Damira Southbourne Dental Practice - Ratings and reviews
Reviews
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Review titled Be very careful…
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2023
Be very careful here. Make sure that you carefully check the medication you are given and that it doesn’t conflict with other medication you are taking…. Also be careful that your treatment plan is correct and not just guess work. Very, very poor experience.
Visited March 2023
Review titled Damira Southbourne Dental Practice
Replied on 26 July 2023
Thank you for taking the time to leave us a review. We are very sorry to hear you were unhappy with your experience at our Damira Southbourne practice and you felt that you received inadequate service. All staff are made aware of the high-level customer service that Damira aims to deliver, and this will be raised during the next staff training to ensure this does not happen again. Should you wish to discuss this further, please contact the Practice Manager on southbourne@damiradental.co.uk. We would be grateful to be given the opportunity to rebuild your trust. Please accept our sincere apologies. Damira Dental Studios
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Review titled Outstanding practice
Rated 5 stars out of 5
by Kevin Dempsey - Posted on 19 March 2023
I have been treated by Damira dental practice for some years now and in that time I have received excellent service, I would like to pass on special thanks to my appointed dentist and hygienist. Who are highly skilled and gentle in their treatment. I have no hesitation in recommending this practice.
Visited March 2023
Review titled Damira Southbourne Dental Practice
Replied on 26 April 2023
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Southbourne practice was a positive one and… Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios
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Review titled Poor customer service
Rated 2 stars out of 5
by A.J.Greenman - Posted on 30 June 2022
Had a query regarding denture repair and was promised a call back,didn't happen ,had to call again next day.After this I was able to see the dentist and arrange repair,will be ready on Thursday we will let you know when it's in,didn't happen.I consider this very poor customer service.
Visited June 2022
Review titled Damira Southbourne Dental Practice
Replied on 13 July 2022
Thank you for taking the time to leave us a review. We are very sorry to hear you were unhappy with your experience at our Damira Southbourne practice and you felt that you received inadequate service. To discuss your experience further please contact the Practice Manager on southbourne@damiradental.co.uk. We would be grateful to be given the opportunity to rebuild your trust. Please accept our sincere apologies. Damira Dental Studios.
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Review titled Much improved from last visit
Rated 4 stars out of 5
by Nervous patient - Posted on 18 June 2022
Receptionist L got my appointment brought forward due to upcoming hospital admission and made me feel welcome, as did dentist F whom I met for the first time that day. He and nurse L put me at ease with their professional approach, explanations of treatment options, keeping me informed of what they were doing, etc. As well as a general check-up I had a filling done on the day. I left the surgery feeling that it had improved since my last visit and that I would not be so reluctant to attend future appointments.
Visited June 2022
Review titled Damira Southbourne Dental Practice
Replied on 23 June 2022
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Southbourne practice was a positive one and you were pleased with the outcome of your appointment. We hope we are able to help again in the future. Damira Dental Studios.