TOBIN, Richard Mark - Ratings and reviews
Reviews
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
My daughter always received her treatment from caring professionals who took the time to explain everything. Appointments were emailed across with a reminder text. On the odd occasion when she experienced a problem with her braces, she was given a same-day appointment.
Visited January 2024
Provided by Working Feedback
Review titled TOBIN, Richard Mark
Replied on 21 January 2024
Thank you so much for your 5* rating and your review. We are delighted to hear you were satisfied with many aspects of our service and really appreciate you taking the time to share your experience. Thank you from The Teethinline Team
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Review titled My experience
Rated 5 stars out of 5
by Paige T - Posted on 20 August 2022
1st of all lovely receptionists nothing like GPs receptionists which is good. The 2 ladies who did my daughters braces were lovely friendly and organised. The practice is so clean and a pleasure to sit in ??
Visited August 2022
Provided by Working Feedback
Review titled TOBIN, Richard Mark
Replied on 20 September 2022
Hi Paige Thank you so much for your review and 5* rating. We are delighted to hear you had a great experience and found the practice a nice and clean place for your orthodontic treatment. We will be sure to share your lovely comments with out team. Thank you
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 06 August 2022
My daughter has had an amazing experience from start to almost finished. Due off in next few months. Transformation is unbelievable and I’m excited for her to now have the smile that she has always wanted. Aged 14 when she started her journey and nearly 16 now. Every part of her experience has been a good one. All staff are very welcoming, polite and friendly and so talented to produce such results. Thank you!! 100% would recommend! No hesitation.
Visited August 2022
Provided by Working Feedback
Review titled TOBIN, Richard Mark
Replied on 06 August 2022
Thank you so much for your kind words and really encouraging feedback for our team and your recognition for the amazing work they do. We really appreciate it, thank you
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Review titled My experience
Rated 5 stars out of 5
by Daniel R - Posted on 13 August 2022
Appointments always running on time. Even though I have not been into an appointment with my son throughout his treatment(covid restrictions), information has always been relayed to him. I have not had to call myself to ask questions. Always received following appointments promptly.
Visited August 2022
Provided by Working Feedback
Review titled TOBIN, Richard Mark
Replied on 20 September 2022
Thank you for your lovely comments and feedback on the experience you and your son have had at Teethinline. We are especially pleased that you have said about how well we communicate as this is really important to us and something we know is important for our patients and their parents/guardians. Thank you so much.
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Review titled My experience
Rated 5 stars out of 5
by Liam N - Posted on 09 July 2022
The staff member that fitted my sons bottom brace and replaced the top wire! She was kind and patient
Visited July 2022
Provided by Working Feedback
Review titled TOBIN, Richard Mark
Replied on 06 August 2022
Thank you for reviewing your recent visit to Teethinline Liam, we really appreciate your feedback. We are delighted to hear you found us kind and patient and that everything was good with your experience.
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 28 July 2022
I had ro wait for 10 mins wen my appointment was at 1400 i was told to wait another 10 mins othet then that it was good
Visited July 2022
Provided by Working Feedback
Review titled TOBIN, Richard Mark
Replied on 06 August 2022
Thank you for your review and 4* rating. We are sorry we kept you waiting, especially at 2pm when the clinic is just re-opening after lunch. We agree this is not acceptable and thank you for your patience and understanding. We would really like more information about your visit to help us understand if there was a critical emergency or problem which we were dealing with which caused the delay at that particular time. Unfortunately your review is anonymous so we cannot contact you so please can we ask you to get back in touch to tell us more. Email us at practicemanager@teethinline.co.uk Thanks again for reviewing us - your feedback is important and is used to help us improve.
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 18 June 2022
Appointment was on time and really quick but felt so clinical no updates or anything nobody even spoke to me in the appointment which felt really odd.
Visited June 2022
Provided by Working Feedback
Review titled TOBIN, Richard Mark
Replied on 06 August 2022
Thanks for your review following your recent visit to Teethinline. We are disappointed to read that you felt no-one spoke to you at your appointment. This is highly unusual and we would agree, would be very odd - we tend to ask questions to enable us to deliver the next phase or progression of treatment and this would have been very difficult if we did not communicate with you at all. We would really like the opportunity learn more about your visit but as your review is anonymous, we are unable to get in touch. Please give us a call or email us so we can look into your feedback in more detail and help our team to improve. email practicemanager@teethinline.co.uk We do hope you will get back in touch to help us.
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Review titled My experience
Rated 3 stars out of 5
by Liam E - Posted on 23 June 2022
The orthodontist was quick and fairly nice, however she said she was referring my son to the hospital without explaining why and I felt like we were rushed out of the room as soon as she had said that so no time for questions. I’m assuming it was to have teeth removed from my sons overcrowded mouth but I’m sure we will find out once our appointment comes through, which will probably be some time given we waited 8 months for this appointment!!!
Visited June 2022
Provided by Working Feedback
Review titled TOBIN, Richard Mark
Replied on 06 August 2022
Thank you for reviewing your recent visit to Teethinline. We are very sorry if you felt rushed and unable to ask questions, especially as we normally pride ourselves on ensuring patients know and understand exactly what is happening with regards to their orthodontic treatment. We are really sorry to hear this was not the case for you. If you would like to understand more about the reason for referral to hospital, we are happy to explain - just give us a call or drop us an email info@teethinline.co.uk
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Review titled My experience
Rated 2 stars out of 5
by Ruby I - Posted on 25 June 2022
Still enforcing mask wearing when this is no longer mandatory, time to move on! I have recently visited my local GP surgery who have told me that you dont have to wear masks. I also visited the orthodontic department at the Hospital with my other Daughter, and they arent telling people to wear masks.
Visited June 2022
Provided by Working Feedback
Review titled TOBIN, Richard Mark
Replied on 06 August 2022
Thank you for your feedback about mask-wearing at the practice. We appreciate your feedback however we are bound by NHS England rules governing primary care services and therefore, at the time of your visit (June 2022) we adhered to NHS England Guidance and mask-wearing rules for patients and team members within the practice. Perhaps you visited your GP or Hospital after the guidance was changed? It is also important to recognise that as Health Care Providers who work in close facial/respiratory contact with our patients, it is an on-going compliance requirement for us, so we will continue to wear face masks although it is no longer a mandatory requirement for patients coming to see us. We hope this clarifies things for you but if we can be of further assistance, please do not hesitate to contact us.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 07 May 2022
My daughter always comes out happy, very friendly, helpful and do a fabulous job! Her teeth look great!
Visited May 2022
Provided by Working Feedback
Review titled TOBIN, Richard Mark
Replied on 06 August 2022
Thank you for your lovely review and 5* rating. We love that your daughter loves her visits to us - we really do enjoy what we do! Thanks so much for sharing your feedback, we appreciate it.