Air Balloon Surgery - Ratings and reviews
Reviews
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Review titled Efficient, friendly and professional
Rated 5 stars out of 5
by Chantelle - Posted on 06 June 2023
I rang the surgery today with a bout of tonsillitis. Reception picked up the phone within seconds and arranged for a GP to call me back. The GP called back within the hour and 15 minutes later I was in the surgery being checked over as a precaution. I am so impressed with how quickly I was seen. Less than an hour later, I am at home with antibiotics. What a brilliant GP surgery, I feel lucky to have it as my local as you hear so many bad reviews of others. Kind, thoughtful, friendly staff - thank you!
Visited June 2023
Review titled Air Balloon Surgery
Replied on 12 June 2023
Dear Chantelle Many thanks for your very kind comments. Its great to hear that our services worked so well and quickly and hope you are feeling better. I will let the team know as they work very hard to do the best they can and will appreciate your feedback. Best wishes Kate Francis Practice Manager
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Review titled Awesome receptionist team
Rated 5 stars out of 5
by Michelle Linbourne - Posted on 22 May 2023
I can't thank your team of receptionists enough ! they go above and beyond and have helped me no end in queries and follow ups ,phone calls back with updates and I genuinely feel they care about patients and trying to help as much as possible,thanks all and keep up the good work
Visited May 2023
Review titled Air Balloon Surgery
Replied on 22 May 2023
Dear Michelle. Many thanks for your kind words. These will be passed onto the team. They work hard to provide a good service to our patients and I know they will appreciate the time you have taken to post your comments. Many thanks Kate Francis Practice Manager
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Review titled Couldn't fault their care for my very poorly 3yr old
Rated 5 stars out of 5
by Sarah Williams - Posted on 11 January 2023
My 3 Yr old had gotten more and more poorly during the day ..I called late 5.30 on a Monday.I spoke to a Receptionist and explained and within 20mins the GP had called back and agreed with me that he had tonsillitis so she sent a prescription to a pharmacy that was still open and I went to collect it.From initial phone call to his first dose of antibiotics was exactly an hour.He is feeling much better now thank you and I'm extremely grateful to the Receptionists and Doctor.Thanks again
Visited January 2023
Review titled Air Balloon Surgery
Replied on 22 May 2023
Dear Sarah, We are pleased to hear this feedback and that we were able to respond quickly and that your son made a good recovery. It is very rewarding for the team when things work out so well and they work hard to provide a quick and responsive service when things are urgent. Many thanks for taking the time to post your comments. Kate Francis Practice Manager
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Review titled Amazing practice
Rated 5 stars out of 5
by Lyn Miles - Posted on 28 December 2022
I look after my elderly fathers health, this practice is exemplary…. From receptionists to all of the wonderful drs, each and everyone of you have provided the very best care my father could wish for and for our family we applaud you.
Visited December 2022
Review titled Air Balloon Surgery
Replied on 29 December 2022
Thank you Lyn for taking the time to comment on our services. Our staff always aspire to providing the highest standards of clinical care and services, and we are so pleased to hear that this has been your father's experience. Your kind comments have been passed on to the whole team.
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Review titled Best practice in Bristol!
Rated 5 stars out of 5
by Christine Latham - Posted on 14 December 2022
Every member of the team at Air Balloon surgery deserves a medal but I’m particularly grateful to one doctor in particular and her prompt diagnosis which sent me to blood tests and hospital consultancy. I have needed regular visits to the surgery for the last 4 years - it’s never difficult to get an appointment and all staff are friendly and professional Huge gratitude to all concerned. We are well cared for at Air Balloon so big thanks
Visited December 2022
Review titled Air Balloon Surgery
Replied on 29 December 2022
Thank you Christine for taking the time to comment on our services. We are so pleased to hear that your experiences with Air Balloon Surgery over recent years have been consistently positive, and you have received appropriate care when you have needed it. Your kind comments have been passed on to the whole team.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Gloria - Posted on 06 December 2022
Consistently great service from all the GPs, nurses and receptionists. In spite of the great deal of pressure the NHS is under, me and my family have always managed to get the medical care we need and we feel in very good hands! Thank you Air Balloon surgery!
