TOBIN, Richard Mark - Ratings and reviews
Reviews
-
Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 21 May 2022
Staff were polite and answered our queries. The appointment ran on time. Practice appeared clean and modern. Waiting list has been very long for us to get this appointment. There is Air Conditioning only in certain rooms, but not all. The wearing of masks even in this health care setting seems weird, defies logic and goes against the science. Many staff wore masks while few others had it below their mouth. What is the point of this half hearted approach? Overall good experience but still not normal.
Visited May 2022
Provided by Working Feedback
Review titled TOBIN, Richard Mark
Replied on 28 June 2022
Thank you for reviewing your recent visit to Teethinline. We very much appreciate your feedback and would just like to comment on the mask wearing that you have highlighted as part of your review. Mask wearing by all patients and staff in a clinical environment was essential and a necessity confirmed in guidelines issued to us by NHS England who govern the services we deliver. All our clinical staff and up until recently, our patients too were required to wear face coverings to protect themselves and each other. We have now just had confirmation that our patients no longer need to wear a face covering when attending an appointment. This has however only been a very recent change. Our staff will remain wearing face coverings, particularly in the clinical environment, however we take on board your comment that some had their mask below their mouth and we will reiterate the importance of wearing the mask appropriately to all our team members. Thank you for highlighting this to us and giving us the opportunity to explain.
-
Review titled My experience
Rated 5 stars out of 5
by Abiola O - Posted on 24 May 2022
The appointments start at the time they are meant it. It is quick and easy. The staff and friendly and make you feel at ease throughout your time there. Lovely facility with modern design. Would definitely recommend.
Visited May 2022
Provided by Working Feedback
Review titled TOBIN, Richard Mark
Replied on 20 June 2022
Thank you for reviewing your experience at Teethinline Abiola - we really appreciate your feedback, your 5* rating and recommendation. Thank you
-
Review titled My experience
Rated 5 stars out of 5
by Zavier R - Posted on 01 May 2022
Your customer service was great , always reminded us of our check ups and tried to accommodate with appointment times.
Visited May 2022
Provided by Working Feedback
Review titled TOBIN, Richard Mark
Replied on 06 August 2022
Thank you for your review Zavier - we really appreciate your recognition of our teams efforts. Thank you
-
Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 07 May 2022
Dentist was very understanding and patient with my son who has struggled with his brace. Willing to try another approach.
Visited May 2022
Provided by Working Feedback
Review titled TOBIN, Richard Mark
Replied on 20 June 2022
Thank you for your review and 5* rating following your recent experience at Teethinline. We do understand that sometimes our approach and treatment methods need to change and adapt to meet specific needs where possible and we think your review shows how much we listen to what the patient and parent is saying to see how we can help find alternative solutions. Thank you so much for highlighting this. We really appreciate you sharing your feedback.
-
Review titled My experience
Rated 5 stars out of 5
by Kaysey C - Posted on 22 May 2022
Friendly staff, welcoming, attention to detail and happy to answer all questions, Made you feel at ease.
Visited May 2022
Provided by Working Feedback
Review titled TOBIN, Richard Mark
Replied on 20 June 2022
Thank you for reviewing your recent experience at Teethinline Kaysey - we really appreciate your feedback