ABBEY DENTAL PRACTICE
25 St. James's Street, Walthamstow, London, E17 7PJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Professional and Caring Dentist
Rated 5 stars out of 5
by Keith - Posted on 13 May 2024
The dentist I have seen at this practice is professional, helpful and caring. Additionally, there is no pressure to have private treatment which is the case with some dentists. The NHS treatment I was given was appropriate and effective.
Visited May 2024
Review titled ABBEY DENTAL PRACTICE
Replied on 21 May 2024
Dear Patient, Thank you for leaving us your feedback. We aim to ensure that all of our patients feel welcome and cared for when visiting our practice and we continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider. Many thanks, The Dental Team
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Review titled Totally satisfied
Rated 5 stars out of 5
by Alan Matthews - Posted on 08 May 2024
Really happy with the work that was done ....pleasant staff.....waiting time was very good ...overall completely satisfied
Visited May 2024
Review titled ABBEY DENTAL PRACTICE
Replied on 21 May 2024
Dear Patient, Thank you for leaving us your feedback. We aim to ensure that all of our patients feel welcome and cared for when visiting our practice and we continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider. Many thanks, The Dental Team
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Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 08 May 2024
overall a very good practice but a few problems seem to have arisen this year .I've had two appointments cancelled one at very short notice.Tried phoning but was number 7 in qué which never changed after 10 minutes. When I went for my appointments they were not on time having to wait 15 minutes.
Visited May 2024
Review titled ABBEY DENTAL PRACTICE
Replied on 21 May 2024
Dear Patient, Thank you for taking the time to leave your feedback. We would like to sincerely apologise that we had to cancel your appointment and kept waiting. We only cancel appointments in exceptional circumstances and as an absolute last resort. We take all patient feedback seriously and as such all comments are shared with the team for improvement and learning. If there is anything else we can help you with please do not hesitate to contact us. Many thanks, The Dental Team
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Review titled Very gentle effective treatment for a highly nervous patient
Rated 5 stars out of 5
by Ava Miriam - Posted on 16 May 2024
I was told that I had serious gum disease. As one of my front lower incisors was loose I asked for it to be removed as it could not be brushed properly. At the appointment for the extraction I was very nervous. The dentist did a final confirmation as to the tooth to be removed. I was advised to remove another of my lower teeth by the dentist which resulted in a much better appearance for me. I am so glad that I took the dentist’s advice. The work was done in a very gentle and caring manner and in a relatively quick time which I really appreciated.
Visited May 2024
Review titled ABBEY DENTAL PRACTICE
Replied on 21 May 2024
Dear Patient, Thank you for leaving us your feedback. We aim to ensure that all of our patients feel welcome and cared for when visiting our practice and we continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider. Many thanks, The Dental Team
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Review titled Terrific service
Rated 5 stars out of 5
by Brian Dawn - Posted on 16 May 2024
The dentist and nurse were both very kind and supportive (i have bad anxiety), they explained things well and got me through a deep clean, a filling and two extractions. The admin staff were very helpful in finding me an emergency appointment to get all this done, and it was all on the NHS. All in all an amazing service.
Visited May 2024
Review titled ABBEY DENTAL PRACTICE
Replied on 21 May 2024
Dear Patient, Thank you for leaving us your feedback. We aim to ensure that all of our patients feel welcome and cared for when visiting our practice and we continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider. Many thanks, The Dental Team
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Review titled Difficult to book
Rated 4 stars out of 5
by Anonymous - Posted on 04 May 2024
The dentist is pleasant, if a bit over critical. Everything is clean. The waiting room is fine and the reception staff are fine too. I did find it impossible to book an appointment online - it always said there were no appointments available - and every time I tried to phone there was a queue which did not shrink over time. I have had to visit the practice in person to book appointments each time. Nobody is ever answering the phone while I'm there. Why can't I book online?
Visited May 2024
Review titled ABBEY DENTAL PRACTICE
Replied on 21 May 2024
Dear Patient, Thank you for taking the time to leave your feedback which is very important to us. Unfortunately, we had to disable the online booking facility due to high demands for appointments and to ensure our diaries and appointments are effectively managed. Patients are still able to book their examinations using the link provided in your recall text or email. Please be assured all our patients are important to us. Our team work tirelessly to deal with both patients attending in person and on telephone calls and can be exceptionally busy at times. If we can be of any further assistance, please do not hesitate to contact us directly at the practice. Many thanks The Dental Team.
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Review titled Great experience
Rated 5 stars out of 5
by Rosemary Combrinck - Posted on 09 May 2024
Receptionist, Hygienist, Dental nurse and Dentist were all friendly, helpful, efficient and professional
Visited May 2024
Review titled ABBEY DENTAL PRACTICE
Replied on 21 May 2024
Dear Patient, We are really pleased to hear you are happy with the treatment you received from our team during your recent visit to the practice. Thank you for leaving us your feedback and for choosing us as your dental care provider. Many thanks, The Dental Team.
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Review titled good practice
Rated 4 stars out of 5
by Basil Matthews - Posted on 08 May 2024
I was booked in efficiently on the day of my appointment. I was seen at the time of the appointment, and the time taken to complete the work done on my teeth was as stated before I booked the appointment. So far I'm pleased with the quality of the work done on my teeth. Also the dentist and the assistants were friendly and welcoming.
Visited May 2024
Review titled ABBEY DENTAL PRACTICE
Replied on 21 May 2024
Dear Patient, Thank you for leaving us your feedback. We aim to ensure that all of our patients feel welcome and cared for when visiting our practice and we continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider. Many thanks, The Dental Team
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Review titled Friendly practice
Rated 5 stars out of 5
by Janet - Posted on 03 May 2024
Very friendly staff. My dentist makes me feel relaxed and not anxious about what she’s going to do. I usually enjoy my visit.
Visited May 2024
Review titled ABBEY DENTAL PRACTICE
Replied on 08 May 2024
Dear Patient, Thank you for taking the time to leave your feedback. We are really pleased you are happy with the service you receive at our practice. Many thanks, The Dental Team.
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Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 24 April 2024
Although I have to wait for sometime, I received an apology from the hygienist. The care and treatment was excellent and professional.
Visited April 2024
Review titled ABBEY DENTAL PRACTICE
Replied on 02 May 2024
Dear Patient, We are really pleased to hear you are happy with the treatment you received from our team during your recent visit to the practice. Please accept our apologies once again for keeping you waiting. Thank you for leaving us your feedback and for choosing us as your dental care provider. Many thanks, The Dental Team.