April 2023
Review titled Angel Surgery
Replied on 28 April 2023
We are sorry, you had a cause to complain. If you have any concerns, please make an appointment to see the Practice Manager to resolve the issues.
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Review titled Great Practice, very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2022
Very helpful staff, great doctors and a lot easier to get an appointment now very nice and very friendly
Visited October 2022
Review titled Angel Surgery
Replied on 12 October 2022
We really appreciate your very positive feedback. Our staff is working very hard. We will surely pass your feedback to all the staff members of Angel Surgery. Thank you.