Molineux Street Walk in Centre - Ratings and reviews
Reviews
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Review titled Needs Communication Work
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2024
After attending a week ago, where I did receive good treatment, I returned today to ask for a fit to work note. The NHS website states "You can get a fit note from a doctor, nurse, occupational therapist, pharmacist or physiotherapist" so I thought I will ask the pharmacist rather that take up a much needed nurses appointment. The pharamacist point blank refused and would not even let me explain where I got the information from that they are able to give one! They just kept repeating no, so now I have to make an appointment with the overstretched nursing staff just to say I am fit to work. Very disappointing and frustrating.
Visited March 2024
Review titled Molineux Street Walk in Centre
Replied on 14 March 2024
Thank you for taking the time to leave your feedback regarding your experience at the Molineux walk in centre. We have forwarded to the directorate concerned, who will share with the staff involved. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk. If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or nuth.patient.relations@nhs.net with your contact details and they will be able to coordinate with the Directorate to review your experience.
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Review titled Excellent Care
Rated 5 stars out of 5
by Patricia - Posted on 29 August 2023
I can’t thank the two nurses who treated me this afternoon enough. They were kind and very professional and carried out my treatment which was quite tricky quickly and effectively, saving me a trip to the hospital. Also I was seen a lot quicker than expected.
Visited August 2023
Review titled Molineux Street Walk in Centre
Replied on 30 August 2023
Thank you for taking the time to leave your feedback regarding your recent visit to Molineux Street Walk in Centre. We are pleased to hear that you received such good treatment from the nursing team. We will forward your feedback to the directorate, who will share your kind comments with the team.
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Review titled Marvellous service
Rated 5 stars out of 5
by Martin - Posted on 14 May 2023
I can’t fault the treatment and advice I received yesterday. The Dr was thorough and very easy to talk to. I left fully reassured and confident the treatment prescribed would make a difference to my aliment.
Visited May 2023
Review titled Molineux Street Walk in Centre
Replied on 15 May 2023
Thank you for taking the time to leave your feedback regarding your care at the Molineux Street walk in centre. We are pleased that you found the Dr easy to talk to and that you left feeling fully reassured that your prescribed treatment would make a difference to your ailment. We will forward your comments to the directorate, who will share with the team involved in your care.
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Review titled Very good caring service
Rated 5 stars out of 5
by Mum of 3 children - Posted on 10 April 2023
I'm visiting family and my 1yr old have fever for few days. Walk-in centre was my only option. I thought we would wait for a long time to get seen. Surprisingly my child got seen very soon by the nurse and the doctor. They checked him through and the doctor even made him the medicine on site. Many thanks for them. My child is feeling much better. The staffs are all deserve 5*.
Visited April 2023
Review titled Molineux Street Walk in Centre
Replied on 11 April 2023
Thank you for taking the time to leave your feedback regarding your sons care at the Molineux walk in centre in Newcastle. We are pleased that he was seen to quickly and he is now feeling much better. We will forward your feedback to the directorate who will share with the team involved in his care.
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Review titled Excellent Service
Rated 5 stars out of 5
by Luke - Posted on 08 February 2023
I took my son here as my GP practice had told me they had no appointments for the day. We waited around an hour which I think is very reasonable. My son was treated with diligent care and was prescribed antibiotics for his infection. He's better and back at nursery now - thank you to the staff who treated Harry :-)
Visited February 2023
Review titled Molineux Street Walk in Centre
Replied on 08 February 2023
Thank you for taking the time to leave your feedback regarding your sons care at the Molineux Street walk in centre. We are pleased that he was seen in good time and they were able to prescribe antibiotics for his infection, from which he has now recovered. We will forward your feedback to the department, who will share with the team involved in your care.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Rachel Hawksley - Posted on 03 March 2023
On Monday the 27th I took my little boy to have a scold assessed and treated. The two nurses that dealt with my sons injury were amazing, not only were they putting my mind at rest but they were so thorough and so caring towards myself and my son. they followed every policy, not leaving anything unturned and even referred us to the RVI for further care. Thank you so much.
Visited February 2023
Review titled Molineux Street Walk in Centre
Replied on 06 March 2023
Thank you for taking the time to leave your feedback regarding your son's care at the Molineux walk in centre. We are pleased that the nursing staff were able to put your mind at rest and were caring towards you and your son. We will forward your feedback to the department who will share with the team involved in your son's care.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2022
Absolutely excellent care received from the team. Delt with quickly and efficiently. Very caring and thorough nurses in what is a very busy and demanding period. Extremely grateful.
Visited December 2022
Review titled Molineux Street Walk in Centre
Replied on 12 December 2022
Thank you for taking the time to leave your feedback regarding your care at the Molineux Street walk in centre. We are pleased that you were dealt with quickly and efficiently by very caring nurses. We will forward your feedback to the directorate who will share with the team involved in your care.
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Review titled Disgraceful attitude
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2022
Attitude of nurse/doctor was disgraceful. No eye contact. Should not have have attitude like that when dealing with patients. Especially waiting for 2 hours feeling really unwell. Won’t ever go there again.
Visited November 2022
Review titled Molineux Street Walk in Centre
Replied on 18 November 2022
We are sorry for your recent experience at the Molineux walk in centre and the staff attitude towards you and would be very interested in exploring this further. If you would like to discuss this, please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Disgusting
Rated 2 stars out of 5
by Anonymous - Posted on 19 October 2022
Today I went to the walk-in centre for an clear infection on my tonsils and I was there for 2hours, after the 2hours I got told there wasn’t anything they could give me, after them saying that it’s a viral infection and that it’s clearly bright red and swollen and starting to cover my air ways, my experience was disgusting, they could see I was in obvious pain with this too.
Visited October 2022
Review titled Molineux Street Walk in Centre
Replied on 21 October 2022
We are sorry for your recent experience at the Molineux walk in centre and would be very interested in exploring this further with you. If you would like to discuss this, please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled A Waste of Time - Walk-In Centre
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2022
The Walk-In Centre service used to be excellent as an alternative to A&E or as an out-of-hour GP service, however my recent experience was terrible. Upon arrival I booked in with the receptionist (who was lovely), they asked questions and I was informed there would be a two-hour wait. As my medical problem needed attention, I decided to wait patiently. After 90 minutes, a nurse ushered me into a room. She was very rude, forthright and had a disapproving attitude (even though my health issue was not my fault). I was lectured at and informed the service was for acute care patients and I should book in with my own GP (which I had already tried). I'm reasonably intelligent and educated, but she spoke to me like a naughty child and was very abrupt when I asked if she could just check my observations. The rudeness continued for 10 mins and I left receiving no medical care or help. The nurse didn't introduce herself or wear a name badge (likely due to former complaints about her) which is unprofessional. I cannot recommend this service at all, as it was a complete waste of my time. The receptionist should have informed me if my health problem was unsuitable for their service and referred me elsewhere. According to the NHS website this service is for minor injuries and illnesses (does a bad chest infection not count?) not acute care.
Visited October 2022
Review titled Molineux Street Walk in Centre
Replied on 12 December 2022
We are sorry for your recent experience with the Molineux walk in centre and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you would like some advice about your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and may be able to advise of alternative pathways for your care; they can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.