Angel Surgery - Ratings and reviews
Reviews
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Review titled Appalling Service
Rated 1 star out of 5
by Catherine DN - Posted on 10 October 2022
Since the move from Dover House, this service has declined to now be unsafe in my opinion. I could provide a huge list of complaints and errors but will give two examples. I have numerous medical conditions and require monthly prescriptions which are almost always wrong. I get medical items through a company delivered but the Surgery needs to sign off the prescription, again they get it wrong, send it to the pharmacy instead of the company or not send it at all until I ring and remind them. Recently they referred me to Mind in Enfield as they noticed I had attended A and E a few times. I had cellulitis which returned three times and I was told to go to A and E and had to attend daily over a few weeks for IV antibiotics. The surgery never raised whether I wanted a referral for support and did this without my consent. Do not register with this surgery. I will say I recently saw a locum and it was the first time I felt listened to or respected.
Visited September 2022
Review titled Angel Surgery
Replied on 11 October 2022
Dear Catherine We are so sorry to hear your complaint. We will be investigating your complaint and get back to you personally in due course. ________________________________________