Molineux Street Walk in Centre - Ratings and reviews
Reviews
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Review titled A Waste of Time - Walk-In Centre
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2022
The Walk-In Centre service used to be excellent as an alternative to A&E or as an out-of-hour GP service, however my recent experience was terrible. Upon arrival I booked in with the receptionist (who was lovely), they asked questions and I was informed there would be a two-hour wait. As my medical problem needed attention, I decided to wait patiently. After 90 minutes, a nurse ushered me into a room. She was very rude, forthright and had a disapproving attitude (even though my health issue was not my fault). I was lectured at and informed the service was for acute care patients and I should book in with my own GP (which I had already tried). I'm reasonably intelligent and educated, but she spoke to me like a naughty child and was very abrupt when I asked if she could just check my observations. The rudeness continued for 10 mins and I left receiving no medical care or help. The nurse didn't introduce herself or wear a name badge (likely due to former complaints about her) which is unprofessional. I cannot recommend this service at all, as it was a complete waste of my time. The receptionist should have informed me if my health problem was unsuitable for their service and referred me elsewhere. According to the NHS website this service is for minor injuries and illnesses (does a bad chest infection not count?) not acute care.
Visited October 2022
Review titled Molineux Street Walk in Centre
Replied on 12 December 2022
We are sorry for your recent experience with the Molineux walk in centre and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you would like some advice about your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and may be able to advise of alternative pathways for your care; they can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Great service
Rated 5 stars out of 5
by Michael docherty - Posted on 07 August 2022
I went after a throat infection l was seen by the nurse in charge who was fantastic and a credit to the department and the nhs after checking confirmed the infection given medication and advice this lady should be put forward for a nomination the service she give was 100 percent and a credit to the nhs would you be so kind to pass on my thanks to her sorry don’t remember name but will never forget the service given
Visited August 2022
Review titled Molineux Street Walk in Centre
Replied on 21 September 2022
Thank you for taking the time to leave your feedback regarding your care at the Molineux street walk in centre, we are pleased that the care you received was fantastic and the member of staff was able to provide you with the necessary medication and advice. We will forward your feedback to the directorate, who will share with the team involved in your care.
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Review titled Disappointing service
Rated 2 stars out of 5
by Anonymous - Posted on 06 August 2022
I have visited this practice several times in the past and had excellent treatment. However, today I was surprised to find a notice advising a 2hr wait. Further to that, I was also surprised to be asked if I had an appointment as you advertise yourself as a walk-in and no appointment is required. I was further concerned when several patients came in who had appointments and appeared to have priority, hence the 2hr wait it seems which meant that those of us without appointments having to wait longer. I don't recall this being previous policy, did I just arrive at a bad time? I hope so. Thank you for listening.
Visited August 2022
Review titled Molineux Street Walk in Centre
Replied on 08 August 2022
Thank you for taking the time to leave your feedback regarding your care at the Molineux walk in centre in Newcastle. We are sorry that on your visit to the service you experienced a long wait time to be seen. The walk in centre does also deal with GP referrals and sees patients who are not registered with a GP or who are temporarily located in the area, so some patients will have an appointment with the service. If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or nuth.patient.relations@nhs.net with your contact details and they will be able to coordinate with the Directorate to review your experience.
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Review titled Great practice
Rated 5 stars out of 5
by Lisa collins - Posted on 14 July 2022
Very friendly reception staff The practice works together as a team Nurse practitioner was amazing went above and beyond
Visited July 2022
Review titled Molineux Street Walk in Centre
Replied on 20 July 2022
Thank you for taking the time to leave your feedback following your recent experience of the Molineux Street Walk in Centre. We are pleased that you found the reception staff friendly and the nurse practitioner was amazing. We will forward your feedback to the directorate who will share with the staff involved in your care.
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Review titled Great care
Rated 5 stars out of 5
by Laura - Posted on 29 July 2022
I attended the urgent treatment centre on a Tuesday morning and received really great care. The nurse was able to make a same day emergency referral for me to the ENT at the hospital meaning I got the treatment I needed without having to wait too long. I felt the staff were very caring.
Visited July 2022
Review titled Molineux Street Walk in Centre
Replied on 01 August 2022
Thank you for taking the time to leave your feedback regarding your care at the Molineux walk in centre, Newcastle. We are pleased that you received great care and the nurse was able to make an emergency referral for you at the hospital for the treatment you required. We will forward your feedback to the directorate who will share with the team involved in your care.
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Review titled Amazing Service
Rated 5 stars out of 5
by Michael Peers - Posted on 03 June 2022
I was in Newcastle over night due to catch a flight the next morning and had an infected insect bite. I was seen quickly and the staff were amazing. They were extremely helpful and friendly and provided me with antibiotics on site rather than me having to locate a pharmacy in an unfamiliar area when everywhere was on bank Holiday opening times. Truly excellent service and I cannot thank them enough. Literally saved my holiday with my family.
Visited June 2022
Review titled Molineux Street Walk in Centre
Replied on 06 June 2022
Thank you for taking the time to leave your feedback regarding your care at the Molineux walk in centre. We are pleased that the treatment and care you received was quick and and the staff were helpful, providing you with antibiotics. We will forward your feedback to the department who will share with the team involved in your care and hope you enjoy your holiday.
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Review titled Terrific, knowledgeable practice.
Rated 5 stars out of 5
by Mr John Ainsworth - Posted on 08 June 2022
I have reasonably painful bumps and dents after being attacked in Newcastle. This practice has identified the damage, diagnosed and resolved it in a calm, pleasant and confident way. Thanks to all of them.
Visited June 2022
Review titled Molineux Street Walk in Centre
Replied on 09 June 2022
Thank you for taking the time to leave your feedback regarding your experience at the Molineux walk in centre. We are pleased that they were able to help you in a pleasant and confident way. We will share your feedback with the directorate who will share with the team involved in your care.