Mind Matters Surrey (NHS) - Ratings and reviews
Reviews
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Review titled Excellent therapist at Mind Matters.
Rated 5 stars out of 5
by Sally de Courcy - Posted on 05 August 2023
I have had a 10 session CBT treatment program with Mind Matters for PTSD. I had experienced a traumatic event in October 2022 falling 40 meters down a ravine in Snowdonia and was finding it difficult to move on. I was experiencing nightmares and flashbacks and ruminating about the accident and the injuries that I had sustained. I was unable to get back to normal life and work and feeling increasingly isolated as I avoided social situations where I might be asked about the accident. My therapist was excellent. She explained to me the process of Cognitive Behavioural Therapy (CBT) in a way that was easy to understand. She was empathic, kind and patient, which is so necessary when emotionally vulnerable. She allowed me time to discuss my concerns. As part of the CBT, we practiced 'Reliving’. With my eyes closed and talking in the first person as if I was experiencing the fall for the first time, I talked about what had happened to me. I also recorded it. Although distressing, I was given encouragement and a longer session to do this in a safe manner. Both my therapist and I identified a list of hotspots that had caused me distress. We then went through a structured plan, about what I was thinking at the time, what I feared would happen to me, what the real outcome was, and how I could remind myself of this real outcome. I thought about these points as I listened to the tape again many times. This process was extraordinarily helpful. Up until then intrusive frightening thoughts and memories of the event would jump out and derail me at unexpected times and would often keep me awake. Breaking down the traumatic event into sections allowed me to process what had happened to me in a logical way. Initially I felt overwhelmed when listening to my recording, but with time this lessened to the point that eventually the tape even became boring! I found myself coming to terms and processing and accepting what had happened to the point that it became a memory, rather than something that intruded every day. Unfortunately, during the last few weeks of treatment I experienced another near-death traumatic incident. I am quite sure that the skills I learnt during my therapy that I applied during this trauma, kept me calm and contributed to my 8% chance of survival. I am indebted to my therapist at Mind Matters. I am also sure that with this second trauma I can use the skills that I have learnt to prevent me getting PTSD from this event. I have also learnt so much about myself through this process. I have learnt to be kind to myself and look forward positively about the things I can do, rather than the things that I now can't. These skills will help me to embrace an optimistic and positive future, something that in my darkest hour I never thought I would achieve again. I cannot recommend Mind Matters more. I am so lucky to have been treated with such professionalism, kindness, and empathy, thank you so much.
Visited August 2023
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Fantastic
Rated 5 stars out of 5
by Allan - Posted on 13 July 2023
I was listened to and understood. My therapist help me unlock my future. I can not recommend this service enough. I felt valued at all times.
Visited July 2023
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Professional and Informative
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2023
I had 6 1:1 CBT sessions and these were informative, insightful and constructive as to how to move foward.
Visited July 2023
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2023
The counselling I received was nothing short of brilliant. My counsellor asked all the most pertinent questions taking me down different routes and enabling me to open up and see things in a clearer and more positive way. I truly had a light bulb moment in my first session. I am very grateful for this service.
Visited June 2023
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Amazing practice
Rated 5 stars out of 5
by Bradley Fitzgerald - Posted on 31 October 2023
Mind Matters played a crucial role during the most challenging period of my life. It was a comforting experience to have someone attentive and supportive, guiding me through my darkest year. They were consistently punctual with phone calls and incredibly friendly, creating an environment where I felt comfortable being vulnerable and opening up to someone I'd never met. Through my sessions with Mind Matters, I discovered that I could talk for hours on the phone, and their weekly phone calls significantly improved my well-being. They not only listened to my concerns but also engaged in casual conversations, sharing details about their own experiences. This personal touch was appreciated. I cannot express my gratitude enough to Mind Matters for helping me regain control of my life. I genuinely hope the particular individual who assisted me excels in their career. Although I felt a tinge of sadness as my therapy sessions concluded, it was the right time to end them since I had made remarkable progress, and even months later, I continue to thrive. I was consistently evaluated each week using a set of questions about my emotional state. I noticed a significant positive change, especially in one question that used to trouble me daily. Since my therapy, I haven't had that particular thought. I extend my heartfelt thanks to everyone at Mind Matters, and to the dedicated person who was there for me each week – you are truly amazing.
