Alnwick Medical Group - Ratings and reviews
Reviews
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Review titled Restricted econsult capability
Rated 2 stars out of 5
by Jonathan H - Posted on 08 March 2023
The consulting system is flawed. Attempting to book an appointment has been turned into a daily dial-up lottery. We have attempted many times to make an appointment for a phone-in beginning precisely at 08:00 hrs but continually get engaged dial tones and messages stating that appointment system no longer open today. And so we have to repeat the lottery again whilst a painful condition continues. Even the golfing booking systems in use are far superior to this econsult system, in that they enable you to book whenever there is a slot available. Why cannot reception take a future booking and enter those into the calendar? This lack of flexibility makes you wonder how efficient or available the resources are and the number of doctors that are actually working in this clinic on a daily basis. F The current response (lack of) we have been getting does inevitably point towards insufficient and ineffective use of technology and personnel resources. It shouldn't be the case of appointments by a daily telephone lottery in order to book an appointment for speaking to a doctor over the phone. This must improve.
Visited February 2023
Alnwick Medical Group has not yet replied.