Beckenham Beacon Urgent Care Centre
379-397 Croydon Road, Beckenham, Kent, BR3 3QLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Beckenham Beacon Urgent Care Centre.
Reviews
-
Review titled Bad service
Rated 1 star out of 5
by Kay - Posted on 15 May 2024
I attended the urgent care centre today after being referred to them by 111 due to chronic back pain which had led to my hip and down my right leg with my leg getting more numb as time went on. Once I had seen the triage nurse and my details had been taken I waited 45 minutes to be seen which is fine. It was what happened next that floored me and left me feeling very angry and upset I was told they weren’t able to help with my pain and they could only test my urine for blood in case it was a kidney infection which I know it wasn’t as I suffer with them all the time and told me they couldn’t give me any pain relief or examine me so I left the urgent care centre feeling very stressed which then lend me to have a seizure due to my epilepsy and I’m now left in even more pain. Very disappointed
Visited May 2024
Beckenham Beacon Urgent Care Centre has not yet replied.
-
Review titled Lazy doctors
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2024
I came in with massive stomach pain which I’ve had for over a week and waited around for 2 hours for the doctor to give me a dirty look and tell me to book an appointment with my GP which takes two weeks so thanks for no help at all
Visited May 2024
Beckenham Beacon Urgent Care Centre has not yet replied.
-
Review titled Prompt and professional
Rated 5 stars out of 5
by Eileen - Posted on 30 May 2024
Attended with what turns out to be a wrist fracture. Triaged, x rayed and treated within the hour. Fantastic service by all
Visited May 2024
Beckenham Beacon Urgent Care Centre has not yet replied.
-
Review titled Great experience
Rated 5 stars out of 5
by Gill B - Posted on 17 May 2024
Very lucky as in and out within an hour. Staff from doctor, receptionist and triage nurse all polite and respectful. Given time and felt listened to. My experience was vey good. Thank you.
Visited May 2024
Beckenham Beacon Urgent Care Centre has not yet replied.
-
Review titled Unprofessional clinician.
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2024
Attended recently with ingrown nail in my thumb at 0800, the clinic had just opened. Called in by the triage clinician, took obs was asked what the problem was. Explained old injury and nail ingrown. The next sentence floored me. “ what do you expect us to do about that”.After some frank words the clinician said I would have to get treated privately as that service is no longer offered there. Luckily found a podiatrist that could see my same day, but they were limited as to what could be done,but whilst treating my thumb they saw it was infected. Referred back to my Dr. for treatment. Hopefully the Dr. doesn’t refer me to you. There is no excuse for being unprofessional and rude.
Visited May 2024
Beckenham Beacon Urgent Care Centre has not yet replied.
-
Review titled Very efficient service
Rated 5 stars out of 5
by Teresa-Anne Burns - Posted on 21 March 2024
Attended as visitor from Scotland with my husband who has a gout flare up. Used the out of hours service at Beckenham Beacon. The triage nurse and GP were very kind and caring and very thorough in their assessment and care. Very busy service with a huge number of patients but very efficient. Thank you for your help.
Visited March 2024
Beckenham Beacon Urgent Care Centre has not yet replied.
-
Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2024
I was seen and out within 2 hours. I had an x ray. All the staff were most helpful and polite. I had fractured my arm. They put my arm in a sling and handed me out information on treatment.
Visited March 2024
Review titled Beckenham Beacon Urgent Care Centre
Replied on 20 March 2024
Thank you, for sharing your positive feedback. We’re delighted to hear that you received compassionate care from our staff. Your feedback is greatly appreciated, and we hope to continue providing this excellent service to all our patients. Wishing you good health! Nyaradzo Nyandoro Service Development and Performance Manager
-
Review titled Chaotic, understaffed and a sensory nightmare
Rated 2 stars out of 5
by Anonymous - Posted on 23 March 2024
The staff are lovely, but the environment here is terrible. Rubbish on the floor, not enough seats, no cups for water. We’ve waited hours here 2 days in a row and it is clear the staff are doing their best, but that they don’t have capacity for the demand. Please please fund some improvements to the waiting area and some more staff. It is so busy that staff shouting out names is pointless- no one can hear anything.
Visited March 2024
Beckenham Beacon Urgent Care Centre has not yet replied.
-
Review titled Sadly bad experience
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2024
Been under their care if you can call it that any longer. I will say the hospital trust has gone through the floor over the last few years. Prior to this and I've been a patient 10 plus years they were amazing. However Care to me doesn't mean a doctor more interested in eating biscuits with a condescending look on his face than showing any care or consideration for a patient pleading for help. Or offering no help but to pass the buck to gps or A and E. Especially when the procedures dont go to plan and your just left to pick up what pieces you can. I will not go back here or the pruh unless I am forced to. Its a real shame as I could not fault them before. They in my opinion were the pride of the NHS.
Visited March 2024
Beckenham Beacon Urgent Care Centre has not yet replied.
-
Review titled Good urgent care experience
Rated 5 stars out of 5
by Emily - Posted on 18 February 2024
Had to visit the urgent care centre today. Really impressed. Was seen quickly and treated with compassion by all staff. Thank you
Visited February 2024
Review titled Beckenham Beacon Urgent Care Centre
Replied on 06 March 2024
Thank you, Emily, for sharing your positive experience with our urgent care centre! We’re delighted to hear that you were seen promptly and received compassionate care from our staff. Your feedback is greatly appreciated, and we hope to continue providing excellent service to all our patients. If you have any further comments or need assistance, feel free to reach out. Wishing you good health! Nyaradzo Nyandoro Service Development and Performance Manager
Information supplied by Greenbrook Healthcare (Hounslow) Limited