Visited June 2023
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Supportive and provides hope
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2023
A very supportive practitioner who listened and provided some helpful activities to ensure I could manage the frustrations of my current situation. I felt listened to and had opportunities to revisit areas that I felt were not quite addressed. Although I originally felt I would not gain much from these sessions, I stand corrected; I now accept things need to be paced and I need to work within my limits in order to move forward. Thank you.
Visited May 2023
Mind Matters Surrey (NHS) has not yet replied.
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Review titled wonderful service
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2023
I was suffering badly with health anxiety and as a last resort i contacted my gp who referred me for help, i was very sceptical about the therapy and went for it with everything i had. the sessions and modules that i worked through have had a huge success and i now feel that everything will be alright, i have changed my perceptive and the way i now think about things (calmly and methodic ) this really is an amazing service and if you buy into it you will feel much much better. please do give yourself the time and determination to work through the modules with your therapist. best of luck and thank you so much
Visited May 2023
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Just what I needed
Rated 5 stars out of 5
by Mark Jones - Posted on 19 May 2023
I'd been suffering from anxiety for several weeks before I was referred by my GP. I've never suffered from anxiety in my life; in fact, quite the opposite. This changed when I had my first panic attack, what the hell is this!!?!?! My Mind Matters contact was excellent, listened, made suggestions but most of all guided me rather than told me what to do. Self discovery being much better than being told something. 4 weeks after my first session I am back to my relaxed self, the sense of impending doom has evaporated and am truly, sincerely grateful. This is a great service and I would recommend it to anyone, especially if you are lucky enough to get my contact! Thank you.
Visited May 2023
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Excellent support service
Rated 5 stars out of 5
by Susan Huggins - Posted on 23 May 2023
The sessions that I had have helped me enormously and I cannot thank Mind Matters enough for the support I have received. I have gained valuable insight into my problems and been guided as to help deal with them those tools will stay with me for life. I would highly recommend this service I do not know where I would have been without it.
Visited April 2023
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Fantastic!
Rated 5 stars out of 5
by Mimi - Posted on 29 May 2023
I was utterly lost before my CBT therapy, I had no hope whatsoever, I was very ill indeed, after suffering from a mental breakdown, due to childhood trauma and escaping an abusive spouse. My CBT therapist was a lifeline and over 7 sessions showed me where to put everything in the right boxes in my head, I had not been able to make any sense of the PTSD that I was suffering from, the flashbacks, night terrors, stuttering and panic attacks, I thought I was a lost cause. My therapist was kind, thoughtful, non judgemental and gave me the space and permission to feel able to really talk to her. Aside from that she also importantly gave me the tools and taught me how to silence my inner critic and fundamentally understand in a simple formulaic way why I was having the severely detrimental thoughts and how to stop them. I am not out of the woods yet, but having reached middle age outwardly successful to the world, but inwardly suffering from extreme low self esteem, self doubt and hatred for the first time in my life I'm starting to learn to like myself. I had in the past attended therapy here and there, but to no avail, I always left feeling none the wiser, but now I understand myself more and why I have these thoughts and how to fix them, to stop the harsh self critic and that it's not my fault. Everything made perfect sense, it has been nothing short of a revelation and I will be forever grateful to her. To be honest I was very sceptical when entering into this therapy, but at the same time desperate, I was given validation and support and although she remained professional at all times I knew she cared. Thank you, thank you, thank you!
Visited April 2023
Mind Matters Surrey (NHS) has not yet replied.