Visited December 2022
Review titled Air Balloon Surgery
Replied on 07 December 2022
Dear Gloria Very many thanks for taking the time to give this lovely feedback. It always gives the team a great deal of pride to hear such comments and makes everything worth while. I will be sharing this with the wider team Best wishes Kate Francis Practice Manager
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Review titled great service extremely pleased
Rated 5 stars out of 5
by jean - Posted on 28 November 2022
recent health issue saw me contact the surgery and was sent to hospital within a few days, i would like to thank the doctor who arranged this in such a short time,we have always had first class service from airballoon and know we can trust all the doctors and staff,thank you all.
Visited November 2022
Review titled Air Balloon Surgery
Replied on 30 November 2022
Dear Jean, Thank you so much for your very kind comments. They have been shared with the wider team and are very much appreciated. Hope you are now feeling much better. Kate Francis Practice Manager
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Review titled What is the point of e-consult?!!
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
Can't get appointment, sick or constantly ringing and waiting for 45 mins to be told no appointments ring again. I have no more credit on phone to ring again. Walked there but no appointments. Staff suggest I use e-consult via their website. Took ages to go through all the e-consult questions, but filled in page after page. GP will contact me by end of following day. Following day, text from GP = book an appointment!!!! How has this helped anyone? I've wasted my time, GP wasted their time. What a waste of energy, time and money!! No wonder GP practices are struggling. What is the point of e-consult? Now I'm back to square one. No credit on phone to ring. Too fatigued to walk all the way there again and speak to receptionists.
Visited November 2022
Review titled Air Balloon Surgery
Replied on 16 November 2022
Dear Patient, Thank you for taking the time to let us know that this has not been a great experience and we are very sorry to hear this. Please can I suggest that you do contact us again, explain what has happened and that the GP responded to your e-consult and asked you to make an appointment. While some things can be dealt with by e-consult, it is not suitable for everything. On this occasion it's clear you need an appointment. E-consult does help us to manage a workload that has grown considerably, while we have no more resources to manage it. We are always happy to discuss concerns or give additional help. If you would like to do this please get in touch and ask to speak to someone in the management team. Once again, we are sorry that you are unhappy and you are struggling to make an appointment. Thank you for making us aware. Kate Francis Practice Manager
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Review titled Best doctors surgery in Bristol
Rated 5 stars out of 5
by G Flower - Posted on 21 November 2022
Receptionists are always amazing and make time to listen to you when you phone up to make sure you receive the right treatment and genuinely care about every individual person Doctors absolutely first class I feel so blessed at age 69 my health is being so well cared for Thankyou everyone and keep up the good work it really does make a difference especially in these difficult times
Visited November 2022
Review titled Air Balloon Surgery
Replied on 30 November 2022
Dear Patient Thank you so much for taking the time to express your kind comments about our services. Your comments have been shared with the wider team and it really does make a difference to know that the teams hard work is appreciated. I know that all the staff try their best to help everyone. Many thanks Kate Francis Practice Manager
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Review titled Great practice great staff
Rated 5 stars out of 5
by Alice Ricketts - Posted on 28 October 2022
Nothing but good experiences here at the surgery great staff from friendly and helpful receptionists to caring health care professionals. GPS are always helpful and supportive easy to get an appointment thank you all :)
Visited October 2022
Review titled Air Balloon Surgery
Replied on 31 October 2022
Dear Alice Thank you so much for taking the time to leave your review and for your very kind comments. I will make sure the team are aware. They work very hard to do the best they can and I know receiving such supportive feedback is very appreciated. Many thanks Kate Francis Practice Manager