Alnwick Medical Group - Ratings and reviews
Reviews
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Review titled Face to face consultation
Rated 4 stars out of 5
by Jan Taylor - Posted on 21 April 2024
I recently had a face to face consultation with the physician associate student. I found her to be empathetic, patient and knowledgeable. She suggested and discussed a course of action with an agreed follow up plan.
Visited April 2024
Alnwick Medical Group has not yet replied.
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Review titled Very efficient care
Rated 4 stars out of 5
by Anonymous - Posted on 14 February 2024
Exceptional care recently from the practice - GP, District nurses and physiotherapists which kept my elderly father out of hospital and diagnosed/ treated successfully at home. It is great to experience a team working so effectively together and responding so quickly.
Visited February 2024
Alnwick Medical Group has not yet replied.
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Review titled No good
Rated 2 stars out of 5
by Steve. G - Posted on 23 January 2024
I tried for an hour this morning to get an appointment only to find when I finally got through that no are appointments left. The results come through from a liver scan yesterday showing I have stage 3 steatosis and stage 4 fibrosis/cirrhosis, which is all new to me and I am needing to be referred on to a consultant for further tests etc. if I can’t get an appointment to speak to a doctor it is just delaying everything. The scan report which the practice received has clearly not been looked at by a doctor
Visited January 2024
Review titled Alnwick Medical Group
Replied on 30 January 2024
Dear Steve, Thank you for your feedback, I am very sorry you are dissatisfied with the level of service you have received from Alnwick Medical Group. We understand that the telephone lines have been busy, and we appreciate how frustrating this is for our patients. I do apologise for the inconvenience caused with the long wait time. I am pleased to advise that we are currently looking into a new appointment system that will make access easier for our patients. I do hope that your concerns have now been addressed however if you would like to discuss this further, please could you contact the practice on 01665 656000 and our reception team can help advise. Kind regards, Danielle Graham, Patient Liaison, AMG
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Review titled Super Supportive
Rated 5 stars out of 5
by Sue - Posted on 22 November 2023
Met with one of the new cancer support team, was absolutely wonderful to be able to talk about everything I've been through this year, receive information about local groups that could be useful and even help booking an appointment with a GP. Such a wonderful experience!
Visited November 2023
Review titled Alnwick Medical Group
Replied on 30 January 2024
Dear Sue, Thank you for taking the time to leave us a review. We really appreciate your feedback and we are extremely glad you are happy with the service you have received! Kind regards, Danielle Graham, Patient Liaison, AMG
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Review titled Fantastic Service.
Rated 5 stars out of 5
by Stewart Easton - Posted on 20 November 2023
Phoned mid afternoon and was told the practice nurse would phone back. 10 min later nurse phoned and was Offered an appointment with the practice nurse for 5pm that day. Great service. Thanks.
Visited November 2023
Review titled Alnwick Medical Group
Replied on 30 January 2024
Dear Stewart, Thank you for taking the time to leave us a review. We really appreciate your feedback, and we are extremely glad you are happy with the service you have received! Kind regards, Danielle Graham, Patient Liaison, AMG
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Review titled E-Consult Response
Rated 5 stars out of 5
by Jan Taylor - Posted on 15 October 2023
I logged an e-consult request one morning. The same afternoon I received a text to let me know that I would be contacted the following day by a named doctor. The following day the doctor and I had a short discussion and he advised me how to proceed with my query. Great service -thank you.
Visited October 2023
Review titled Alnwick Medical Group
Replied on 30 January 2024
Dear Jan, Thank you for taking the time to leave us a review. We really appreciate your feedback and we are extremely glad you are happy with the service you have received! Kind regards, Danielle Graham, Patient Liaison, AMG
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Review titled Terrible system in place
Rated 1 star out of 5
by Carla Clark - Posted on 02 August 2023
It is impossible to get to talk to anyone! You have 10 minuets in the morning to try and get an appointment but if you try any later than 0810 then you have no chance! I was told that my test results are not urgent so I will have to wait 5 weeks to get a phone call about them. I was talked to very rudely and as if I was waisting there time. Hate this place and it really is a let down on the NHS
Visited July 2023
Review titled Alnwick Medical Group
Replied on 21 August 2023
Dear Carla, Thank you for your feedback. I am very sorry that the experience you received fell below that expected. Unfortunately, we have been experiencing long wait times on our telephone lines recently due to high demand and we are looking into new telephone and booking systems that will hopefully reduce the wait time and ultimately the 8am rush for our patients to get in contact. As you can appreciate, we can only offer pre-bookable appointments within our available resources and will always priorities those cases which appear more urgent. You were offered an appointment with a two week wait or the option to call us the following morning and receive a call back that day to discuss your results. I am sorry that the wait for a pre-bookable appointment was unacceptable and as I mentioned, we hope that we can see some changes in the access to appointments in the future. I am also sorry you feel you were spoken to rudely, this is of course, not the level of care we strive for and I apologise you felt this way. You have left a separate review regarding this in which you said the staff were fine when you spoke to them, however, I would be happy to investigate this further for you. I have tried to contact you to discuss your concerns and I have left you my contact details, if you would like to discuss your review in more detail, please do not hesitate to contact me. I would be happy to help. Thank you Danielle Graham, Patient Liaison
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Review titled Great service
Rated 5 stars out of 5
by Morrison Tate - Posted on 30 July 2023
I have six monthly reviews and always receive prompt reminders when they are due. The nurse that carried out my last check up was very efficient, personable, caring and professional and I would like to offer my thanks to her and to the others at the practice for the excellent care that I receive and have received over the years. On this particular occasion one of the results meant that another test was required and I received an immediate text of reassurance, the 2nd test two weeks after the first showed that there was nothing to be concerned about and I was told promptly of this result which out my mind at rest. Great service.
Visited June 2023
Review titled Alnwick Medical Group
Replied on 21 August 2023
Dear Mr Tate, Thank you for your lovely feedback. We appreciate you taking the time to leave such nice comments and I will be happy to pass this feedback onto the nurse that carried out your check up. Thank you, Danielle Graham, Patient Liaison
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Review titled Timely response to phone call and good result.
Rated 5 stars out of 5
by Gary Holman - Posted on 23 May 2023
Awoke with painful lump on neck yesterday. Went to NHS dentist who checked lump then recommended doctor. Phoned Alnwick Medical Group 0800 this morning and have appointment at 1050. Timely responses from dentist and doctors.
Visited May 2023
Review titled Alnwick Medical Group
Replied on 21 August 2023
Dear Mr Holman, We appreciate you taking the time to leave us your feedback! We do hope your appointment went well and you are feeling much better. Thank you! Kind regards, Danielle Graham, Patient Liaison
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Review titled Website Causes delays to treatment & Not fit for purpose.
Rated 1 star out of 5
by Hilda Watson - Posted on 09 February 2023
13:00 hrs 9/2/2023 The website home page opens with a popup saying "contact your practice online" The link goes to a banner saying "Your practice isn't currently available.." The home page offers a menu item 'Appointments' - subtitle 'Find out how to order or renew a prescription' (What??) The Link goes to the contacts page saying that you may 'submit an consult between 9:00 am and 5:00 pm Monday to Friday. Something, somewhere is lying to the users. The website is very clear about being an econsult practice. and is clear about being open for submission between 09:00 and 17:00 . There are, seemingly, no appointments, phone calls are given a recorded message saying dial 111. With the best will in the world, the 111 operators have no access to patient notes (I understand) it is unrealistic to expect them to do anything constructive with regard to any treatment in progress without such information, and their only recourse is to 999 and an ambulance. In a rural area such as Norhumberland, this is both impractical and resource hungry. I submit that this GP practice is failing, and the management and customer interface are no longer fit for purpose. The benefit of emails/econsult is that they queue and can therefore be accepted 24/7. Advertising this facility as being available when it is not would be contrary to Advertising Standards and attract a fine at least. Perhaps if the doctors owning the partnership were personally fined for lapses in service they would improve the service. The practice is failing, at the most fundamental level of patient communication, and should be put into the 'special needs' category, as for schools.
Visited February 2023
Alnwick Medical Group has not yet replied.